Back

Herman Cook Volkswagen

Encinitas, CA

not yet
rated
11 Reviews

1435 Encinitas Blvd.

Encinitas, CA

92024

Directions

By Type

Showing 11 reviews

November 18, 2023

I bought a beautiful car. That has several scratches. And the front bumper had 6 holes drilled into it despite the fact I signed no front license plate. So they said they woul More

by jenn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesus and Bill
March 04, 2023

Just beware - Bait and Switch. The official VW website posted the price for and accessory installation at Herman Cook Volkswagen. When I had the work done, they surprisingly add More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo Sanchez
January 14, 2021

Outstanding experience with Herman Cook! Let me start by Outstanding experience with Herman Cook! Let me start by shouting out JoJo our sales associate and her finance manager Linda. We didn't know either More

by Rice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JoJo, Linda
December 31, 2020

Purchased some wipers, started to get them out of the boxes, then someone from service offered to put them on for me. I told him thank you for the great service. My first time there. I shall come back! More

by slgalarpez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think it might have been Alan Joslin? We had masks on, and I should of asked his name!
November 10, 2020

I recently leased a 2021 Atlas from this dealership during their sign and drive promo, Lisa my sales rep was a delight to work with. Linda the finance manager was easy to work with as well, wasn't push More

by saraheck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa and Linda
August 19, 2020

Inquired 5 separate times about a 2018 Golf, never heard back, listing was removed several days later. Very disappointed, read the reviews but didn’t believe, believe. More

by INeedACar
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
N/A
April 26, 2020

I purchased a brand new VW Tiguan from Herman Cook VW and the process was extremely smooth. Everybody I encountered was extremely nice and friendly. They even beat another dealers quote that I had been worki More

by Jhayes
Recommend Dealer
Yes
Employees Worked With
Kasi, Steve, Linda
March 15, 2020

Worst customer service experience I've ever encountered. The manager it's ride and an old school misogynistic muscle builder on steroids. Treats women with no respect by speaking over them and claims that t More

by Whocaresanymore
Recommend Dealer
No
Employees Worked With
Cassie, JoJo , bad headed misogynistic manager
December 02, 2019

Lackluster sales experience, so we LEFT. Tried to buy an Atlas today. Such a lackluster customer service experience with the salesperson who didn't seem to care much at all about our interest More

by eric
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will
August 17, 2016

This car could blow up in my wife or kids face and kill them Bought a Passat, not a Diesel, just a regular Passat with the defective airbags. Now, a year later, I can't sell it , trade it, or get a resolut More

by Mike Hosley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Martinez
1