Heritage Toyota

My wife and I leased a new Camry. The sales staff was good and knowledgeable, and we had a good overall experience. That was then....40 days ago. This is today. When we leased the car, we provided an good and knowledgeable, and we had a good overall experience. That was then....40 days ago. This is today. When we leased the car, we provided an insurance card, and were told that our insurance company would be called, and the Camry would be added. I specifically asked if I should call my agent before we leave the dealership to add coverage, and was told "No...we will take care of that." I found out today, 40 days later that my insurance company was never called, and that I have been driving around with NO INSURANCE for the past 40 days because the ball was dropped!!!! In these days, where people sue at the drop of a hat, I cannot express the disappointment, and sheer anger at the position I have been put in. THANK GOD nothing has happened which warrants an insurance claim, but if I had hit and killed someone, they would own take my house, my savings, my kids college funds, and I would work for them, for the rest of my life...to say nothing about the massive fine, and HUGE insurance rates I would get for the rest of my life. We were pleased with everything until today....and I hate to say it, but no matter how good the price, and no matter what the perks are that are thrown our way, we will NEVER do business with the Heritage again. It takes a seriously bad experience to give the overall rating "Very Bad". Its one thing to have had some mis-information about car details, or think the price we paid was a little high, but a mistake of this magnitude just cannot be overlooked, and I will buy my next vehicle elsewhere. More

Thanks to the H-team, I have another Camry, these cars are awesome! Thanks to Paul Coleman the salesperson and everyone else that work with me on 2/28/11 to make this all possible. This is my 5 purchase t are awesome! Thanks to Paul Coleman the salesperson and everyone else that work with me on 2/28/11 to make this all possible. This is my 5 purchase thru Heritage Toyota. I will keep coming back every 3 years with my leased vehicle. Keep up the great work! More

Griffin was professional and attentive to the needs I brought to the table. He answered all of my questions and offered up information that made erased any doubts I had about buying. Both Griffin and J brought to the table. He answered all of my questions and offered up information that made erased any doubts I had about buying. Both Griffin and Jeff Omeara made my experience a positive one and I hope to repeat that experience in three years (or earlier). I will absolutely pass along their names to my family and friends for their vehicle needs! More

Ryan was fantastic. He met all of our needs and didn't waste a minute of our time. He was thorough, professional and a joy to work with. We had been shopping a lease at several dealers in our home town waste a minute of our time. He was thorough, professional and a joy to work with. We had been shopping a lease at several dealers in our home town and after much frustration decided it would be worth the 3 hour round trip drive to meet with Ryan. We met, told him exactly what we were looking for and he worked up something that worked for us right away. He gave us several options and did his best to give us exactly what we were looking for. This was by far the easiest and best car buying experience we have had and cannot recommend Ryan McCrea enough. More

My husband Joel and I visited Heritage Toyota on Saturday, March 19th to look at the 2011 Toyota Rav 4 Sport Model, in the color Grey. We knew exactly what we wanted because we are educated consume Saturday, March 19th to look at the 2011 Toyota Rav 4 Sport Model, in the color Grey. We knew exactly what we wanted because we are educated consumers and always do extensive research on the products we purchase, especially a purchase of significance important. As we only purchase a new vehicle every 10 years. My past 2 vehicles have been new Toyotas purchased at your dealership, the 2011 Rav 4 being my third new vehicle. We believe that Toyota's are the best vehicle on the market for it's value. Have a professonal and knowledgeable Sales Consultant is very crucial to us, as we are very busy people and our spare time is limited. It was not our intention to place a deposit on a new Rav 4 this past Saturday, but after I saw the vehicle on your lot and took a test drive, I knew I had to have it. Dave was very hands off and did not pressure us in the least, he answered every question we asked and went above and beyond to get us the best price imaginable for our new vehicle. Two days later we were back at your dealership picking up the new Rav 4, that was the fasted vehicle purchase we have made, it was uneventful and very smooth. Joel and I will continue to recommend Heritage Toyota to our family and friends who have the upmost respect for our purchasing decisions. We highly recommend that Dave Juenker be promoted in any way you feel he deserves as he was juggling several clients at a time and never showed any signs of stress. He was always very appreciative and attentive to every detail. We thank you for your services and look forward to a continued positive relationship with Heritage Toyota. Sincerely, Lisa Chicoine, (Happy Toyota Owner) More

Tuesday: Heritage promised a seat belt part in time for a weekend birthday party (five kids needed five working seat belts.) I canceled another dealer's order after Heritage reassured me of the availability weekend birthday party (five kids needed five working seat belts.) I canceled another dealer's order after Heritage reassured me of the availability by Thursday afternoon. I had a brother-in-law driving over to NY (from VT) on Friday to deliver one of the kids, so this would work.(Heritage is about 1.5 hours away from my New York location.) Friday morning: Received a phone call from Heritage Parts that part was in. Expected that call Thursday, but still fine. Everything's hunky dory. Brother-in-law leaves work to pick up part before picking up kid. Part was not there!!! I call Heritage. Parts guys says, "The part was referred." Huh? What does that mean? It was "referred" to a different warehouse. It's not at Heritage. No explanation of why, no explanation of how come I got the call that it was in. Just a bizarre stonewalling. I hang up in frustration. End up putting the oldest kid in the front seat (legally) for the weekend trip. Heritage never contacts me again. I call today and they agree to send the (paid for) part over to NY on the next part delivery run. I guess it may arrive at my local shop tomorrow. Totally disappointing experience... and it was all about the crummy communication... not the fact that parts sometimes get backordered. If they'd been straight with me or actually showed the slightest bit of caring for my situation, I'd be writing a very different review. The last thing I'd do is spend 10's of thousands with them on a new car. More

Heritage Toyota was one of the first places I looked at for my first car, and they left quite an impression. From the moment I walked in the door everyone was very friendly and more than willing to help. M for my first car, and they left quite an impression. From the moment I walked in the door everyone was very friendly and more than willing to help. Mason helped me find the perfect car for me, and he never pressured me into the sale. He made sure that it was exactly what I wanted. Even now when I go back to get my car serviced, he still is just as friendly and genuinely wants to make sure that I still love my car as much as I did when I first bought it. I will make sure to recommend Mason and Heritage Toyota to everyone I know who is looking for a new car. More

I enjoyed my dealings with Heritage Toyota and my sales person Tim I did was not pressured every thing was above board and honest. Yes after we settled on the trade in and price of the vehical other option person Tim I did was not pressured every thing was above board and honest. Yes after we settled on the trade in and price of the vehical other options were offered as should be the way things are offered. The sales person was very friendly, helpful and courteous.The reason for this rating is because of my positive experiences with this dealership. More

Awesome quality of vehicles, being partial to Toyota. Staff was friendly. I didn't feel like there were swarms of salesmen circling for the kill, yet, there was a salesman there when I needed him. Pr Staff was friendly. I didn't feel like there were swarms of salesmen circling for the kill, yet, there was a salesman there when I needed him. Price was fair. Got the trade-in price I was looking for, but not without the usual first offer insult by the dealer. After all was said and done, I was very disappointed to be offered "add-ons", specifically rust proofing and environmental protection. In Vermont, this should come standard...or at least clearly stated in the price. With the hard sell for rust protection, Toyota/Scion is implying that their cars are less then perfect without these add-ons. While I would love to have this extra protection, I simply can not afford it after exhausting all my bargaining chips in the sale price/trade-in negotiations. All other aspects of the sale where great. Griffin Burnett was a great sales person, and I will buy/refer to him again. More

This is the second vehicle I have purchased from Heritage Ford/Toyota. The sales person was great and explained the vehicle we were interested to great length. My wife was interested in a specific color that Ford/Toyota. The sales person was great and explained the vehicle we were interested to great length. My wife was interested in a specific color that they did not have and the salesman did not try to talk her into one on the lot. Instead, he arranged a transfer from another dealer and it was here the next day. Everyone was great !!! More