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Heritage Toyota

S. Burlington, VT

4.9
4,172 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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1620 Shelburne Rd

S. Burlington, VT

05403

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Showing 4,172 reviews

January 04, 2018

Love everything but a sales person He was O.K. but I felt a bit dishonest - he said “Oh, I will try and get you mats for your new car” which he never did. Just tell your sales people More

by PKS
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ploof
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure the woman in the finance department was great!
Jan 11, 2018 -

Heritage Toyota responded

Thank you for the excellent rating. I'm sorry that Rob did not follow through with the floor mats he offered and that he was so difficult to get in touch with. This poor service is unacceptable. We will gladly provide you with floor mats if you still need them. Please email me at the address below with your name and contact info so we can arrange this. Nora Krom Customer Relations Specialist Heritage Automotive Group customerservice@heritagevt.com

January 03, 2018

Leased Toyota Rav 4 Adventure Good customer service, responsive to customer's requests, eager to make the customer happy. Willing to make the deal happen for the customer, and will More

by Happy Rav 4 Leasee
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Blood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2018 -

Heritage Toyota responded

It's wonderful that everything went so smoothly! We appreciate you sharing your experience on Dealer Rater. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

January 03, 2018

I would recommend working with Derek Blood Derek was very pleasant to work with. I liked him right away. I appreciated that he admitted not necessarily having an answer to a specific question , More

by Laurieregina
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Blood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2018 -

Heritage Toyota responded

Laurie, We appreciate you taking the time to write a review. I'm glad that you enjoyed working with Derek. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

January 01, 2018

great service I am always pleased with the service. Everyone is congenial and the system is well-organized. Thank you for all the efficient, Great work by a great More

by Sue
Customer Service
Recommend Dealer
Yes
Employees Worked With
I didn't catch the name
Jan 04, 2018 -

Heritage Toyota responded

Sue, Thank you for posting! It's fantastic that our service department has provided you with top notch service. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

December 31, 2017

Great cars. Great service. I just purchased my 2nd 4Runner at Heritage Toyota. The 1st was back in 2004, and it went in for every maintenance service, also to Heritage, from the More

by JMG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Allen
Jan 04, 2018 -

Heritage Toyota responded

We appreciate this very nice review about our sales and service departments. I'm glad to learn that Ryan and Roger were both so helpful! Enjoy your new 4Runner! Nora Krom Customer Relations Specialist Heritage Automotive Group

December 30, 2017

Shopping to possibly buy a new Camry. Derek was very helpful to us! He went out in frigid weather (with a smile!) to bring a car in to the climate controlled area so that we could look at More

by Denise345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Blood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2018 -

Heritage Toyota responded

Denise, Thank you for posting about your experience working with Derek. It's very nice to hear that he was so helpful. I'm sorry we didn't have what you were looking for this time. Nora Krom Customer Relations Specialist Heritage Automotive Group

December 30, 2017

Great customer service. I recently bought a certified used Toyota Rav 4. This was the second vehicle I purchased through Heritage Toyota. This time I worked with Marc Hallida More

by RIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Halliday
Jan 04, 2018 -

Heritage Toyota responded

Thank you for sharing your thoughts! It's fantastic that you enjoyed working with Marc and Christine. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

December 29, 2017

Excellent dealer they made a good price and worked hard to deal with the customer until got the best deal. just come, test drive and bring it to home More

by Giang Pham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eleni Floyd
Jan 02, 2018 -

Heritage Toyota responded

Glad you had a great experience working with our sales staff! We appreciate your business. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

December 28, 2017

Great experience and price I had a great experience working with Derek Blood. I was not sure about what vehicle I was going to get and Derek took time to explore many different More

by Taylorg321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Blood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2018 -

Heritage Toyota responded

Thank you for your kind words about Derek! I'm glad you enjoyed working with him. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

December 28, 2017

2013 Tundra Work Truck A+++ Review I cant say enough good things about the Team over at Heritage Toyota. Dealing with Ryan, Phillip and Travis was an exceptional experience and stress More

by James Huckett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Denecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Devoid
Jan 02, 2018 -

Heritage Toyota responded

James, What a nice review! Thank you for posting. It's wonderful to learn that everything went so smoothly. Enjoy your new truck! Nora Krom Customer Relations Specialist Heritage Automotive Group

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