Heritage Toyota

Outstanding Service Experience My car is a 2011 Camry, so when the "Check Engine" light came on I feared the worst. Everyone I dealt with was so capable, and after explaining what w My car is a 2011 Camry, so when the "Check Engine" light came on I feared the worst. Everyone I dealt with was so capable, and after explaining what was likely to be the problem I felt immediately at ease. Not only was the issue resolved but a complete overall check was done, complete with a data sheet that I could read and understand. It turned out I had a defective gas cap, and the part was not in stock. The service guy had a similar car and actually tried his gas cap on my vehicle! It's attached to the car, so that was truly above and beyond normal customer care. Thanks a lot...I really appreciate your fine work! More

Truely knowledgable, personable and friendly. My husband has been pushing me for a bit to upgrade my 2011 rav4. i stopped to look on Tuesday afternoon. just parked by the cars and started looking My husband has been pushing me for a bit to upgrade my 2011 rav4. i stopped to look on Tuesday afternoon. just parked by the cars and started looking. a nice young man said hello and said he was happy to answer any questions i had. no pressure, no pushy questions Derek was easy to talk to and his knowledge on the product was amazing. he explained the different models and i chose the one i liked. he spent over an hour going over everything i asked about. he gave me the info on the car to bring home. my husband and i made an appointment for sat morning. Derek and Zack did their magic in the money end of things to help us get a great deal. on a very busy sat morning the manager even came over and personally thanked us. Derek helped us load all the apps, showed us how to use them and get the most out of our vehicle. he said to feel free to stop in anytime to get any help we may need as questions come up. we were able to leave with our new rav4. while celebrating over lunch, we got an e-mail from Dereck letting us know when our first service appointment is. we both highly recommend Derek Blood for anyone considering a Toyota. he knows and loves them. More

Personal, Professional and Friendly- Wendy Marton It's been many years since my husband and I bought a car. Any trepidation I had was short-lived when working with Elizabeth. From her professional a It's been many years since my husband and I bought a car. Any trepidation I had was short-lived when working with Elizabeth. From her professional and personal approach, to her enthusiasm for her work, Elizabeth made this purchase a great experience for us. She listened, was attentive to what we shared as being important qualities and features for our next vehicle. She provided detailed and thorough information and was genuinely fun to work with. A professional and home town feel, all in one. Heritage, you chose well when you hired Elizabeth! Thank you! More

Painless purchase with none of the back and forth I have worked with a fair share of salesman at various dealerships. I unfortunately look far younger than I am and consequently am rarely taken seriou I have worked with a fair share of salesman at various dealerships. I unfortunately look far younger than I am and consequently am rarely taken seriously. I worked with Marc Halliday who was the most laid back salesman. He put no pressure on me and let us take our time with the car and didn’t make us take him on the test drive which in my opinion is great as opposed to the salesman requiring they be on the test drive. He didn’t require we talk numbers and go over everything before letting me test drive the vehicle which was great. Also when negotiating a price, he was very willing to work with me and we didn’t have the constant back and forth most places do. Zach the sales manager was great in explaining the final paperwork and optional extended warranties also without being pushy. SO if you’re looking for a laid back salesman without all the pressure of being pushed into a purchase, Marc is your guy! More

Very Comfortable Car Buying Experience! I came into Heritage looking to buy a certified pre-owned car, and had a truly great experience. I was immediately greeted at the door by Jason, who h I came into Heritage looking to buy a certified pre-owned car, and had a truly great experience. I was immediately greeted at the door by Jason, who had me tell him my car buying factors (miles driven, where I drive, budget, etc) and he did all the work of looking through inventory and showing me multiple cars that hit all the check marks. It was really nice to have a salesperson find the right car for me, vs someone trying to convince me a car was right for me. A very comfortable, low pressure buying experience. I would absolutely recommend going in and seeing Jason for your next car. More

Great service! Katie always does a great job explaining service information in language that non-mechanical people (like me) can understand. Work at Heritage is alw Katie always does a great job explaining service information in language that non-mechanical people (like me) can understand. Work at Heritage is always done promptly, efficiently, and professionally. Thank you! Patrice M. More

Transparent and thorough My husband and I are rural folks and we tried to avoid huge dealership places because we thought they are cold and pragmatic business people who will My husband and I are rural folks and we tried to avoid huge dealership places because we thought they are cold and pragmatic business people who will only try to sell us stuff. But not with Liz. She has the "neighborly warm attitude" that we are hoping to deal with. She's transparent and thorough and she explained everything we needed to know; we felt reassured that we are getting a fair agreement so we went ahead and bought our next car. More

Michael Thomson is a true professional. Michael took the time to listen to my wants in a car and stayed late so we could take a test drive and he really went above and beyond in other aspect Michael took the time to listen to my wants in a car and stayed late so we could take a test drive and he really went above and beyond in other aspects as well. Mike has a great demeanour and great personality. An absolute professional in every sense of the word. More

Lease return and new RAV4! My experience with Megan was exemplary! She worked with me to meet my budget. As a former college student it was imperative that I stick to the budget My experience with Megan was exemplary! She worked with me to meet my budget. As a former college student it was imperative that I stick to the budget I had set for myself. Megan worked with me and Daniel Pasco to exceed my expectations of service and payment. I am elated with the purchase of my first car and excited about the experience I had with turning in a lease. I would 110% recommend Heritage Toyota but especially Megan and Daniel Pasco. More

My experience with Derek Blood and the staff Derek is always a professional and well presented person. He will handle your issues trouble free, and will provide 1st class service before and afte Derek is always a professional and well presented person. He will handle your issues trouble free, and will provide 1st class service before and after the sale. I not only recommend, but encourage anyone shopping for a vehicle to choose Heritage as their first choice, and Derek Blood (Sales Rep), Megan Terry (manager), and Travis Green (finance) as their staff of choice. More