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Heritage Toyota
S. Burlington, VT
4,448 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,448 reviews
August 16, 2011
I stopped in because my recently purchased car had a tire leaking air. Ray was great; he looked at my car quickly, even suggested that they try to patch it (when I assumed I'd need a new tire), and did his b leaking air. Ray was great; he looked at my car quickly, even suggested that they try to patch it (when I assumed I'd need a new tire), and did his best to actually help me save money. Unfortunately, he was unable to patch my tire, but they were efficient and friendly throughout the whole process. More
by mjc1787
Employees Worked With
Ray Muzzy
August 11, 2011
Price is as promised, no waiting when I arrive with my car, someone greets me immediately and checks my apptmt. time, work done is as discussed before the service or if something needs to be changed it is car, someone greets me immediately and checks my apptmt. time, work done is as discussed before the service or if something needs to be changed it is discussed before done. More
by bronwynkd
Employees Worked With
Tom Kulhowvick
August 09, 2011
Landel was very enthusiastic in taking care of us. He showed us two different cars and let us test drive. He answered all the questions. There was no presure. We liked the car very much. They only disapp showed us two different cars and let us test drive. He answered all the questions. There was no presure. We liked the car very much. They only disappointment we had was the price we got to trade our old car which was only 300 dollars. I wished we could get more for it. In any case thanks for getting us a good car. More
by pakbazf
Employees Worked With
Landel Cochran
August 09, 2011
Our recent car-buying experience at Heritage was terrific. Sue Robinson was a delight to work with. She was prepared for our appointment, calm, kind, and professional. Sue answered all of our ques terrific. Sue Robinson was a delight to work with. She was prepared for our appointment, calm, kind, and professional. Sue answered all of our questions, made us feel like valued customers, patiently leading us through the entire process with humor. We are grateful for the chance to do business with her and will recommend Heritage and Sue Robinson to anyone we know who is looking for a car. While we haven't used the service department at Heritage recently, we do have friends who have had excellent experiences with those folks as well. Carl Recchia More
by cmbr
Employees Worked With
Sue Robinson
July 26, 2011
In general, communication from this dealership was horrible. We had to deal with multiple people due to our original sales associate leaving. We called and emailed multiple times with very little co horrible. We had to deal with multiple people due to our original sales associate leaving. We called and emailed multiple times with very little communication back from any of the associates or sales manager. A tip that we have for anyone using this dealership is to get the deal in writing. If it changes go somewhere else. Another big negative was about 30 minutes before we were supposed to pick up the car, we received a call that it was not ready and it would still have to go into the service department for some of the features that were part of the deal. It seemed that Heritage did not care if they did business with us or not. More
by bxhankin
Employees Worked With
Other Employees :
Lisa Hanlon, Ryan McCrea, Peter Mickel, Larry Lussier, Jim Donalvan, Paul Coleman, Paul Coleman
July 24, 2011
Overall a very good buying experience. My 4 ratings (good) above are more like 4.5. I really liked the sales person (Alex). He had a great personality and a pleasure to work with (haven't said that b (good) above are more like 4.5. I really liked the sales person (Alex). He had a great personality and a pleasure to work with (haven't said that before). He had only been working for two weeks and didn't know all there was to know about the product. Very understandable. It was refreshing that he readly admitted when he wasn't sure how to answer. So many try to BS an answer. The financing part was a bit time consuming with a great deal of time spent on trying to sell extended warranties, life insurance, disabilty insurance and weather proofing. The finance person (Tim) was professional and friendly, but I just wanted to drive my new truck. This is my second positive purchasing experience with Heritage (new Rav4 in April '10). More
by Bobban
Employees Worked With
Alex Layn
July 19, 2011
Having moved to Vermont from Queens we were expecting the car buying process to be a horror story filled with sleazy people. It was the complete opposite! No hard sell, no pressure, great follow-up and info car buying process to be a horror story filled with sleazy people. It was the complete opposite! No hard sell, no pressure, great follow-up and information, and our car arrived early. The actual purchase was no hassle and took less than an hour to be good to go. Thanks so much! More
by JeninVermont
Employees Worked With
Jonathan Diamond
July 09, 2011
Conor,thank you very much for your professionalism,your knowledge and your great help today.You are a great asset to Heritage dealership.Keep it up Thank you very much Predrag Jovanovic knowledge and your great help today.You are a great asset to Heritage dealership.Keep it up Thank you very much Predrag Jovanovic More
by Kospa1
July 08, 2011
We were extremely pleased with the quality of service we received from Paul Coleman in the purchase of our Venza. Paul worked very hard to come to a price we could both be happy with and made the total expe received from Paul Coleman in the purchase of our Venza. Paul worked very hard to come to a price we could both be happy with and made the total experience pleasurable, would never have believed that about a car buying experience. Nick Zagres made the financing side of things very personable and was also a pleasure to work with. This is our second Toyota purchase through Heritage and look forward to our next one. Dave & Faye More
by Pepsi42560
Employees Worked With
Paul Coleman, Nick Zagres, Paul Coleman
July 08, 2011
I never thought buying a car could be an enjoyable experience, but the folks at Heritage made it just that, enjoyable. Larry was a pleasure to deal with and Caitlin was courteous and made the purchas experience, but the folks at Heritage made it just that, enjoyable. Larry was a pleasure to deal with and Caitlin was courteous and made the purchase of my new vehicle fun. More
by Redsoxfanvt
Employees Worked With
Larry Lussier, Caitlin Junger
