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Herman Cook Volkswagen

Encinitas, CA

Overview
Employees
Reviews
Vehicles
4.8
136 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest. Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
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1435 Encinitas Blvd.

Encinitas, CA

92024

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Showing 136 reviews

May 29, 2026

Very quick and friendly service at this VW location. I don’t live close but it’s worth the drive to get serviced here. More

by JPADILLA2010
Recommend Dealer
Yes
Employees Worked With
Bill Kwait
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo
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May 29, 2026 -

Herman Cook Volkswagen responded

It’s wonderful to hear our team provided prompt and friendly service. We’re glad the drive was worthwhile to care for your Volkswagen. Bill and our staff look forward to helping you again.

May 29, 2026

Quick, friendly service by Alan and his alerting me to a brake issue which we repaied More

by RYNOSPORTS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
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May 29, 2026 -

Herman Cook Volkswagen responded

We’re glad to hear our team provided prompt and welcoming service during your Volkswagen Taos visit. It’s important to keep your brakes in top condition, and we’re pleased the issue was caught and resolved swiftly. We appreciate your trust and look forward to assisting you again.

May 20, 2026

I went in for service and Ricardo was great. He helped look into my issue and it was resolved quickly More

by AMSCHNEIDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo
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May 22, 2026 -

Herman Cook Volkswagen responded

Thank you for entrusting Ricardo and the team with your Volkswagen service. We’re pleased our team was able to resolve your issue quickly.

May 20, 2026

Ricardo is so nice to work with, pleasant, polite and good about the time it takes for repairs. I always like going there because it’s efficient too. More

by loririnaldi19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo
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May 21, 2026 -

Herman Cook Volkswagen responded

It’s great to hear Ricardo and our team provided polite, efficient service and kept your repair timeline on point. We appreciate you choosing us and look forward to servicing your Volkswagen again.

May 18, 2026

The team was great, very helpful! Answered all my questions and walked me through the process! Will continue to work with Jesus and his team for all our family car needs. More

by BIBILUJANV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfonso
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May 19, 2026 -

Herman Cook Volkswagen responded

We appreciate you highlighting Jesus and his team’s help. Congratulations on your new Volkswagen and we’re glad we could answer your questions every step of the way. We look forward to supporting your family’s future car needs.

May 17, 2026

Was told that I will receive a call back last week from VW Mr. Alan to pay me back the $ he kept from me when the repair was under guarantee More

by WNG6
Recommend Dealer
No
Employees Worked With
Alan Jolson
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May 19, 2026 -

Herman Cook Volkswagen responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please don't hesitate to reach out to us directly to discuss this matter. While we're disappointed to learn that we didn't meet your expectations, we'd love a chance to try to turn things around.

May 16, 2026

Easy to make appointment. Service team got right on it. Work completed on time. When I picked up my car they had washed it! I always have my car serviced at Cook VW More

by GETGREGALLEN
Service Time
Recommend Dealer
Yes
Employees Worked With
Alan and Ricardo
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May 16, 2026 -

Herman Cook Volkswagen responded

Thank you for noting how easy it was to schedule your appointment and for recognizing our team’s prompt work. We’re glad the service finished on time and that you appreciated the complimentary wash. We appreciate your continued trust in having your Volkswagen serviced with us.

May 15, 2026

My experience with the dealership was fantastic. The Team was knowledgeable and transacted the deal in a family, friendly manner. More

by dohpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2026 -

Herman Cook Volkswagen responded

It’s great to learn that our team, particularly Annie, took care of you with expertise and a welcoming approach. We’re happy to know the process felt comfortable and supportive. Thank you for putting your trust in us!

May 13, 2026

I had an excellent experience with them they are the best always and I never going to change to another company thank you More

by YOLANDARUIZ65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2026 -

Herman Cook Volkswagen responded

Thank you so much for your loyalty and support! We’re grateful for your trust in our team and honored to be your dealership of choice. Hearing that you always have an excellent experience means the world to our family business — we appreciate you!

May 11, 2026

Your team was wonderful! Promt service! My car was taken care of in a short period of time! More

by karinlekas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2026 -

Herman Cook Volkswagen responded

We really appreciate your 5-star review! It’s great to know our team provided prompt service and got you back on the road in no time. Thank you for choosing us!

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