Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Herman Cook Volkswagen
Encinitas, CA
47 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest.
Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 47 reviews
January 13, 2026
Family owned and they respect your time and choices. No pressure and the attention to detail was remarkable from all aspects. Thank you! No pressure and the attention to detail was remarkable from all aspects. Thank you! More
by rdonovan
Verified Customer
January 13, 2026
This dealership is great. Both Ricardo and Allen (sp) are always of great help explaining all that is going on from small repairs to heavy duty surgery. I love VW vehicles s Both Ricardo and Allen (sp) are always of great help explaining all that is going on from small repairs to heavy duty surgery. I love VW vehicles so for sure will purchase my next one from you guys !!! Hoping my Beetle will last for a long time but will be there when the time comes !!! More
by rodrigo.puravida
January 10, 2026
They got everything right. What else can I say? On time; good work. Waiting room has great snacks, too. What else can I say? On time; good work. Waiting room has great snacks, too. More
by BRIAN@REID.ORG
January 10, 2026
Always very professional and helpful, with no surprises to the bill. The annual service was prompt and efficient. to the bill. The annual service was prompt and efficient. More
by Merileechapin76
January 10, 2026
Good but over worked. They seem to be too busy. Worse yet they now charge 3%for credit card use. They expect me to carry $600 not to have to pay this fee. They seem to be too busy. Worse yet they now charge 3%for credit card use. They expect me to carry $600 not to have to pay this fee. More
by Jetta1
Employees Worked With
Alan
January 05, 2026
The agent was really helpful. However, they didn’t follow VW guidelines and pushed for a expensive repair cost. There is a technical bulletin from VW with pro suites that was no However, they didn’t follow VW guidelines and pushed for a expensive repair cost. There is a technical bulletin from VW with pro suites that was not followed and only offered a $1.6k repair cost. More
by Eb
Employees Worked With
Ricardo
January 03, 2026
Service was fine and I returned to the shop for diagnostic to be cleared when car started and then quit. Car was fine after that and parts were ordered for another issue. Thanks for oiling the crea diagnostic to be cleared when car started and then quit. Car was fine after that and parts were ordered for another issue. Thanks for oiling the creaky driver’s door. More
by SUSANJTOMS
January 03, 2026
Did a great job updating the ID for works wonderfully on the Tesla superchargers great to have access. Save some money. Makes Travel much easier. We need cars they don’t burn things to keep the world habit the Tesla superchargers great to have access. Save some money. Makes Travel much easier. We need cars they don’t burn things to keep the world habitable More
by 42.combo_space
January 02, 2026
It was as good as expected and maybe better than I I I I expected expected More
by ???!?$
Employees Worked With
January 01, 2026
Ricardo, Service Manager, is an absolute legend. It’s the employees at this small dealership that are what makes it stand out and improve the customer experience. It’s the employees at this small dealership that are what makes it stand out and improve the customer experience. More
by Cerra Jess
Employees Worked With
Ricardo Sanchez
