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Herson's Honda
Rockville, MD
1,880 Reviews
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1,880 Reviews of Herson's Honda
January 17, 2012
Over the years, my family (father, brothers, etc.) have bought a lot of cars at Hersons. Through the years, the service department has become worse and worse. I agree that there is a pissyness attitude r bought a lot of cars at Hersons. Through the years, the service department has become worse and worse. I agree that there is a pissyness attitude readily apparent among some of the service people....it is like they are doing you a favor by talking to you rather than the other way around. We have (had) a '99 Odyssey with over 150,000 miles.....about two weeks ago, my wife noticed the car seemed unresponsive when it was put into drive and once she stepped on the gas....it hesitated and was dangerous to try to take into traffic until it warmed up for 5-10 minutes on the road for it to began to move into second gear. She called me and I immediately made a service appointment. In my ignorance, I mentioned it might be the transmission or fuel ejection as the car was not responding as it normally had done. The service guy on the phone was good and we agreed that I would drop the car off so the service technician could 'duplicate' the problem the next day with the car cold in the morning. Well, even though my wife clearly noticed problems each morning for a couple of days prior to bringing it in.....they could not duplicate the problem, and did not persist in a diagnosis. But, as always when we bring the car in, they did find other "fixes" -- they suggested the engine needed to be flushed, throttle needed cleaning and the front brakes.....you get the picture. Over $1300 later we picked up the car. Within 3 days, I barely could get the car back to the dealership as the transmission (self-diagnosed by looking at stuff on the internet) was failing. On the way to the dealership, I stopped at a gas station, and the mechanic there immediately knew just from my description of the original problem that it was likely the transmission, as Honda has a history of problems with transmissions in the Odyssey. At Herson's, the technician took a drive with me and immediately agreed it was likely the transmission. We decided to leave it there for them to take more of a look.....the manager agreed to wave the $150.00 diagnostic fee.....well, a day later, we contacted service and they admitted that it was likely the transmission and that they chose not to look at the car because on the test drive they could now tell it was the transmission. They gave us a quote of about 5K to fix the transmission and asked us what we wanted to do. I told them that this was most frustrating.....especially since had they determined the transmission problem several days earlier, we would not have chosen to get new brakes, etc. Clearly, we were trusting them to diagnose the problem and fix the car.....and to tell us what the problem was. We were 'unthinking' and made the mistake of believing in them. As the shock of the last week settles into our heads, my wife and I are trying to figure out what to do.....by the way, they will give us $1,200.00 to trade in the Odyssey.....and have agreed to work with us to get the car we want.....we want to believe the sales team.....they seem like they want us to 'become whole'. However, after using Consumer Reports' "build and buy" service, it looks like the "deal" the sales team is offering is actually no better than the Consumer Reports best price dealer... Herson's service department is supposedly saying (per the sales team) that they are prepared to give us a lot of service deals, but on a new car, who needs service deals? More
by BMTwillman
Employees Worked With
Service Department
January 07, 2012
Purchased a Honda Fit from these guys and I have to say, this had been the work buying experience in my life. We had agreed on purchasing the following. 2012 Honda Fit Base Automatic Accessories: Whee this had been the work buying experience in my life. We had agreed on purchasing the following. 2012 Honda Fit Base Automatic Accessories: Wheel Locks and Cargo Cover Price: $17.4k Out the Door When the car finally came in, we had gone in to pick it but there was a problem. Jim Fairchild had told us that they do not have a cargo cover for the 2012 Honda Fit and that they could exchange it for the Cargo Tray. We did not agree and told him to get us the cargo cover for the 2011 model since they're EXACTLY THE SAME. They said they did not have any in stock at the time and told us that we can come back and switch the Cargo Tray with the Cargo Cover once it was in stock. They kept pushing us to just sign and that they promised to make the switch when they have it. They wrote some BS on a piece of paper saying they would make the switch, but we didn't realize that it did not say, "For not additional cost." Well the next day, Jim contacts me saying they don't have a part number for it, so I did a quick google search and gave him the part number. WHAT THE Heck kind of dealership would not be able to find their own part number! Anyways, it turns out, THEY DO HAVE 1 in STOCK but it was more expensive than the cargo tray. They then told us that if we wanted it, that we would need to trade the tray and give them a additional $50. Since we had already signed the paper and got the car, they would not honor what they promised. We talked to several managers and they were all a bunch of crap. They refuse to give up the $50. BEWARE OF THIS DEALERSHIP! They make promises like, "life time oil changes," but READ THE FINE PRINT! You have to have your car always serviced there! So of course oil changes will be free, when changing your air filter will cost your $300!!!! AVOID THIS PLACE AT ALL COST! THE SALESMAN, THE MANAGERS, ALL OF THEM ARE xxxx!!!! More
by spicytunafreak
Employees Worked With
Jim Fairchild
July 05, 2011
I came in to get a tire changed which takes about 15 minutes elsewhere. there was a line and no one was assisting me after about 5 minutes. i am about 6 months pregnant and it is about 90 degrees with h minutes elsewhere. there was a line and no one was assisting me after about 5 minutes. i am about 6 months pregnant and it is about 90 degrees with high humidity. i went inside and waited for someone to go to my car. inside, they told me to go back to my car. i told them i wouldn't until someone could assist me. emily was the only one who could. she finally came and told me 30-45 minutes for a wait time. i thought ok. after an hour i approached emily to see the status of my vehicle. she told me she didn't want to change my tire without telling me which of course makes no sense since i came in to change my tire. then i thought ok they must have my car up so it will only take another 5 minutes. wrong. she said an hour. 2 hours for something that takes 15 minutes everywhere else. did i mention that this was after making the appointment? this is the closest dealership to my house but i would rather pay an extra $50 than ever deal with these people again. More
by mariej129
Employees Worked With
Emily
June 22, 2011
Herson's sold us an used car in great condition. After two weeks, it started making noises so we took it in for an independent diagnosis at a different dealership. Turns out the brand new tires were "very two weeks, it started making noises so we took it in for an independent diagnosis at a different dealership. Turns out the brand new tires were "very low quality" and "incompatible" with the car model. The buying experience was excellent except for the subpar tires. More
by Grandpapa
Employees Worked With
Jim
May 04, 2011
I went with my Honda Odyssey(with around 20K miles on it) to Herson's Honda dealership when oil life remaining showed up at 15%. The person who came up at the service counter looked at my dashboard told me t to Herson's Honda dealership when oil life remaining showed up at 15%. The person who came up at the service counter looked at my dashboard told me that it needs B maintenance and not just oil change because B maintenance indicator showed up. I was asked if I would like to have it, and it could cost as much as 170 dollars. I trusted them that it's some thing serious.Finally when I looked at the receipt, after their work, it was just oil change and tire rotation and couple of minor things. Labor costs were 125 dollars for about 45 minute service. I felt cheated. They just create they hype that B maintenance is a big deal. I may not go to this dealership again for oil changes, and wouldn't recommend anyone to go there for minor repairs and oil changes. I should have just gone to a regular oil change place. More
by rneel
Employees Worked With
Emily
April 23, 2011
We did not purchase the vehicle. But the salesperson Umar seems to be friendly and helpful. He's willing to help the clients with all the needs they wanted. Herson's is a good dealership that I would Umar seems to be friendly and helpful. He's willing to help the clients with all the needs they wanted. Herson's is a good dealership that I would highly recommended. Their price quotes are pretty competitive! Just do your homework before you head to any dealership!!! More
by lochinus
Employees Worked With
Umar
April 08, 2011
I purchased a new HONDA CRV and when I took possesion of the car in the evening everything was fine but the next day I noticed that the car was not clean. The interior was dirty and had smudges. The carpet the car in the evening everything was fine but the next day I noticed that the car was not clean. The interior was dirty and had smudges. The carpet was not properly placed down and there was mud in the interior More
by zevbkatz
Employees Worked With
2
October 16, 2010
I worked with Umar Chaudry, Internet Sales, at Herson's Honda to purchase a 2011 Honda Civic EX-L sedan and was very pleased with the experience. Umar worked with me so I got to a very good competitive pr Honda to purchase a 2011 Honda Civic EX-L sedan and was very pleased with the experience. Umar worked with me so I got to a very good competitive price. Umar was never pushy and was transparent through the entire purchase experience from communicating with him over email to when I came in to the dealer to purchase my car. I did not have a trade in. I had a prior finance offer, which Herson's was able to get very close to through Honda's financing, enough so that the convenience on working with Honda outweighed the slight difference (less than .2%) in APR that Honda financing offered. More
by hokiecarbuyer05
Employees Worked With
Umar Chaudhry
August 26, 2010
Herson's is nothing but heartache! I should have read the reviews on this site before going there. I found out later that the price they offered me wasn't very good. They also tried to hit me with hidden fe reviews on this site before going there. I found out later that the price they offered me wasn't very good. They also tried to hit me with hidden fees. But after an intense negotiation I was ready to buy on one condition: that they match my trade-in appraisal from Carmax. My salesguy assured me that would be no problem, but then he left me with "the closer" who lowballed me and wouldn't budge. When I balked, he tried to confuse me with numbers and when that didn't work he tried to bully us. My wife was so offended she walked out of the dealership. I had to demand the keys back for my trade-in from a sales manager. After a confounding delay, we got our keys back and left. Next day, the salesman called to apologize and offer me the original deal. But by then we'd contacted three other dealers, all of which offered me a much better deal. Trust me, if you live in the Rockville area, avoid Herson's and buy your Honda at Criswell! More
by RiverRob
Employees Worked With
William Ashby (but his boss was the jerk)
March 05, 2010
The service shop cut my interior panelling and refused to take ownership for it. They were rude and arrogand and stated that they were unsure of they did it, but that if they did the, "weren't going to do a take ownership for it. They were rude and arrogand and stated that they were unsure of they did it, but that if they did the, "weren't going to do a thing about it", and that was the "manager" speaking. Very unprofessional and rude. They didn't do a good job on my repairs either. I'll NEVER go back! More
by susie227
Employees Worked With
5
