Herson's Honda
Rockville, MD
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1,880 Reviews of Herson's Honda
Outstanding service provided by Rose Byrd since 2006! Rose Byrd has been my service advisor at Herson's Honda since 2006. Service appointments have always been easy to arrange to fit my own schedule, and Rose Byrd has been my service advisor at Herson's Honda since 2006. Service appointments have always been easy to arrange to fit my own schedule, and the post-service review has always been carried out in a professional manner whether it was an A service or one of the more extensive services.I have never had to return the car for a problem that was not fixed correctly the first time. More
Great help as always by Rose Byrd! I have known Rose Byrd for about 20 years or more. She is always helpful & caring & willing to answer any questions I might have over the years. It I have known Rose Byrd for about 20 years or more. She is always helpful & caring & willing to answer any questions I might have over the years. It is nice to be able to go into a service department of a dealership and feel welcome and to get the help you need. Herson's is definitely a good place to go for service and Rose an excellent service writer! More
Rose Byrd, one of the best service advisors Rose Byrd is one of the reasons I have my Accord serviced at Herson's. She has been my service advisor for several years. She is very pleasant and tak Rose Byrd is one of the reasons I have my Accord serviced at Herson's. She has been my service advisor for several years. She is very pleasant and takes time to explain maintenance and repair items. I never feel pressured to accept an unplanned repair or replacement. Overall she provides excellent customer service. More
Brought car in for service Rose Byrd is a wonderful asset to the team. I brought my car in today for my B123 service and I was greeted by Rose's warm smile and efficient work Rose Byrd is a wonderful asset to the team. I brought my car in today for my B123 service and I was greeted by Rose's warm smile and efficient work ethic. She kept in communication with me while my car was being serviced and i got my car back 20 minutes before she said the work would be complete. I purchased my car here and have been taking it here for service for the past three years. They are great team and I wouldn't go anywhere else. More
Excellent service - thanks Rose I always get good service, especially from Rose, but from everyone else too. Best part is that I never feel like I just got ripped off when I leave. T I always get good service, especially from Rose, but from everyone else too. Best part is that I never feel like I just got ripped off when I leave. Thanks for that. Get Rose's name on the list of employees below. More
Excellent customer service, reccomend to all buyers It is always a bit scary when purchasing a car. Sometimes you get dealers who ignore what you want and tell you they feel you should do. I am not a fi It is always a bit scary when purchasing a car. Sometimes you get dealers who ignore what you want and tell you they feel you should do. I am not a first time buyer of any vehicle. I have owned 3 cars and dealt with many personalities. There are those who want to work with you and others who want to do the quick sale in order to corner and pressure you to buy. This however was my best experience. Aaron Phillips is a rare bread of salesperson. A person who not only takes the time to listen but works with you in the process. At no time did i feel pressured but felt that he had the best interest of the buyer. He worked with me to get the monthly payments down and offered me a terrific rate. He went out of his way to ensure that all my questions were answered. He provided detailed information of each model car I wanted. He treated my brother and I like his only top priority. We had to wait for our delivery since our car was being made. He,however, would call and text me with updates during the wait the duration of our wait. He was flexible in the times we met since I worked in DC and it took me a while to make the trip. We received our brand new 2016 pilot and the wait was worth it. I hope others can experience the same great customer service we did. Thanks Aaron for being a stand up dealer. More
Fabulous service with Rose Byrd I own a 20 10 Honda Civic and have had the pleasure of speaking with Rose Byrd for my service for 10 yrs. She always has a smile on her face, and qu I own a 20 10 Honda Civic and have had the pleasure of speaking with Rose Byrd for my service for 10 yrs. She always has a smile on her face, and quickly answers any questions I may have. She gets my car in and back on the road in a quick, timely and professional manner. Never have a worry when I speak with Rose. More
hersons honda service center is the best Cesar helped me with my new car accessories , his customer service was top notch and service was completed quickly and efficiently . I'll make sure to Cesar helped me with my new car accessories , his customer service was top notch and service was completed quickly and efficiently . I'll make sure to bring my car in for service next time when needed. More
Wonderful Purchased a Accord XLE by Aaron Phillips; the whole experience was great, quick and easy. All the paperwork was done through a touch screen, which I Purchased a Accord XLE by Aaron Phillips; the whole experience was great, quick and easy. All the paperwork was done through a touch screen, which I loved. The gave me the price that I wanted and I love the car. Justin Menzies was also great in making my deal happen. Everyone there is nice and friendly and I didn't feel any pressure. There was another sales manager who was also very nice but I can't remember his name. Aaron is the best! Doesn't even fit the description of a "typical car salesman". Keep it up! More
Great service I brought Honda Civic in for service. Rose help me quickly and answered all my question. She was very helpful. I will come back to hersons Honda. I brought Honda Civic in for service. Rose help me quickly and answered all my question. She was very helpful. I will come back to hersons Honda. More