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Herman Cook Volkswagen

Encinitas, CA

Overview
Employees
Reviews
Vehicles
4.8
129 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest. Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
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1435 Encinitas Blvd.

Encinitas, CA

92024

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Showing 129 reviews

May 15, 2026

My experience with the dealership was fantastic. The Team was knowledgeable and transacted the deal in a family, friendly manner. More

by dohpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2026 -

Herman Cook Volkswagen responded

It’s great to learn that our team, particularly Annie, took care of your Tiguan with expertise and a welcoming approach. We’re happy to know the process felt comfortable and supportive. Thank you for trusting Volkswagen for your service needs.

May 13, 2026

I had an excellent experience with them they are the best always and I never going to change to another company thank you More

by YOLANDARUIZ65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2026 -

Herman Cook Volkswagen responded

Thank you so much for your loyalty and support! We’re grateful for your trust in our team and honored to be your dealership of choice. Hearing that you always have an excellent experience means the world to our family business — we appreciate you!

May 11, 2026

Your team was wonderful! Promt service! My car was taken care of in a short period of time! More

by karinlekas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2026 -

Herman Cook Volkswagen responded

We really appreciate your 5-star review! It’s great to know our team provided prompt service and got you back on the road in no time. Thank you for choosing us!

May 11, 2026

Easy to make an appointment and always fine work performed. Here are five more words. More

by rkchambers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Joslin - 5 star
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May 12, 2026 -

Herman Cook Volkswagen responded

Thank you so much for your 5-star review! We’re glad to hear scheduling your appointment was easy and that you continue to receive quality service from our team. We truly appreciate your business!

May 11, 2026

Alan, my service tech did an amazing job with breaking the bad news that my 2021 RTO needed a new water pump. Just slightly out of #Warranty Alan worked with his manager to get the water pump installed qu More

by craigmwh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2026 -

Herman Cook Volkswagen responded

Thank you for sharing your feedback. We’re glad our team handled your Arteon’s water pump replacement quickly and at a fair price. We appreciate your recommendation and look forward to assisting you again.

May 10, 2026

Annie has helped me purchase a car multiple times. She is so knowledgeable, accommodating and makes the process easy! More

by Bobheydet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2026 -

Herman Cook Volkswagen responded

We’re delighted you trusted Annie once again for your Volkswagen purchase. Her accommodating knowledge is aimed at making every visit seamless and making you leave with a smile. Thank you for your continued loyalty, and we look forward to assisting you again.

May 09, 2026

Excellent service with a courteous and friendly staff. Clean well maintained property with comfortable waiting room. More

by mestrada432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo and Alan
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May 11, 2026 -

Herman Cook Volkswagen responded

It’s great to know our service team provided friendly, courteous service in a clean and comfortable space. We’re glad the waiting area met your needs. Thank you for choosing us!

May 09, 2026

Fantastic family run dealership with great personnel and at home feel. I recommend this dealership to everybody in San Diego! More

by RITACLEARWATER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2026 -

Herman Cook Volkswagen responded

We’re grateful you trusted us with service on your Volkswagen and for recommending us around San Diego. It means a lot that our team created a welcoming, at-home atmosphere for you. Eric and the rest of the crew look forward to assisting you again.

May 09, 2026

We have had a great experience all way through . .Bill was great in service. Thanks . More

by iiparraguirre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2026 -

Herman Cook Volkswagen responded

Bill appreciates your feedback about the service on your VW. We’re happy you had a smooth experience throughout. Thank you for the five-star rating!

May 07, 2026

The dealer quickly assessed my problem (without an appointment!), ordered the necessary part and quickly installed it the next day. More

by stevemoe48
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2026 -

Herman Cook Volkswagen responded

We appreciate you taking the time to share your experience! It’s wonderful to hear our team was able to jump in, order the needed part, and get you back on the road quickly. Thank you for choosing our service department!

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