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Herman Cook Volkswagen

Encinitas, CA

Overview
Employees
Reviews
Vehicles
4.8
152 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest. Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
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1435 Encinitas Blvd.

Encinitas, CA

92024

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Showing 152 reviews

June 19, 2026

Unlike other dealerships, I was invited inside by Ricardo and informed me on the whole process. His technician found a small leak at the turbo air pipe and cleaned it as part of my 10,000 mile checkup. Will More

by Bill Kor
Recommend Dealer
Yes
Employees Worked With
Ricardo Sanchez
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Jun 19, 2026 -

Herman Cook Volkswagen responded

We appreciate you taking time to share your experience. We’re glad our team welcomed you inside and walked you through each step of the 10,000-mile service. We look forward to confirming the cleaning resolved the turbo air pipe issue on your Volkswagen Atlas Cross Sport at your follow-up appointment.

June 19, 2026

They were quick and friendly to work with and we didn’t feel like they were trying to cheat us on the prices. More

by erinroland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2026 -

Herman Cook Volkswagen responded

Thank you for trusting us with your Volkswagen Tiguan. We’re glad Eric and our team provided quick, friendly service and that our pricing felt fair. Please reach out if you need anything else.

June 18, 2026

Good price, and great service, nice customer service. Keep the car clean . Waiting time is not bad. More

by SPMARCUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2026 -

Herman Cook Volkswagen responded

It’s great to hear Eric and our team provided helpful customer service, kept your Volkswagen Jetta clean, and offered competitive pricing with reasonable wait times. Thanks for sharing your five-star experience. We look forward to welcoming you back.

June 17, 2026

They were very helpful and worked with me on getting my car repair. I have no complaints More

by JEANETTEMAIL33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caroline Housgard
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Jun 18, 2026 -

Herman Cook Volkswagen responded

Thank you for highlighting how helpful our team was during your service experience. We appreciate you taking the time to share your positive feedback. Please reach out when you need any service assistance down the road.

June 16, 2026

Curtious, Helpful knowledgeable patient good in communication understand before understood Clean office, orderly operation, professional More

by JOENINGLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xx Ricarda
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Jun 18, 2026 -

Herman Cook Volkswagen responded

We’re pleased to know that our service team were courteous, knowledgeable, and patient during your service visit. It’s great that our clean and organized office and clear communication made the process smooth, and we look forward to assisting you again.

June 14, 2026

Excellent, friendly, detailed, honest, and welcoming My experience with the dealership was excellent from start to finish. The staff was friendly, welcoming, and took the time to explain everything in deta More

by ursula.0787
Recommend Dealer
Yes
Employees Worked With
Ricardo Sanchez
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Jun 14, 2026 -

Herman Cook Volkswagen responded

It’s wonderful to hear our team guided you through every step with clarity and honesty. We’re glad you felt comfortable and confident in your Volkswagen service. Thank you for trusting us with your vehicle.

June 12, 2026

The car got fixed this time around. Alan, the service advisor, was very nice to work with. More

by michaeldtryon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan in service dept
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Jun 14, 2026 -

Herman Cook Volkswagen responded

Thanks, Michael, for sharing about your experience with Herman Cook Volkswagen. We appreciate your business and hope to see you again soon!

June 11, 2026

prompt, friendly service makes all the difference nice area to wait. really like that service is included with the car. More

by alaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo
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Jun 11, 2026 -

Herman Cook Volkswagen responded

Thank you for sharing your feedback. We’re delighted our prompt, friendly service and comfortable waiting area made your visit pleasant, and that you appreciate the included maintenance for your Volkswagen ID.4. Eric and our team look forward to welcoming you back.

June 09, 2026

Very friendly, quality service, would by another VW just to be able to use this service department. More

by Debhelminoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo = 5 stars
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Jun 09, 2026 -

Herman Cook Volkswagen responded

Thank you for praising our friendly, quality service on your VW ID.4. Eric and the service team are thrilled you’d get another VW just to return here. We look forward to helping you again.

June 06, 2026

Excellent service, very quick and efficient. Very friendly staff. The staff is knowledgeable keeps you informed. More

by waltersjm74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2026 -

Herman Cook Volkswagen responded

Delighted to know our team delivered efficient service and kept you informed during your Volkswagen ID.4 visit. Eric appreciates your kind words about our friendly, knowledgeable staff. Thank you for trusting us with your service needs.

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