Heritage Toyota

Continued Superb Service Kate, in service, is very attentive to my time, and always gets me out after the one hour slotted appointment, so I can plan my day accordingly. She i Kate, in service, is very attentive to my time, and always gets me out after the one hour slotted appointment, so I can plan my day accordingly. She is very friendly, and upbeat to customers. I never fret about bringing my car in for service, because I know that the time won't run over, and I can do work with my laptop while waiting. The service waiting room with no cell phones is wonderful! I appreciate how Kate offers to set up my next appointment ahead of time for good planning purposes. More

A Wonderful Experience Derek was wonderful to work with - listened to all of our needs and made sure we felt comfortable and not pressured. He gave us many options, which Derek was wonderful to work with - listened to all of our needs and made sure we felt comfortable and not pressured. He gave us many options, which we ultimately chose to buy new - had we chosen used, I feel like we would have been cared for just the same. More

Some good people work here We just purchased our third Toyota (and finished one lease) after being Honda owners for many years. I don't know why I don't try other dealerships, We just purchased our third Toyota (and finished one lease) after being Honda owners for many years. I don't know why I don't try other dealerships, but Heritage is close, they pay local taxes, and we had great experiences with the now retired salesperson, Paul Coleman. Our lease was ending soon, so we began looking at cars. Mia on the website replied to one of our searches, and we were so taken by her enthusiasm that we decided to go look and test drive a vehicle. We told her it probably wouldn't work out, but she was great and quickly met us at the door with a wonderful presence. Mia handed us off to Chuck who is a hardworking person and cares a great deal about his customers. It's obvious that he knows what he's doing, but more important to us is how we are treated. From previous experiences, we know that Dan Pasco and Derek Blood are also good people, and we know some of the mechanics who moved from Automaster to Heritage and feel like they are better compensated and acknowledged. On a very busy Saturday, Chuck spent time with us without looking around for other clients, got us into the car, respected our wishes (after he received permission) to drive the car with no salesperson, and we had our discussions and got a "feel" for the car. We purchased and hope to continue a positive experience with the Heritage Service Dept. Thanks, Mia and Chuck, for making the multi-hour experience complete and as painless as possible. Christine helped with a mix-up at Toyota Financial, and she didn't do a "hard-sell" on the warranties, etc., which we VERY much appreciate. She "read her customers" correctly. More

Excellent! My partner and I had the opportunity to visit your dealership this past Monday. I would like to let your management team now about an excellent exper My partner and I had the opportunity to visit your dealership this past Monday. I would like to let your management team now about an excellent experience with Derek Blood, our sales consultant. Derek greeted us within a few minutes, politely introduced himself and offered to show us the Rav4 that we were interested in. After viewing the car, I was very clear with what the parameters were; if we were to purchase that day. He indicated that he would see what he could do to try and meet these requirements. A few minutes later, one of your sales managers (Melissa?), came over and assured us she and Derek would do everything they could so we could drive away in the Rav4. Within the next few hours, we were sitting with one of your finance officers, signing the paperwork. Shortly thereafter, we were on our way in our beautiful new car with big smiles on our faces! We are loyal Toyota owners and Heritage Toyota will be our new dealership! More

Very happy!!! I had a very good experience at Heritage Toyota. Thanks to Chuck H. For all his help getting me into the vehicle I’ve been wanting for a long time. Lo I had a very good experience at Heritage Toyota. Thanks to Chuck H. For all his help getting me into the vehicle I’ve been wanting for a long time. Loving the RAV4 thanks again Chuck H. Maybe I’ll be seeing you in a few years for a trade in!! More

Knowledgeable, Patient, comunicated information very well Casey was the first person that i had the pleasure of meeting. As this was the first time i had leased a vehicle with toyota. Casey was very knowledge Casey was the first person that i had the pleasure of meeting. As this was the first time i had leased a vehicle with toyota. Casey was very knowledgeable of the tocoma that i had set my sights on. He was very patient as i was under a bit of a time crunch. Overall i had a great experience. Casey was a great guy to work with and i hope to do business with him again in the future. More

Received excellent service My service advisor Katherine Smith was very informative during my last service. I wish to commend her. She really knew everything about my Toyota Si My service advisor Katherine Smith was very informative during my last service. I wish to commend her. She really knew everything about my Toyota Sienna and referred me to a Ford Salesman as I test drove a Focus. More

Excellent Jay kept me up to date on what was the status of my vehicle. And took care of what he could that day. The rest of the parts he had ordered. Jay kept me up to date on what was the status of my vehicle. And took care of what he could that day. The rest of the parts he had ordered. More

Amazing Service Tom was very helpful to make my stay very comfortable. He kept checking in with me to give me an update on my car. I didn't have an appointment and I Tom was very helpful to make my stay very comfortable. He kept checking in with me to give me an update on my car. I didn't have an appointment and I told him that I had three young children and had the day off so today worked well for me. He apologized and said it would be over 2 hours. I said I would wait. He felt bad that on my day off I would have to wait 2 hours. He got me in as quick as he could and even washed my car for me. More

Great service, knowledgeable and helpful employees I came in to test drive a SX4 I had seen online and found the dealership to have kept the car in great shape. Derek was very helpful and knew a lot ab I came in to test drive a SX4 I had seen online and found the dealership to have kept the car in great shape. Derek was very helpful and knew a lot about cars in general, which you see less often than you'd think. He was great to chat with and kept me company through lunch for a long wait until a finance person was available. It was a busy day but when Jim was able he made pretty quick work of the process and explained the complexity of it and my options to me very clearly. Great car, great experience, and highly recommended. More