Heritage Toyota

Tacoma issues & proactive customer service When I bought my Tacoma from the H-team at Heritage I was making a specific choice based on brand, both of the vehicle and the dealership. Unfortunate When I bought my Tacoma from the H-team at Heritage I was making a specific choice based on brand, both of the vehicle and the dealership. Unfortunately my truck has ended up with a serious corrosion issue where the frame has failed. This situation is quite disappointing - both because of the truck's otherwise great fit to my lifestyle and the very high hopes I had to NOT have to deal with such an issue. I feel that the communication around such a situation could and should be better - specifically given the bad history that the Tacoma frames have at this point. I feel like I am having to do quite a lot of work to resolve this issue ... I am grateful for the respectful way in which Heritage has handled my frustrations. The frame failure and hopeful replacement is still an ongoing difficulty. I have hopes that with the help of the H-team and Toyota corporate, an acceptable solution is possible. If you are buying a used Tacoma truck, I recommend doing quite a lot of research prior to committing to the purchase. I can recommend Heritage for their decency and customer service and will update this review once I know the full resolution of my case. Thank you to the H-team for your help in this matter! More

Excellent Service Love these guys! Incredible customer service, amazing facility, super efficient getting in and out, quality work, decent rates... Wouldn't bring my Love these guys! Incredible customer service, amazing facility, super efficient getting in and out, quality work, decent rates... Wouldn't bring my Tacoma anywhere else!! Tom in the service department was extremely helpful and considerate with my service problem. Keep up the great work! More

Knowledgable and Kind Staff Lovely staff! Extremely helpful and courteous. I worked with with Roger and Conor, in the lease of my Rav4 and Nick in finance. All three were awesome Lovely staff! Extremely helpful and courteous. I worked with with Roger and Conor, in the lease of my Rav4 and Nick in finance. All three were awesome! A new vehicle is so stressful and they all couldn't have been more reassuring. I told them what I was looking for and they found the perfect fit for me. I couldn't recomend this dealership or these gentlemen more! More

Excellent service Tom was able to help me with my 1st service appointment with no notice. I generally avoid service because it's so busy and I have to make an appointm Tom was able to help me with my 1st service appointment with no notice. I generally avoid service because it's so busy and I have to make an appointment usually 10 days or more out. I was in the area and had an hour to kill so I thought why not stop by and see if I can get in and out quickly. Tom didn't scold me for not having an appointment and said he could get me out in about 90 minutes. 30 minutes later he came to see me and said my vehicle was done. What a pleasant experience? Thanks Tom. More

Revised review Bought a new Sienna. Sales part good. Josh was friendly and informative. We had an issue with getting the undercoating done. Josh went above and beyon Bought a new Sienna. Sales part good. Josh was friendly and informative. We had an issue with getting the undercoating done. Josh went above and beyond to find a nd implement a solution. For this I am very grateful to him More

purchase new vehicle I have been a freedom Nissan customer since i have been 20 i have had several nissan products but wasn't happy with the way i was dealt with several m I have been a freedom Nissan customer since i have been 20 i have had several nissan products but wasn't happy with the way i was dealt with several months ago so i decided to try Heritage and i was so impressed with Shawn Carpenter and how laid back he was and answered my what i felt was 1000 questions to him he didn't pressure me like a typical sales person!! i hope to be a Toyota customer for many years to come!!! More

Customer Service I feel like really good customer service is becoming a skill from the past because companies seem to not value it enough to train their employees on h I feel like really good customer service is becoming a skill from the past because companies seem to not value it enough to train their employees on how to do their job that includes making the customer feel valued. I have had my first two appts. for my new Rav 4 (which I am loving!) and each time, the people from the receptionist to the rep to the shuttle person have been so kind and considerate. One of my least favorite things to do is to spend time waiting for my car to be worked on, but Heritage employees have changed that mindset. More

Used BMW purchase I recently purchased a used BMW through Jason Dillon who was excellent to deal with with. Very professional and worked hard to make this happen for m I recently purchased a used BMW through Jason Dillon who was excellent to deal with with. Very professional and worked hard to make this happen for me. We had some challenges wiht the car that we found out after the fact and Jason, Ryan Denecker and Heritage stood behind the sale. I work in customer service and that was an excellent example of true customer service. Thank you all who made this experience positive and also make it easy to recommend folks when looking for a car used or new to see the folks at Heritage especially Jason. More

Angus Gunn and HeritageToyota - great experience! Recently purchased a Toyota Hylander from Heritage. Angus greeted me almost immediately with a friendly smile and an offer of coffee. I knew exactly Recently purchased a Toyota Hylander from Heritage. Angus greeted me almost immediately with a friendly smile and an offer of coffee. I knew exactly which vehicle I wanted to test drive. Interior detailing was not impressive. Angus offered to have detailing done before end of sale. Price negotiation was quick and reasonable. I left for a couple of hours. When I came back all paperwork was ready. It was very busy so I had to wait to meet with finance manager. I was asked by several employees, if I needed anything. Heritage was having a holiday party and I was offered food and more coffee. Angus kept checking in with me. Travis, in finance, was efficient and friendly. Once I had my vehicle home, my husband noticed a crack in the front bumper. He called Angus and he worked with my husband to fix the problem. Toyota ordered a new part and is fixing the crack. Very impressed with the customer service. Angus was in contact with my husband several times and we are happy customers. I will definitely recommend Angus and Heritage to my friends and family. The only negative comment is that even after Heritage completed a detailing of the vehicle, when Angus was going over features inside, we found cereal and dirty cup holders. That is an area that needs improvement. More

Fantastic service and do friendly The service was and always is great at Toyota. Just really nice down to earth people. I will always buy a Toyota from heritage I also suggested to my The service was and always is great at Toyota. Just really nice down to earth people. I will always buy a Toyota from heritage I also suggested to my friends to go there also More