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Herson's Honda
Rockville, MD
1,880 Reviews
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1,880 Reviews of Herson's Honda
February 13, 2015
Never buying at Herson's Would not recommend to anyone. Worst dealership ever visited. Test drove CRV 2015 AWD Touring. Noah was horrible and had anger issues when countered offered his price quote. When I Worst dealership ever visited. Test drove CRV 2015 AWD Touring. Noah was horrible and had anger issues when countered offered his price quote. When I showed him quote from another dealer he said I would sell the car to some one else and will make tons of money. I have had Honda for past 20 years no one ever presented interest rates before settling on the price and it was all done in sales desk. Noah was very un professional need to attend customer service seminar and of course some college education might help. Had a horrible experience. I will complaint to American Honda. More
by wsnm
Employees Worked With
Noah Greaney
February 03, 2015
Won't buy a car from here......! Well where do I start.... I arrived knowing the car I wanted to look at so as any dealership the salesman Henry took my ID to test drive. Before I e Well where do I start.... I arrived knowing the car I wanted to look at so as any dealership the salesman Henry took my ID to test drive. Before I even test drove he asked me to fill out a credit app... Which I didn't even know they price.. If I'd like the car or anything. So I refused to fill it out, he then explained that they needed it. Which they don't! .... Took a test drive I loved the car! but when I got back to the dealership to talk numbers to the manager, we agreed on having my car appraised. While waiting on that Henry comes back to his desk and starts entering info into his computer. Meanwhile I'm texting on my phone and when I look up he had my insurance card and registration putting my info in his computer. That's where things turned. He took it upon himself to go through my car to find my information without asking and entered it in his system. So I proceeded to take my papers out of his hands ask for my keys and left! No salesman is to ever go into a customers glovebox and search for that info! So needless to say they lost a sale. All because of a salesman that took it upon himself to snoop through my car. Sucks for them.. But for me... I purchased a brand new Honda in Frederick! More
by Kag420
Employees Worked With
HENRY O.
February 01, 2015
Made a Deal and Then Herson's Sold My Car to Someone Else I worked with Herson's to buy a used car. I had a good experience at first. I told the staff that I would be coming in the next morning to purchase I worked with Herson's to buy a used car. I had a good experience at first. I told the staff that I would be coming in the next morning to purchase the car - we had an agreement. 3 hours later, I get a voice message saying that they sold the car to someone else. I would never purchase a car from a place that does something like that. Carmax is 1/2 a mile down the road and we bought a car there this weekend, great experience - go there, not Herson's! More
by pxf136
Employees Worked With
Brian and his supervisor
January 18, 2015
A very pleasant surprise at Herson's Honda My husband and I went to Herson's to just to a test drive of a 2015 Honda CrossTour. Our salesperson, Krystal Shomonsky, greeted us and was so pleasan My husband and I went to Herson's to just to a test drive of a 2015 Honda CrossTour. Our salesperson, Krystal Shomonsky, greeted us and was so pleasant and knowledgeable but gave no pressure! A very different experience for us. She let us drive the Cross Tour and the CR-V to see which met our needs best. To our surprise, we purchased the CR-V and it was made so easy for us!! The Finance department was amazing! Alpha Bah completed the transaction with the most current technology imaginable. Krystal loaded our personal details into the car tech system including navigator and off we went. It was a first for us in car buying!! Fantastic friendliness. Five Stars!!! Thank you for a job well done! More
by minna
January 03, 2015
Awful experience I was looking to buy the 2015 Honda Accord LX and was in touch with Sierra Belton after reading this reviews since end of Sep 14. Since begining they I was looking to buy the 2015 Honda Accord LX and was in touch with Sierra Belton after reading this reviews since end of Sep 14. Since begining they want me come in dealers place and mention that they dont want to loose customer because of money ( as long as price is reasonable ). Everytime as I ask give me out the door price but always come in will give you price. Begining of Dec 14 I got a email from her. At the end I tired back and forth email but no proper response from her. I called on Last Monday of last month of year 2014 with clearly mentioning my offer including everthing ( out the door price ) - no additional money - with 0.9% finance if I qualify with 2k downpayment. If you confirm by Monday night the mail I wrote or Tuesday morning by 10 AM, So I can come and pick the vehical same day or next day worst case (last of the year 2014). As I live 3 hours away. However, she send me the email on last day of the year with price which I offered and Manager Justin agreed on. I called afternoon after I got a email to make sure they are still good to go and check when they are close on last day of the year and they close at 6:00 PM. So I cant even make it before 7:00 PM and they dont want to wait for and agreed to give the car for same price next day means first day 2015. So I drove and reach on first Jaunuary 2015 met with Justin after 3 and half hours of drive. Now guess what Sierra wasnt in office and met with Justin (who was agreed ) and hook me up with Sales person. Now big drama happen Justin was agreed(email price- as i mentioned earlier) before I came to dealer place, and once I am at dealer he dont want to accept the price and his word is I cant sell the Honda at this price which he was agreed on First day of the year. If It was last day of the year he could have done something, When I show him email( guess they did have email which I send ) and then begin the blame game and said the Sierra Belton (Internet consultant) dont know. So lession learned never visit this dealer and never relied with this kind of person especially if they agreed and dont keep the word. I loose whole day for not buying the car. and I have to start from begining. Let me tell you another thing the price he offered which is even higher then competitor, which is without negotiate other dealer are offering... Just visit website you can see the difference. In a age of internet, business happen over internet and dealer like this approached as they dont want to waste their time and money. I read article dealer gets better lead via internet rather then walkin customer. SO NEVER VISIT this dealer................... More
by Dissatisfied_customer
Employees Worked With
Sierra Belton , Justin Menzies
January 02, 2015
Good Experience and Nice Place to Shop Aaron Phillips was very helpful and friendly to work with. helped me to choose what option what I need, answering all questions and instructed me Aaron Phillips was very helpful and friendly to work with. helped me to choose what option what I need, answering all questions and instructed me to set up new CR-V. Good Place to shop for the new car. I'd recommend Herson's to anyone. More
by y1628go
December 23, 2014
comfortable, easy, painless Great service and wonderful management. Aaron was extreemly knowledgeable on features and functions, that made it very easy to narrow selections. T Great service and wonderful management. Aaron was extreemly knowledgeable on features and functions, that made it very easy to narrow selections. Thank you for making this difficult decision so easy. More
by joy
Employees Worked With
Aaron Phillips
December 22, 2014
Why I continue to buy cars at Herson's Honda I just bought a new CR-V from Herson's Honda, and once again, I came away impressed with the service I received. The salesperson -- Aaron Phillips -- I just bought a new CR-V from Herson's Honda, and once again, I came away impressed with the service I received. The salesperson -- Aaron Phillips -- was very easy to work with. He was friendly, helpful and knowledgeable, answering all of my questions and getting me all set up in the new CR-V. This is the fourth vehicle that I've purchased from Herson’s. I have all of them serviced there, too. I’ve always received excellent service from Herson’s – whether I’m buying a new car or getting maintenance work done. They are friendly and courteous, and more importantly, they’ve always been honest and fair in all of my dealings with them. I’ve been going to Herson’s for over 15 years, and I hope to continue to be going there for many more years. I’d recommend Herson’s to anyone. More
by markp555
Employees Worked With
Aaron Phillips
December 22, 2014
Awesome Experience Aaron and Justin took very good care of me. The transaction was super easy. They have great communication, are organized, and pleasant to deal with! Aaron and Justin took very good care of me. The transaction was super easy. They have great communication, are organized, and pleasant to deal with! More
by alliemcd
Employees Worked With
Justin Menzies, Aaron Phillips
December 18, 2014
Dishonest business We purchased a new(supposedly) 2015 Odyssey EXL last month and found out there were damages(warped ) to all of the door moldings on entire passenger s We purchased a new(supposedly) 2015 Odyssey EXL last month and found out there were damages(warped ) to all of the door moldings on entire passenger side. I took the delivery at night and I trusted that the inspection was done by dealer prior to selling. Took it back twice to talk to managers to see and only tells me it will be fixed by Honda Warranty. I am not happy because I believe they knew this problem prior to selling. It is not something you can miss. Not only did they hide this but gave me a delivery paper saying nothing is be repaired. Either it is their oversight or deliberate lie to me. I asked them to resolve the issue but they can't do nothing but repair and blame Honda for failure in quality control. This is the worst new car buying experience ever and will not ever buy at this place and tell everyone that I know about this. I am filing all the complaints that I can file including here. Avoid this dealership. More
by jw
Employees Worked With
Chris Glakas, Justin Menzies
