Herman Cook Volkswagen

The staff always provides the best service and they pay attention to the details you ask about each time! attention to the details you ask about each time! More

Alan Joslinat is always a joy to work with ! I note that he is not included in your "Rate the People You Worked With" List.... I note that he is not included in your "Rate the People You Worked With" List.... More

Ricardo has been working with us regarding our GPS drop out issue on our 2024 ID.4. During the last service visit we updated the ID SW to version 5.4. With a week of experiencing the new SW it appears our out issue on our 2024 ID.4. During the last service visit we updated the ID SW to version 5.4. With a week of experiencing the new SW it appears our prior problems have been addressed. So far so good. While the update process was quite engaged and took the better part of a day we are still happy that finally the car seems to function as it should. Working with Ricardo is always a pleasant experience even with tricky to solve issues. He is communication the technical issues between the technicians and the customer in a great way. More

Easy in and out service. Good explanation of suggested work and timely service as predicted. Also told what to expect at next service and timing of that service. Good explanation of suggested work and timely service as predicted. Also told what to expect at next service and timing of that service. More

Alan is the best! I always get amazing service at Herman Cook Volkswagen. Been a customer for years. I always get amazing service at Herman Cook Volkswagen. Been a customer for years. More

I have been to the service department 3 times since I leased my car and have been unsatisfied each time. The service managers are nice but seem understaffed. The cashiers seem disinterested in their jobs leased my car and have been unsatisfied each time. The service managers are nice but seem understaffed. The cashiers seem disinterested in their jobs and are barely polite. I also had to wait about 40 minutes from the time I arrived to drop off my car till the time I left and I had an appointment. Then when I wanted to pick up my car. I called twice and was transferred to VM and could not get a live person on the phone. I was so frustrated that I went there in person and sure enough, my car was ready and nobody had called me. The other service person was not my original had a hard time finding my ticket and moved very slow, with no sense of urgency. I will be trying a different VW service location for my next service which is unfortunate, because the Encinitas location is closest to my house. More

Everyone is friendly and helpful. I didn’t have a appointment but they still took care of what I needed. I didn’t have a appointment but they still took care of what I needed. More

Best service I have ever had. Employees are so helpful I would highly recommend this dealership Employees are so helpful I would highly recommend this dealership More

Easy scheduling. Courteous staff. Prompt mechanical service. Great experience all around. Highly recommend. The whole experience is great! Courteous staff. Prompt mechanical service. Great experience all around. Highly recommend. The whole experience is great! More

Everything great. A great environment to wait for your vehicle and get some work done. A great environment to wait for your vehicle and get some work done. More