Herman Cook Volkswagen

Easy in easy out. Full communication about estimate and pickup. Recommendations also thorough for future needs. Full communication about estimate and pickup. Recommendations also thorough for future needs. More

I have always been impressed with the service department at Cook VW. They are honest and no high pressure or attempts to build the invoice that I have seen elsewhere. I was also impressed with my service at Cook VW. They are honest and no high pressure or attempts to build the invoice that I have seen elsewhere. I was also impressed with my service advisor, Allen Joslin, who kept me closely informed on parts and service. I highly recommend Herman Cook. It's the way dealerships should be. Ken Smith La Jolla, CA More

Service Dept does an “exceptional job” with my 2013 VW Beetle and “Ricardo is exceptional too” in Customer Service! Thank You, Appreciate You All at Herman Cook. Beetle and “Ricardo is exceptional too” in Customer Service! Thank You, Appreciate You All at Herman Cook. More

I always like going here because of Ricardo. He is so helpful and makes it a pleasant experience. He is so helpful and makes it a pleasant experience. More

The service department seems to do good work and it’s pretty quick once your car is dropped off. However, it takes forever to get your car dropped off. Our last visit took almost 1 hour just to get the c pretty quick once your car is dropped off. However, it takes forever to get your car dropped off. Our last visit took almost 1 hour just to get the car dropped off and there was only one person ahead of us. Pick up times very – sometimes it’s quick other times we’ve waited more than a half hour. They really need to have more in office service department assist assistance. More

The service department here is beyond lazy and will NOT help you out even if their corporate offices are saying different. So disappointed in a 8 year(barely) old car that they COULD give a Goodwill help help you out even if their corporate offices are saying different. So disappointed in a 8 year(barely) old car that they COULD give a Goodwill help on but they won't. Probably gotta keep those numbers up for the year. Too bad. Their sales team is amazing!!!! More

I’ve been servicing my Jetta at Herman Cook VW for many years now; I keep coming back because of their excellent customer service and their experience and certified VW trained service techs. Sure I can pay years now; I keep coming back because of their excellent customer service and their experience and certified VW trained service techs. Sure I can pay less elsewhere, but few places can keep my Jetta with 310k miles reliably and comfortably on the road like the service techs at Herman Cook VW. Eric Axford and his staff of advisors and techs are excellent craftsmen. More

Proactive communication. Consistently meets or exceeds expectations Not the closest dealer to my home but worth the drive Consistently meets or exceeds expectations Not the closest dealer to my home but worth the drive More

I am a huge fan of Ricardo Sanchez. He is amazing. Extremely competent and a very caring individual. Can't give him enough praise .Great guy. He is amazing. Extremely competent and a very caring individual. Can't give him enough praise .Great guy. More

Customer service is excellent and now they have a video they send you on the needs for the car. they send you on the needs for the car. More