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Heritage Toyota

S. Burlington, VT

4.9
4,172 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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1620 Shelburne Rd

S. Burlington, VT

05403

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Showing 4,172 reviews

October 10, 2011

Heritage was easy to make a deal with and the one they made for me was good. Our trade was what I hoped for which made the deal even better. Alex was easy to deal with and worked hard to help get the de More

by pouliot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Layn, Jason Quineville
Oct 21, 2011 -

Heritage Toyota responded

Hello, Thank you for taking the time to share your feedback of your recent purchase experience with Alex, Jason and the rest of the H-Team. I am glad to hear they were able to find you the correct vehicle and worked a great deal. Enjoy your new vehicle, and thanks for choosing the H-Team at Heritage Toyota Sincerely, Dave Machavern President Heritage Toyota

October 06, 2011

This is our second new vehicle from Heritage Toyota. Paul Coleman went way above the bar with us. He is a very thorough and trusted sales representative. Paul gave up his valuable contact time with other cus More

by Alfred Dilley
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Coleman, Paul Coleman
Oct 21, 2011 -

Heritage Toyota responded

Hi Alfred, Thank you for taking the time to share your feedback of your recent purchase experience with Paul and the rest of the H-Team. I am glad to hear he was able to find you the vehicle you were looking for and that this was your second new vehicle from Heritage Toyota. Enjoy your new vehicle, and thanks for choosing the H-Team at Heritage Toyota Sincerely, Dave Machavern President Heritage Toyota

October 01, 2011

Excellent service and work. Pricing information was a bit truncated (was informed about parts costs, but not labor). Tom did a great job holding costs down by using aftermarket parts in certain cases, a More

by stuengelman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Kulhowvick
Oct 20, 2011 -

Heritage Toyota responded

Thank you for taking the time to share your feedback of your recent experience in our service department. I am glad to hear that Tom was able to keep your cost of repairs at a level that was acceptable for you, and that you were satisfied with the quality of work on your vehicle. We look forward to seeing you again soon, Sincerely, Dave Machavern President Heritage Toyota (802)865-8200

September 25, 2011

Eleni was very professional and really took the time to understand our wants and needs and found us the perfect vehicle. She really worked hard on getting us the vehicle in the shortest possible time since More

by george.ermitano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eleni Floyd, Eleni Floyd
Oct 20, 2011 -

Heritage Toyota responded

Mr. Ermitano, Thank you for taking the time to share your feedback of your recent purchase experience with Eleni. I am glad to hear she was able to find you the vehicle you were looking for, and that our staff was able to secure it for you in a timely manner. Enjoy your new Prius, and welcome to the H-Team! Sincerely, Dave Machavern President Heritage Toyota (802)865-8200

September 17, 2011

all was good regarding my recall service. thank-you. Tom was attentive and polite. Promptness and reagards for the distance I had to travel were put into consideration of my recall. More

by grettchen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
tom???
Oct 20, 2011 -

Heritage Toyota responded

Gretchen, Thank you for taking the time to share your feedback of recent visit to our service department. I am glad to hear that you enjoyed working with Tom, and that your recall repair was completed promptly and to your satisfaction. We look forward to seeing you again soon! Sincerely, Dave Machavern President Heritage Toyota (802)865-8200

September 12, 2011

This is the second Toyota Tacoma we have purchased from this dealer. Have had a positive sales experience both times. Did not feel pressured to "upgrade" and was given all the options up front. Service More

by nicroseb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Layne, Tim Baptie
Sep 12, 2011 -

Heritage Toyota responded

Thank you for taking the time to share you feedback after working with Alex and Tim. It is the goal of our sales staff to provide our customers with all the information necessary to make an informed decision on the vehicle of their choosing. I am glad to hear that Alex and Tim were able to accomplish that for you. Enjoy your new Tacoma - we look forward to seeing you again soon! Sincerely, Dave Machavern President Heritage Toyota (802)865-8200

September 11, 2011

I would definitely recommend Heritage Toyota to my friends. Paul and Mary helped me walk out with a new 2011 Tundra with great customer service. Paul went out of his way to answer all my questions and More

by nativig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Coleman, Mary Rodriguez, Mary Rodriguez, Paul Coleman
Sep 12, 2011 -

Heritage Toyota responded

Thank you for taking the time to share your feedback after working with Paul and Mary. I would like to thank you for choosing Heritage Toyota as the place to purchase your new Tundra. I am glad to hear that Paul and Mary were able to help you find the truck of your choice, at a price that fit your budget. We look forward to seeing you again soon. Enjoy your new Tundra, and welcome to the H-Team! Sincerely, Dave Machavern President Heritage Toyota (802)865-8200

September 07, 2011

We have been purchasing Toyota vehicles at Heritage for over 20 years and are very pleased with their service. Paul was fantastic to work with - he really made it easy for us and we were treated very fair More

by rfeenan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Coleman, Paul Coleman
Sep 09, 2011 -

Heritage Toyota responded

Ms. Feenan, Thank you for taking the time to share your feedback on working with our sales staff, both past and present. I am glad to hear that you have enjoyed working with the staff here at Heritage Toyota over the years, and that you chose to visit us again for your recent purchase. It is great to hear that you enjoyed working with Paul, and that he was able to help you find the vehicle you were looking for, and at a price and financing to fit your budget. We look forward to seeing you again in the future - Enjoy your new Corolla! Sincerely, Dave Machavern President Heritage Toyota (802)865-8200

September 05, 2011

This dealership is much improved over two years ago. At that time, we felt badgered into an immediate sale, when we were not done shopping. There was none of that this time. The reason we downgraded the s More

by Joe Lovering
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlyn, Larry, Jason, Nick, Nick Zagres
Sep 06, 2011 -

Heritage Toyota responded

Mr. Lovering, Thank you for taking the time to share your feedback on your recent purchase with our staff. It is great to hear that customers who have purchased a vehicle from us before, like yourself, have chosen to come purchase your new vehicle. I am glad to hear that your recent experience with our staff was a positive one, as we are always striving to improve our processes, and make the customer experience more enjoyable. We hope you enjoy your new Tacoma, and we look forwaard to seeing you again soon, Sincerely, Dave Machavern President Heritage Toyota (802)865-8200

September 05, 2011

Needed a 60K service on my Lexus (no dealers in VT) and took it to Heritage Toyota given my past experience with them servicing my FJ Cruiser (Excellent). Ray was great, explaining individual items on my More

by rduhamel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Muzzy
Sep 09, 2011 -

Heritage Toyota responded

Mr. Duhamel, Thank you for taking the time to share your feedback on your recent experience with our service staff. It is our goal to thoroughly review your service requests before beginning work on your vehicle, as well as to complete the scheduled work in a timely manner, and I am glad to here Ray and our staff were able to accomplish that for you during your recent visit. I am sorry to hear that your front tires were out of balance. We apologize for the inconvenience, but we are glad to hear that overall, your experience with our service staff was an enjoyable one. We look forward to seeing you again soon. Sincerely, Dave Machavern President Heritage Toyota (802)865-8200

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