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Heritage Toyota
S. Burlington, VT
4,213 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,215 reviews
August 09, 2011
Landel was very enthusiastic in taking care of us. He showed us two different cars and let us test drive. He answered all the questions. There was no presure. We liked the car very much. They only disapp showed us two different cars and let us test drive. He answered all the questions. There was no presure. We liked the car very much. They only disappointment we had was the price we got to trade our old car which was only 300 dollars. I wished we could get more for it. In any case thanks for getting us a good car. More
by pakbazf
Employees Worked With
Landel Cochran
July 26, 2011
In general, communication from this dealership was horrible. We had to deal with multiple people due to our original sales associate leaving. We called and emailed multiple times with very little co horrible. We had to deal with multiple people due to our original sales associate leaving. We called and emailed multiple times with very little communication back from any of the associates or sales manager. A tip that we have for anyone using this dealership is to get the deal in writing. If it changes go somewhere else. Another big negative was about 30 minutes before we were supposed to pick up the car, we received a call that it was not ready and it would still have to go into the service department for some of the features that were part of the deal. It seemed that Heritage did not care if they did business with us or not. More
by bxhankin
Employees Worked With
Other Employees :
Lisa Hanlon, Ryan McCrea, Peter Mickel, Larry Lussier, Jim Donalvan, Paul Coleman, Paul Coleman
July 24, 2011
Overall a very good buying experience. My 4 ratings (good) above are more like 4.5. I really liked the sales person (Alex). He had a great personality and a pleasure to work with (haven't said that b (good) above are more like 4.5. I really liked the sales person (Alex). He had a great personality and a pleasure to work with (haven't said that before). He had only been working for two weeks and didn't know all there was to know about the product. Very understandable. It was refreshing that he readly admitted when he wasn't sure how to answer. So many try to BS an answer. The financing part was a bit time consuming with a great deal of time spent on trying to sell extended warranties, life insurance, disabilty insurance and weather proofing. The finance person (Tim) was professional and friendly, but I just wanted to drive my new truck. This is my second positive purchasing experience with Heritage (new Rav4 in April '10). More
by Bobban
Employees Worked With
Alex Layn
July 19, 2011
Having moved to Vermont from Queens we were expecting the car buying process to be a horror story filled with sleazy people. It was the complete opposite! No hard sell, no pressure, great follow-up and info car buying process to be a horror story filled with sleazy people. It was the complete opposite! No hard sell, no pressure, great follow-up and information, and our car arrived early. The actual purchase was no hassle and took less than an hour to be good to go. Thanks so much! More
by JeninVermont
Employees Worked With
Jonathan Diamond
July 09, 2011
Conor,thank you very much for your professionalism,your knowledge and your great help today.You are a great asset to Heritage dealership.Keep it up Thank you very much Predrag Jovanovic knowledge and your great help today.You are a great asset to Heritage dealership.Keep it up Thank you very much Predrag Jovanovic More
by Kospa1
July 08, 2011
I never thought buying a car could be an enjoyable experience, but the folks at Heritage made it just that, enjoyable. Larry was a pleasure to deal with and Caitlin was courteous and made the purchas experience, but the folks at Heritage made it just that, enjoyable. Larry was a pleasure to deal with and Caitlin was courteous and made the purchase of my new vehicle fun. More
by Redsoxfanvt
Employees Worked With
Larry Lussier, Caitlin Junger
July 08, 2011
We were extremely pleased with the quality of service we received from Paul Coleman in the purchase of our Venza. Paul worked very hard to come to a price we could both be happy with and made the total expe received from Paul Coleman in the purchase of our Venza. Paul worked very hard to come to a price we could both be happy with and made the total experience pleasurable, would never have believed that about a car buying experience. Nick Zagres made the financing side of things very personable and was also a pleasure to work with. This is our second Toyota purchase through Heritage and look forward to our next one. Dave & Faye More
by Pepsi42560
Employees Worked With
Paul Coleman, Nick Zagres, Paul Coleman
June 28, 2011
DAVID JUENKER IS A VERY LIKEABLE PERSON AND WAS VERY INTERESTED IN WHAT TYPE OF VEHICLE THAT WOULD BE THE BEST FIT FOR OUR USE.HE WAS VERY WILLING TO WORK ON THE PRICE THAT WOULD FIT US.HE WAS ALSO ABLE INTERESTED IN WHAT TYPE OF VEHICLE THAT WOULD BE THE BEST FIT FOR OUR USE.HE WAS VERY WILLING TO WORK ON THE PRICE THAT WOULD FIT US.HE WAS ALSO ABLE TO GET MY NEW TRUCK IN ON THE VERY NEXT SATURDAY SO THAT WE COULD GET AN ELECTRIC BRAKE UNIT INSTALLED AND NOT MISS OUR NEXT CAMPING TRIP. More
by bob44254
Employees Worked With
DAVID JUENKER
June 27, 2011
Just hit the "easy button" Good trade and fair price. Super easy to work with. We are repeat customers. Called ahead make and model were there when I arrived. Even the Yankees fans at Herit fair price. Super easy to work with. We are repeat customers. Called ahead make and model were there when I arrived. Even the Yankees fans at Heritage are super nice! Great sales team purchase was simple and fun. The way it should be. More
by Aikzilla
June 24, 2011
John was very agile with communications. I was in NYC for a week. He answered all my questions immediately even in the evening or when he was not in the office via phone/ e mail. He was personable and very r a week. He answered all my questions immediately even in the evening or when he was not in the office via phone/ e mail. He was personable and very responsive. I purchased the Rav 4 upon my return. I would buy another car from him. Good guy..... More
by gvisco
Employees Worked With
John De Wilde
