Herson's Honda
Rockville, MD
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1,880 Reviews of Herson's Honda
Thanks Rose! Rose Byrd was her usual efficient self getting me through service quickly. When my wife and daughter need service I send them to Rose too. Rose Byrd was her usual efficient self getting me through service quickly. When my wife and daughter need service I send them to Rose too. More
The best customer service! Love Hersons Honda! I drive 20 miles away just to see Rose! I am all about customer service and she is the best! Won't see anyone else! She's great!! Love Hersons Honda! I drive 20 miles away just to see Rose! I am all about customer service and she is the best! Won't see anyone else! She's great!! More
A GREAT Honda dealership with a first class service facility My Honda Fit is the third car I have purchased with this dealership. I have been delighted with both their vehicles and the excellent service they pro My Honda Fit is the third car I have purchased with this dealership. I have been delighted with both their vehicles and the excellent service they provide. My service provider has been Rose Byrd for many years now. She never fails to provide a professional and efficient service. She takes the time to provide personal attention to my needs She gives me regular updates on what needs to be done and why....explaining everything clearly. She is knowledgeable and genuinely concerned about giving me the best experience possible. Hersons Honda is fortunate to have her on their team. More
Best experience at a dealer thus far! As someone who has little knowledge on car maintenance specifics, I had the pleasure of working with Carlos Salazar when I took my car for service. Ca As someone who has little knowledge on car maintenance specifics, I had the pleasure of working with Carlos Salazar when I took my car for service. Carlos understood I was skeptic and confused when relaying recommendations provided from the service team after reviewing my car, so he was very patient and took the time to educate me. I found Carlos to be very honest, reliable and efficient! Happy to have finally found someone I can trust! More
Service department is efficient and on time My appointment was for brake fluid replacement and I waited. Rose Byrd and her staff go me checked in and had my car ready long before the time it was My appointment was for brake fluid replacement and I waited. Rose Byrd and her staff go me checked in and had my car ready long before the time it was expected. The total was under the estimated amount. The service experience was smooth and efficient. More
Excellent Service We are enjoying our second Accord and received excellent service from Rose Bryd last week. Ms. Bryd bought us back to Herson's! Rich and C We are enjoying our second Accord and received excellent service from Rose Bryd last week. Ms. Bryd bought us back to Herson's! Rich and Cathy S. (02/12/16) More
2002 Honda Accord EX-V6 Service 01/16/2016 My vehicle was in for service. Justin Furstenberg, my service advisor, kept me updated constantly regarding my vehicle's status. His personal attentio My vehicle was in for service. Justin Furstenberg, my service advisor, kept me updated constantly regarding my vehicle's status. His personal attention, professionalism and dedication to complete customer satisfaction was very much appreciated. Thank you. More
Service was excellent and timely. Vehicle service was completed quickly. Rose, our service advisor was knowledgeable and professional. Explained in detail what services were most need Vehicle service was completed quickly. Rose, our service advisor was knowledgeable and professional. Explained in detail what services were most needed regarding safety. Will be back to get additional service on our Ridgeline. Very satisfied with the whole experience. More
Honda Service deprtmen I'm doing my car maintenance for a long time at Herson's Honda. Always good and efficient. Today was specially excellent with Rose, who explained to I'm doing my car maintenance for a long time at Herson's Honda. Always good and efficient. Today was specially excellent with Rose, who explained to me in detail about all my car service. I'm very satisfied with the all experience. More
Honda Service Department Oil change was exactly as expected, Rose was helpful and very kind. The wait seemed long, but given the amount of customers in the waiting room it wa Oil change was exactly as expected, Rose was helpful and very kind. The wait seemed long, but given the amount of customers in the waiting room it was probably reasonable. Wish there was a more quiet waiting area away from TV, but over all a decent experience. More