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Herman Cook Volkswagen

Encinitas, CA

Overview
Employees
Reviews
Vehicles
4.8
160 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest. Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
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1435 Encinitas Blvd.

Encinitas, CA

92024

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Showing 160 reviews

June 04, 2026

Carlo and the team were great. They provided great service and helped me get the best deal possible. I’m glad I went to Cook VW! More

by RIZALYNFIGUEROA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlo Torres, Alfredo Alonso
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Jun 04, 2026 -

Herman Cook Volkswagen responded

It’s wonderful to see your 5-star rating and know you chose a used Volkswagen Jetta with us. We’re glad Matthew and our team could deliver excellent service and secure a great deal on your vehicle. Please reach out if there’s anything else we can help with.

June 02, 2026

I appreciated how friendly and professional the team was. They were available to answer questions and support me without being pushy. More

by falvarezjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kwait
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2026 -

Herman Cook Volkswagen responded

Thank you for your thoughtful review! We’re so glad our team could provide a friendly, professional experience and be there to answer your questions without any pressure. Helping our guests feel comfortable and supported is what we’re all about. We truly appreciate your trust and hope to see you again!

May 31, 2026

Like the service personnel and the service I received, but am very disappointed in the 3.5% credit card charge. I will not be coming back More

by MILLERM5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan and recardo
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Jun 02, 2026 -

Herman Cook Volkswagen responded

Thank you for taking the time to share your feedback. We understand your concern regarding the 3% service charge on credit card transactions. This fee was implemented to help offset rising processing costs, and we always aim to be transparent about it. We also continue to offer alternative payment methods—including debit cards and cash—that do not incur any additional fees. That said, we never want a policy change to diminish the positive service experience you’ve come to expect from us. Your satisfaction is extremely important, and we would welcome the opportunity to discuss this further or answer any questions. Please feel free to contact me directly at 760-753-6256, and thank you again for sharing your perspective.

May 31, 2026

Easy to reserve Service … welcoming … personable … attentive … responsive … informative … supportive … professional … effective … efficient … on schedule … vehicle returned washed! All good … highly More

by BRIANCORCORAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2026 -

Herman Cook Volkswagen responded

We’re delighted reserving your service appointment was straightforward and that our team provided attentive, informative, and efficient care. It’s great to hear your Volkswagen was returned on schedule and freshened up. Thank you for recommending us and we look forward to assisting you again.

May 29, 2026

Very quick and friendly service at this VW location. I don’t live close but it’s worth the drive to get serviced here. More

by JPADILLA2010
Recommend Dealer
Yes
Employees Worked With
Bill Kwait
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo
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May 29, 2026 -

Herman Cook Volkswagen responded

It’s wonderful to hear our team provided prompt and friendly service. We’re glad the drive was worthwhile to care for your Volkswagen. Bill and our staff look forward to helping you again.

May 29, 2026

Quick, friendly service by Alan and his alerting me to a brake issue which we repaied More

by RYNOSPORTS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
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Jun 02, 2026 -

Herman Cook Volkswagen responded

We’re glad to hear Alan and the team provided prompt and welcoming service during your visit. It’s important to keep your brakes in top condition, and we’re pleased the issue was caught and resolved swiftly. We appreciate your trust and look forward to assisting you again.

May 20, 2026

I went in for service and Ricardo was great. He helped look into my issue and it was resolved quickly More

by AMSCHNEIDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo
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May 22, 2026 -

Herman Cook Volkswagen responded

Thank you for entrusting Ricardo and the team with your Volkswagen service. We’re pleased our team was able to resolve your issue quickly.

May 20, 2026

Ricardo is so nice to work with, pleasant, polite and good about the time it takes for repairs. I always like going there because it’s efficient too. More

by loririnaldi19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo
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May 21, 2026 -

Herman Cook Volkswagen responded

It’s great to hear Ricardo and our team provided polite, efficient service and kept your repair timeline on point. We appreciate you choosing us and look forward to servicing your Volkswagen again.

May 18, 2026

The team was great, very helpful! Answered all my questions and walked me through the process! Will continue to work with Jesus and his team for all our family car needs. More

by BIBILUJANV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfonso
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May 19, 2026 -

Herman Cook Volkswagen responded

We appreciate you highlighting Jesus and his team’s help. Congratulations on your new Volkswagen and we’re glad we could answer your questions every step of the way. We look forward to supporting your family’s future car needs.

May 17, 2026

Was told that I will receive a call back last week from VW Mr. Alan to pay me back the $ he kept from me when the repair was under guarantee More

by WNG6
Recommend Dealer
No
Employees Worked With
Alan Jolson
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May 19, 2026 -

Herman Cook Volkswagen responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please don't hesitate to reach out to us directly to discuss this matter. While we're disappointed to learn that we didn't meet your expectations, we'd love a chance to try to turn things around.

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