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Herman Cook Volkswagen
Encinitas, CA
25 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest.
Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 25 reviews
Verified Customer
December 12, 2025
Invoice#237001 Cost of part 269$’s labor cost 374$’s. Rear hatch is working This is my yelp review. I have been going to Herman Cook Volkswagen and very happy with the service department. There is no Rear hatch is working This is my yelp review. I have been going to Herman Cook Volkswagen and very happy with the service department. There is now a 3% service charge on all credit card charges. Mossy Volkswagen does not put a surcharge on credit card payments. More
by vincent10341
December 11, 2025
The staff always provides the best service and they pay attention to the details you ask about each time! attention to the details you ask about each time! More
by JANOSIAS
December 11, 2025
Friendly, efficient, on time. One could not ask for better service. I would highly recommend this dealership. One could not ask for better service. I would highly recommend this dealership. More
by andy.whiteelephant
Employees Worked With
December 10, 2025
Ricardo has been working with us regarding our GPS drop out issue on our 2024 ID.4. During the last service visit we updated the ID SW to version 5.4. With a week of experiencing the new SW it appears our out issue on our 2024 ID.4. During the last service visit we updated the ID SW to version 5.4. With a week of experiencing the new SW it appears our prior problems have been addressed. So far so good. While the update process was quite engaged and took the better part of a day we are still happy that finally the car seems to function as it should. Working with Ricardo is always a pleasant experience even with tricky to solve issues. He is communication the technical issues between the technicians and the customer in a great way. More
by Thomas Kleinhenz
Employees Worked With
Ricardo in Service
December 06, 2025
Easy in and out service. Good explanation of suggested work and timely service as predicted. Also told what to expect at next service and timing of that service. Good explanation of suggested work and timely service as predicted. Also told what to expect at next service and timing of that service. More
by MICHAEL.ADAM
December 04, 2025
I have been to the service department 3 times since I leased my car and have been unsatisfied each time. The service managers are nice but seem understaffed. The cashiers seem disinterested in their jobs leased my car and have been unsatisfied each time. The service managers are nice but seem understaffed. The cashiers seem disinterested in their jobs and are barely polite. I also had to wait about 40 minutes from the time I arrived to drop off my car till the time I left and I had an appointment. Then when I wanted to pick up my car. I called twice and was transferred to VM and could not get a live person on the phone. I was so frustrated that I went there in person and sure enough, my car was ready and nobody had called me. The other service person was not my original had a hard time finding my ticket and moved very slow, with no sense of urgency. I will be trying a different VW service location for my next service which is unfortunate, because the Encinitas location is closest to my house. More
by SERGEAMI
Employees Worked With
Not listed
December 04, 2025
Alan is the best! I always get amazing service at Herman Cook Volkswagen. Been a customer for years. I always get amazing service at Herman Cook Volkswagen. Been a customer for years. More
by Successbythebeach
