Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Herman Cook Volkswagen

Encinitas, CA

Overview
Employees
Reviews
Vehicles
4.6
55 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest. Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
Contact Dealership

1435 Encinitas Blvd.

Encinitas, CA

92024

Directions

By Type

Showing 55 reviews

January 27, 2026

Excellent customer service and also they were able to work with me on my finance needs. Thank you so much. More

by ticacjmr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2026 -

Herman Cook Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Herman Cook Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

January 27, 2026

I recently visited this service and was disappointed with the customer service. The staff seemed uninterested and inattentive, and it was difficult to get clear answers to simple questions. The quality of th More

by vhguzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Axford
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2026 -

Herman Cook Volkswagen responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 21, 2026

Love the folks at service center, always enjoy working w Alan. They are always prompt. Excellent customer service. More

by timm4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan in service dept - 5 star
Report | Print
Jan 21, 2026 -

Herman Cook Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Herman Cook Volkswagen.

January 17, 2026

Very helpful and the team stayed late to help get my daughter the car she wanted. Great service. More

by garcia-andres
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles
Report | Print
Jan 17, 2026 -

Herman Cook Volkswagen responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

January 17, 2026

Allen and Ricardo are phenomenal! I’ve been coming here for 10 years and always had exceptional service. More

by CHELSEASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen, Ricardo
Report | Print
Jan 18, 2026 -

Herman Cook Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 17, 2026

Happy they were able to take my car 90 minutes before scheduled appointment and perform service More

by aborowie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2026 -

Herman Cook Volkswagen responded

Thank you for your business and this review. We're happy to see that Eric and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 17, 2026

Alan was a pleasure to work with! ! Thank you for the personalized care and support. More

by maryangelaanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2026 -

Herman Cook Volkswagen responded

Thank you for the 5 stars! We’re happy to hear Alan made your experience enjoyable and provided the personalized support you deserve. We appreciate you choosing our team.

January 17, 2026

Please don’t move the drivers seat during service, it takes forever to get it back to where I had it. More

by grenda.tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Joslin
Report | Print
Jan 20, 2026 -

Herman Cook Volkswagen responded

Thanks for sharing your thoughts about your experience. We appreciate your business, Tim, and hope to see you again soon!

January 13, 2026

Family owned and they respect your time and choices. No pressure and the attention to detail was remarkable from all aspects. Thank you! More

by rdonovan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kwait
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2026 -

Herman Cook Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

January 13, 2026

This dealership is great. Both Ricardo and Allen (sp) are always of great help explaining all that is going on from small repairs to heavy duty surgery. I love VW vehicles s More

by rodrigo.puravida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo, Allen
Report | Print
Jan 13, 2026 -

Herman Cook Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

1
2
...
6