Herman Cook Volkswagen

I would not take my car anywhere else. They do great work and are HONEST. The company is closed on Sundays for their employees to enjoy the day with their families. They are flexible (I They do great work and are HONEST. The company is closed on Sundays for their employees to enjoy the day with their families. They are flexible (I needed to change my appointment time) and friendly. The location is great too because one can walk to restaurants and all types of businesses. My car is always clean and perfect. They get it done quickly and efficiently. I highly recommend this dealership. When the time comes for a new car, I will only buy from Herman Cook because of the service department! More

Always a pleasure to work with Herman Cook VW, both in sales and service. Shoutout to Annie in sales and the entire service department for always providing exceptional and efficient customer service! sales and service. Shoutout to Annie in sales and the entire service department for always providing exceptional and efficient customer service! More

I would prefer to be able to select the Service person that assists me. . The service itself is great. that assists me. . The service itself is great. More

They have the best service team! Friendly, helpful and are always very professional. They even help me out with coupons! Friendly, helpful and are always very professional. They even help me out with coupons! More

Professional, wise in all things VW, fast, efficient service with a smile every time you go, and they also find for you what you forgot to mention that you needed to be done. VWs keep going with Herma service with a smile every time you go, and they also find for you what you forgot to mention that you needed to be done. VWs keep going with Herman Cook. More

Each time I need to take in my car for service , the staff is not only helpful but also informative. They go above and beyond, which is why I skip the VW dealership that is close to my home and drive fa staff is not only helpful but also informative. They go above and beyond, which is why I skip the VW dealership that is close to my home and drive farther to make appointments at Herman cook.. More

I’ve been coming to Herman Cook VW for over 4 years. Alan and Ricardo in the service department are very helpful and friendly. I definitely recommend Herman Cook. Alan and Ricardo in the service department are very helpful and friendly. I definitely recommend Herman Cook. More

Ricardo is so helpful and knowledgeable! I have been going there for years, thank you VW Encinitas. I have been going there for years, thank you VW Encinitas. More

The EPC light came on while we were on the freeway. I drove on to Herman Cook VW and Mr. Sanchez took our car in right away to analyze the issue. Turned out to be a “one time misfire”. Has not re-occur I drove on to Herman Cook VW and Mr. Sanchez took our car in right away to analyze the issue. Turned out to be a “one time misfire”. Has not re-occured since. We were very grateful they got on it quick and there was no charge. We will come back to Herman Cook VW when we need service again. More

Excellent customer service, Renato was extremely welcoming, knowledgeable, and professional. He is a valued asset to the dealership, and made the entire process a enjoyable one I would also li welcoming, knowledgeable, and professional. He is a valued asset to the dealership, and made the entire process a enjoyable one I would also like to thank Carlo, who originally reached out to me about the vehicle, on his welcoming and prompt service. All in all I can't say enough great things about the Cook Volkswagen dealership, and I attribute that level of service to the sales staff. Thanks again for all your help, and God Bless. Patrick. More