Heritage Toyota

Fantastic Staff and Service We would like to thank Michael Thomson and Heritage Toyota for our new Sienna! Michael was extremely helpful and diligent! He made sure he was doing e We would like to thank Michael Thomson and Heritage Toyota for our new Sienna! Michael was extremely helpful and diligent! He made sure he was doing everything he could to get us the vehicle we wanted at a price that worked for our family! And we’d also like to thank Christine in finance for being super helpful and helping us get a great payment! We would recommend Michael and Heritage to everyone!! Thank you! More

Purchase of car I was interested in getting a new car. Patrick listened to my needs, offered information that might help form my decisions, and answered a multitude o I was interested in getting a new car. Patrick listened to my needs, offered information that might help form my decisions, and answered a multitude of questions. He was very patient and I never felt pressured. I felt that I had reliable information to make my choice. I was really impressed and would recommend him to others. More

Easy and Pleasant Experience Toyota Heritage had the exact car we were looking for - 2015 Toyota Sienna. We drove up from Rutland and Derek had the car pulled around and warmed up Toyota Heritage had the exact car we were looking for - 2015 Toyota Sienna. We drove up from Rutland and Derek had the car pulled around and warmed up for us. During the test drive, Derek was informative and polite. He made genuine conversation with all of us, including our 11 year old son. We really appreciated his friendly no-pressure approach. Zach then helped us with the usually stressful process of financing. Again, Zach was friendly and informative getting us the best deal possible. A few days after we were home Derek called to see how we were enjoying the vehicle. When I mentioned that the XM was not working, he fixed it in minutes. I will definitely drive back up to Heritage for all my future vehicles! Thank You! More

MicheleK The whole process was seamless and smooth. Derek was very helpful and friendly. I was very short on time and Derek was able to make my purchase go qu The whole process was seamless and smooth. Derek was very helpful and friendly. I was very short on time and Derek was able to make my purchase go quickly. Thank you Derek! More

Derek Blood Derek met me in the parking area, even before I got to the door! Smiling and charming, he greeted me, neither of us knowing he would be my “focus pers Derek met me in the parking area, even before I got to the door! Smiling and charming, he greeted me, neither of us knowing he would be my “focus person” during my visit at Heritage. Later, we spoke of many things besides cars but always returned to the point of my visit - exploring the possibility of replacing my previous vehicle. Derek’s ability to connect the dots of our conversation led to his finding my “dream car” on the first try! While seamlessly dealing with the professional side of his job, it was his LISTENING that made the process work so well. His attention to detail was phenomenal! Heritage is fortunate to have him and his family and loved-ones must be so very proud... More

Such an easy going experience Chuck took care of our needs without being pushy or wasting our time. He was also very patient and kind with our kids. A genuinely friendly person wit Chuck took care of our needs without being pushy or wasting our time. He was also very patient and kind with our kids. A genuinely friendly person with no phony balogna! We love our certified pre-owned, sporty, red corolla! More

routine oil change Like usual, I was able to get right in for my service. I no longer get myself comfortable in the customer lounge and my service person is back to get Like usual, I was able to get right in for my service. I no longer get myself comfortable in the customer lounge and my service person is back to get me. More

Wonderful Experience Buying First Car Chuck helped to guide me through the process of buying my first car, and he did an excellent job. He was friendly, informative, and flexible the entir Chuck helped to guide me through the process of buying my first car, and he did an excellent job. He was friendly, informative, and flexible the entire time we were there, and made sure that the process was both productive and fun. He answered all of my questions, and helped me to find exactly what I was looking for at a reasonable price. I would recommend Chuck and Heritage Toyota to anyone in the market for a new or used vehicle. More

Wonderful and knowledgeable dealership A few weeks ago, I went to Heritage Toyota looking to test drive a RAV4. There I was greeted by Liz who was so helpful in searching for a used vehicle A few weeks ago, I went to Heritage Toyota looking to test drive a RAV4. There I was greeted by Liz who was so helpful in searching for a used vehicle I wanted to test drive. While the vehicle I had in mind had already sold, Liz was quick on her feet to find me something similar to look at. We went for a test drive around the area. Before putting me behind the wheel, Liz got us to a comfortable side road off the busy main area where I could test drive the vehicle without the pressure of a busy 3 lane roadway. There she stopped and showed me every inch of the vehicle and what each and every button does. She went over the vehicle and was extremely knowledgeable about what it was capable of and what the features were. After a quick test drive, I knew this was my next car. We got back to Heritage and Liz was so wonderful in helping me go over all the options for the loan and helping me breeze through the application. Once done, it was time to wait for the paperwork to be processed. On a very busy day, with a lot of other customers, Liz continued to check in on us and make sure we were comfortable. Once in the hands of the financial office, we were with Christine. She was a pro at navigating the paperwork and getting us through the process, with a relaxing vibe and a pleasant sense of humor. She walked us through all the options and was great at explaining them to us and put me at ease through a stressful time. Liz and Christine made it possible for me to leave that very day with a used, but still new vehicle that I really love. After driving the vehicle for a week, I know I made a good choice and will have this vehicle for years to come. Finally, I made a service appointment to have winter tires placed on the vehicle. Dana, one of the wonderful service advisors quickly got the appointment on it's way. After a short wait in the very comfortable waiting area, my new vehicle was ready and waiting for me. Overall, I am so impressed by everyone involved in the process for buying my new vehicle, and very happy with my choice to go to Heritage. More

My struggle with indecision. I really ran Mark through the ringer.. I went in and I did not know what I wanted.... I knew what I needed but still ,I had not decided on anything. I really ran Mark through the ringer.. I went in and I did not know what I wanted.... I knew what I needed but still ,I had not decided on anything.. Mark's patience was refreshing. I am not an easy person to deal with but again Mark was patient and knowledgeable..While I was looking for the right choice at other dealerships, he was calm, focused, and helpful.. I would absolutely recommend working with this guy.. More