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Herman Cook Volkswagen

Encinitas, CA

Overview
Employees
Reviews
Vehicles
4.8
146 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest. Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
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1435 Encinitas Blvd.

Encinitas, CA

92024

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Showing 146 reviews

June 12, 2026

The car got fixed this time around. Alan, the service advisor, was very nice to work with. More

by michaeldtryon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan in service dept
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June 11, 2026

prompt, friendly service makes all the difference nice area to wait. really like that service is included with the car. More

by alaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo
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Jun 11, 2026 -

Herman Cook Volkswagen responded

Thank you for sharing your feedback. We’re delighted our prompt, friendly service and comfortable waiting area made your visit pleasant, and that you appreciate the included maintenance for your Volkswagen ID.4. Eric and our team look forward to welcoming you back.

June 09, 2026

Very friendly, quality service, would by another VW just to be able to use this service department. More

by Debhelminoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo = 5 stars
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Jun 09, 2026 -

Herman Cook Volkswagen responded

Thank you for praising our friendly, quality service on your VW ID.4. Eric and the service team are thrilled you’d get another VW just to return here. We look forward to helping you again.

June 06, 2026

Excellent service, very quick and efficient. Very friendly staff. The staff is knowledgeable keeps you informed. More

by waltersjm74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2026 -

Herman Cook Volkswagen responded

Delighted to know our team delivered efficient service and kept you informed during your Volkswagen ID.4 visit. Eric appreciates your kind words about our friendly, knowledgeable staff. Thank you for trusting us with your service needs.

June 05, 2026

The people at Herman Cook VW are friendly, efficient and helpful. I have bought 2 vehicles with them and both experiences have been great More

by Hoppercruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2026 -

Herman Cook Volkswagen responded

It’s wonderful to know our team treated you with friendliness and efficiency during both of your Volkswagen purchases. We’re grateful for the chance to earn your trust twice. Thanks for choosing us for your automotive needs.

June 05, 2026

Excellent experience for the second vehicle I have purchased from this dealer and I would definitely recommend More

by bolandress
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matthew Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2026 -

Herman Cook Volkswagen responded

It’s wonderful to hear your second purchase went smoothly. Thank you for your business and for recommending our team. We look forward to helping you with your next vehicle.

June 04, 2026

Carlo and the team were great. They provided great service and helped me get the best deal possible. I’m glad I went to Cook VW! More

by RIZALYNFIGUEROA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlo Torres, Alfredo Alonso
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Jun 04, 2026 -

Herman Cook Volkswagen responded

It’s wonderful to see your 5-star rating and know you chose a used Volkswagen Jetta with us. We’re glad Matthew and our team could deliver excellent service and secure a great deal on your vehicle. Please reach out if there’s anything else we can help with.

June 02, 2026

I appreciated how friendly and professional the team was. They were available to answer questions and support me without being pushy. More

by falvarezjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kwait
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2026 -

Herman Cook Volkswagen responded

Thank you for your thoughtful review! We’re so glad our team could provide a friendly, professional experience and be there to answer your questions without any pressure. Helping our guests feel comfortable and supported is what we’re all about. We truly appreciate your trust and hope to see you again!

May 31, 2026

Like the service personnel and the service I received, but am very disappointed in the 3.5% credit card charge. I will not be coming back More

by MILLERM5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan and recardo
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Jun 02, 2026 -

Herman Cook Volkswagen responded

Thank you for taking the time to share your feedback. We understand your concern regarding the 3% service charge on credit card transactions. This fee was implemented to help offset rising processing costs, and we always aim to be transparent about it. We also continue to offer alternative payment methods—including debit cards and cash—that do not incur any additional fees. That said, we never want a policy change to diminish the positive service experience you’ve come to expect from us. Your satisfaction is extremely important, and we would welcome the opportunity to discuss this further or answer any questions. Please feel free to contact me directly at 760-753-6256, and thank you again for sharing your perspective.

May 31, 2026

Easy to reserve Service … welcoming … personable … attentive … responsive … informative … supportive … professional … effective … efficient … on schedule … vehicle returned washed! All good … highly More

by BRIANCORCORAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2026 -

Herman Cook Volkswagen responded

We’re delighted reserving your service appointment was straightforward and that our team provided attentive, informative, and efficient care. It’s great to hear your Volkswagen was returned on schedule and freshened up. Thank you for recommending us and we look forward to assisting you again.

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