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Heritage Toyota
S. Burlington, VT
4,387 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,387 reviews
January 26, 2016
Very Pleased Chuck was very professional and listened to what we wanted and was able to deliver just what we asked for. He was very easy and pleasant to deal with Chuck was very professional and listened to what we wanted and was able to deliver just what we asked for. He was very easy and pleasant to deal with. Appreciate his personable attitude and interest in knowing what the customer is looking for. More
by SaraWas
Employees Worked With
Chuck Heingartner
January 25, 2016
Exceeds Expectations Again This was my second purchase at Heritage and fully satisfied. They worked hard to get me the best deal possible along with a great interest rate. Highl This was my second purchase at Heritage and fully satisfied. They worked hard to get me the best deal possible along with a great interest rate. Highly recommend!! More
by VTMom05446
Employees Worked With
Nick Zagres, Paul Coleman, Megan Terry
January 22, 2016
Service Was having problem with parking brake release, pull in to the service bay without appointment. I was taken care of in a matter of minutes. Service was Was having problem with parking brake release, pull in to the service bay without appointment. I was taken care of in a matter of minutes. Service was unreal and the service advisor Patti Bowdy was just great. More
by snobusy
Employees Worked With
Patti Bowdy, Patti Bowdy
January 22, 2016
Excellent Service The Service Team is always helpful. As soon as you enter the facility they take care to make sure they understand the service you require. I appreci The Service Team is always helpful. As soon as you enter the facility they take care to make sure they understand the service you require. I appreciate having the alignment checked each time I go, it sure has saved on tires and mileage! More
by srm7655
Employees Worked With
Eleni Floyd
January 22, 2016
Happy with Sales and Service My experience with Heritage Service has always been excellent, the people are polite, explain everything, and the work is always satisfactory. I rec My experience with Heritage Service has always been excellent, the people are polite, explain everything, and the work is always satisfactory. I recently bought a new Rav4 and was very pleased with the sales team, particularly Angus Gunn, who was patient and pleasant throughout. I particularly appreciated the time he took to explain the particulars that were new to me on the Rav. Also thanks to Daniel, who helped me locate the items I forgot to take out of my trade-in. More
by elderly buyer
January 22, 2016
Excellent experience I recently purchased a Hybrid Rav4 from Roger Patterson and was very pleased with the experience, from the test drive to being handed the keys. Roger I recently purchased a Hybrid Rav4 from Roger Patterson and was very pleased with the experience, from the test drive to being handed the keys. Roger did not pressure me and negotiated a deal I was comfortable with. I love the car! This was my third lease/purchase from Heritage and I highly recommend them! More
by Kerry64
Employees Worked With
January 20, 2016
Amazing experience Walked in to do a test drive. Was helped immensely by Angus Gunn. Not only helped is realize that we didn't want our first car choice but helped us fi Walked in to do a test drive. Was helped immensely by Angus Gunn. Not only helped is realize that we didn't want our first car choice but helped us find something we did want. Extremely helpful, not pushy, and very enthusiastic. More
by Taylor91
January 20, 2016
Tacoma issues & proactive customer service When I bought my Tacoma from the H-team at Heritage I was making a specific choice based on brand, both of the vehicle and the dealership. Unfortunate When I bought my Tacoma from the H-team at Heritage I was making a specific choice based on brand, both of the vehicle and the dealership. Unfortunately my truck has ended up with a serious corrosion issue where the frame has failed. This situation is quite disappointing - both because of the truck's otherwise great fit to my lifestyle and the very high hopes I had to NOT have to deal with such an issue. I feel that the communication around such a situation could and should be better - specifically given the bad history that the Tacoma frames have at this point. I feel like I am having to do quite a lot of work to resolve this issue ... I am grateful for the respectful way in which Heritage has handled my frustrations. The frame failure and hopeful replacement is still an ongoing difficulty. I have hopes that with the help of the H-team and Toyota corporate, an acceptable solution is possible. If you are buying a used Tacoma truck, I recommend doing quite a lot of research prior to committing to the purchase. I can recommend Heritage for their decency and customer service and will update this review once I know the full resolution of my case. Thank you to the H-team for your help in this matter! More
by Vid
January 18, 2016
Excellent Service Love these guys! Incredible customer service, amazing facility, super efficient getting in and out, quality work, decent rates... Wouldn't bring my Love these guys! Incredible customer service, amazing facility, super efficient getting in and out, quality work, decent rates... Wouldn't bring my Tacoma anywhere else!! Tom in the service department was extremely helpful and considerate with my service problem. Keep up the great work! More
by S_Burn
Employees Worked With
Tom (forgot his last name) in the service center, Tom Kulhowvick
January 17, 2016
Knowledgable and Kind Staff Lovely staff! Extremely helpful and courteous. I worked with with Roger and Conor, in the lease of my Rav4 and Nick in finance. All three were awesome Lovely staff! Extremely helpful and courteous. I worked with with Roger and Conor, in the lease of my Rav4 and Nick in finance. All three were awesome! A new vehicle is so stressful and they all couldn't have been more reassuring. I told them what I was looking for and they found the perfect fit for me. I couldn't recomend this dealership or these gentlemen more! More
by alicia_k_s
