Heritage Toyota

I found the car buying experience to be pleasant, straightforward, and everything went as they said it would. I am not the type that typically enjoys the process of purchasing a new car but found thi straightforward, and everything went as they said it would. I am not the type that typically enjoys the process of purchasing a new car but found this experience to be really easy. I had done a lot of the work with them via email. Once we had reached a deal and set an appointment for pickup things went as smooth as could be. The person, in the showroom, who helped me was very professional and on top of everything. Dealing with the business office was also quick and pain free! More

What a GREAT experiance buying a truck from Heritage Toyota. It was a breath of fresh air after being BURNED twice by Handy Toyota in Saint Albans. I even dealt with the Sales Manager aka the owners son Toyota. It was a breath of fresh air after being BURNED twice by Handy Toyota in Saint Albans. I even dealt with the Sales Manager aka the owners son Adam Luneau. What a nightmare. Back to heritage. I called heritage Toyota from my truck after leaving the bad dream at Handys Toyota. I was put in touch with Jim Johnson and explained what I was looking for. He got back to me in less then 5 minutes. I arrived at 6pm. By 8pm I had made a deal With Jim. I was able to upgrade to the Tacoma sr5 package and still saved $1,500 dollars from what the terible salesmen at Handys quoted me for a base model. (Employes dealt with at Handys, Ali Kamal(salesman) Adam Luneau(Sales manager/owner. Jim Johson and the crew at heritage said the new truck would be ready the next morning at 11 am. When I arrived at 11:14 Jim was waiting outside for us with EVERYTHING in order. They also informed me they had a surprise for me. It was a 1/4 % lower intrest rate then I could have gotten at Handy Toyota with the same finace company. Heritage Toyota went above and beyond my expectations. What a great experiance. Thank you Heritage Toyota. SHAME ON YOU HANDYS TOYOTA. More

What a great time buying a car at Heritage toyota. It was my second New car purchase and I thought it was the best so far. My last car i purchased out of state. The salesman and the entire staff were friendl my second New car purchase and I thought it was the best so far. My last car i purchased out of state. The salesman and the entire staff were friendly and most helpful in getting me in to a new car. I will be back for sure. More

I walked into the dealership conscious of how little car buying exposure I had – none. I expected the scent of “novice car buyer” to be emanating from my pores and for the "car salesman sharks" to be circl buying exposure I had – none. I expected the scent of “novice car buyer” to be emanating from my pores and for the "car salesman sharks" to be circling around me. But from A to Z, the level of sales person friendliness and professionalism which I experienced shattered my misconceptions. I actually look forward to trading in my lease so that I may do business with Heritage all over again. My aging vehicle became too expensive to repair so I opted to shop for an attractive lease offer. So I went online to research dealers and to narrow vehicle opportunities that best fit my lifestyle. Let me begin by saying that shopping online at Heritagevt.com provided for a convenient and informative online shopping experience. I was motivated by the many advertised Toyota lease and payment offers. At first I was leaning toward the 2010 Corolla lease but after talking with an Internet Sales Consultant, who informed me on various lease offers, my interest shifted towards the 2010 Matrix S AWD. My old vehicle offered no trade value. So having now trade, I was given a competitive quote that I was comfortable with. A couple grand down gave me a monthly lease payment under $200. How could I say no to that? I then visited the showroom and met with Mason Maltais who took me on a test drive of a few models. I wanted to drive a few models anyway for comparison and elimination purposes but largely to reassure whether or not the Matrix would truly be my choice vehicle. So I first test drove a Corolla but found that it didn’t meet my driving requirements. I wanted a more responsive vehicle that offered greater utility, AWD and a moon roof. So I then test drove the Matrix S AWD which and it was love ever since. At the time they didn’t have an AWD Matrix that I wanted but they assured me they could get it. And they did. More

The sales service and knowledge was fantastic. I was given different finance options and the group worked really hard to get a great deal. I would recommend Heritage to anyone looking to buy a new or u given different finance options and the group worked really hard to get a great deal. I would recommend Heritage to anyone looking to buy a new or used car! I was also pleased with the free two year service promotion that is currently running for my new car. More

My wife and I were pleased with every minute of our experience with Heritage Toyota. Before we even stepped foot on the lot, Jim Johnson handled our phone queries promptly and with great service. Later experience with Heritage Toyota. Before we even stepped foot on the lot, Jim Johnson handled our phone queries promptly and with great service. Later at the dealer, Jim Johnson provided us with superior service. At no time did we ever feel uncomfortable. All aspects of the car buying experience were well handled (from the test drive to financing options). When it came time to close the deal, Jason Quenneville and Mary Rodriguez helped us with the final paperwork, explained all adjustments to and details of the final deal. Heritage Toyota shines! More

Good job to Mason! We have attempted to buy a car at this location for nearly 40 years. We finally did it this week ('09 Corolla ). Thank you very much to the whole Heritage team. ........................... location for nearly 40 years. We finally did it this week ('09 Corolla ). Thank you very much to the whole Heritage team. .......................................................................................07-16-10 More

I purchased my first Toyota, and am happy to report that it was a great experience. The sales person (Jim) was friendly, honest, attentive and extremely helpful. He worked hard to find the vehicle I wanted. it was a great experience. The sales person (Jim) was friendly, honest, attentive and extremely helpful. He worked hard to find the vehicle I wanted. I love my new Highlander and would highly recommend both the dealership and Jim to anyone looking for a new vehicle. More

After we purchased our Sienna from these guys they forgot After we purchased our Sienna from these guys they forgot who we where. I was driving approximately 40 MPH with a full size box spring on the roof ra After we purchased our Sienna from these guys they forgot who we where. I was driving approximately 40 MPH with a full size box spring on the roof rack and the rack torn loose from the top of the van spilling the boxspring onto the road. Of corse the boxspring was damaged and the roof rack destroyed. This is a item that is transported by people all the time in this manner and if you look in the owners manual is well within the size and weights listed as safe. I am happy to say no one was behind me when this happened. If this thing had gone through the windshield of a car it could have killed someone. The customer service people and ultimately the regional manager at Heritage more or less told me,"It sucks to be you buddy, do you want to buy a new roof rack from us?". Not only that this regional manager tells me, a person who has a delivery business with three trucks from a 12 ft box to a 20 ft Freightliner, he has driven trucks for a living and if I had used it to put my canoe on or bring some plywood home it would have been okay they would have fixed it. This fellow must of forgot about the surface area a piece of plywood or canoe has. So if you buy a Sienna with about 10,000 miles on it from Heritage this is what you can expect from this dealership. On the second part after we bought the Sienna we went back to look at a Matrix for my daughter. This was just after we bought the Sienna but before the roof rack ripped off. We saw that they had two used Matrix's on the lot so we made them an offer for both which they turned down but later came back with an offer they must have thought we couldn't refuse. The problem with the offer was it came after we found two brand new Matrix's from a Boston dealer and the new cars in Boston where priced for $2000.00 less than what Heritage was willing to sell the used ones for. The sales person said yeah but you have to go all the way to Boston to get them. We won't be doing any business with Heritage ever again. Since these disappointments with Heritage we have purchased a Rav from Courtesy Toyota. Desmond really goes all out to get the customer the best deals and even came to our house after to pick up the one of the cars and drove it 38 miles both ways for service when I thought there might be a problem. We have also done three year leases on a new Rav and a Prius with Courtesy and Desmond. I guess when it comes to service after the sale it is pretty important for some people. Heritage has lost the sale of several vehicles by the way they handled the damage on a roof rack. More

There was a great selection of cars on the lot at the time which made easy to pick out a great one. The people were super friendly and made the whole process so easy and quick! The complimentary coffee w time which made easy to pick out a great one. The people were super friendly and made the whole process so easy and quick! The complimentary coffee was really nice and the area was clean and welcoming. Overall our time spent at the dealership was pleasant and easy. More