Heritage Toyota

Great Customer Service Some dealerships are so nice and but the only thing on the salespersons mind is getting the sale, Once sale is done, the service seems to deteriorate Some dealerships are so nice and but the only thing on the salespersons mind is getting the sale, Once sale is done, the service seems to deteriorate when it comes time to service the vehicle. Its like, ok we made the sale, we have no need to suck up anymore. Heritage Toyota staff has never made us feel that way. From purchase to service always smiling and very professional. This kind of customer service is what brings customers back and tell others about their experience. We highly recommend Heritage Toyota of South Burlington! More

Excellent service! Pat P. I brought my 2017 Toyota RAV4 for maintenance check up. Jay was awesome! He is cheerful, friendly and explained everything clearly. He scheduled my ne I brought my 2017 Toyota RAV4 for maintenance check up. Jay was awesome! He is cheerful, friendly and explained everything clearly. He scheduled my next appointment for me and I was in and out sooner then expected. Thank you Jay Pat P. More

Casey is Great! My husband and I thought Casey provided a real Vermont car-buying experience. He is so genuine, and really knows his stuff. Super young man. My husband and I thought Casey provided a real Vermont car-buying experience. He is so genuine, and really knows his stuff. Super young man. More

Great Customer Service Phillip was very knowledgable and helpful. He was able to find us a vehicle easily and provided great customer service. We appreciate it and really lo Phillip was very knowledgable and helpful. He was able to find us a vehicle easily and provided great customer service. We appreciate it and really love our new car! Jim Lash was also very helpful when it came time for payment. Great customer service all around. More

Angus Gunn for the Win! We had just moved to town, my wife 8 months pregnant, and with our two dogs, so what could possibly go wrong? The dealership itself is clean and We had just moved to town, my wife 8 months pregnant, and with our two dogs, so what could possibly go wrong? The dealership itself is clean and tidy, dog-friendly (!) so it was nice to be able to have the whole group of us inside together. The staff was very attentive and friendly. Angus was our salesperson and he was approachable, sensible, and considerate. He listened to was was important to us, reviewed the inventory of pre-owned vehicles, and worked at our pace. At the end of the first meeting, he encouraged us to go home and review prices on similar vehicles online as far away as Boston and Toronto, confident that the price at Heritage would be excellent. After three days of test drives at other dealers and plenty of online price comparisons, we returned without having found any better offer in New England and bought the vehicle we drove the first day. At such a stressful life stage, we appreciated having a zero-pressure environment to make a big decision. Yay, Angus! More

Service department I was visiting my daughter from out of town when the car started to have problems. I brought the car to Heritage and they took this emergency appoint I was visiting my daughter from out of town when the car started to have problems. I brought the car to Heritage and they took this emergency appointment, performed an oil/filter change too, and got me out the door the same day. Terrific people to work with. More

Service and a few laughs Katherine was awesome to deal with during my 8/1/18 service appointment. Real good sense of humor and saved me some dough too, nice work! Katherine was awesome to deal with during my 8/1/18 service appointment. Real good sense of humor and saved me some dough too, nice work! More

Breath of fresh air! Coming from another Vt Dealership after getting sub par service and care, Heritage is like coming home. I had 3 previous trucks with you and I guess I Coming from another Vt Dealership after getting sub par service and care, Heritage is like coming home. I had 3 previous trucks with you and I guess I thought the service was universal. NOT So, having had someone else to compare your dealership too, I can not say enough positive things about this place and all the people. This time it was Jay Jerger, polite, friendly and professional. He kept me informed every step of the way. This guys needs a promotion! Thanks! More

The most helpful team around! Jim Lash helped me out tremendously. I was very much in need of a new vehicle, but was struggling due to low finances and poor credit. I really though Jim Lash helped me out tremendously. I was very much in need of a new vehicle, but was struggling due to low finances and poor credit. I really though I wasn’t going to be able to get a new car, but Jim put in all his time and effort and made it happen for me. Now I’m in a beautiful 2015 Camry, and I can’t tell you how amazing it feels! I am so grateful to Jim for understanding my situation and for helping me to make this important step in my life! Not only was Jim extremely helpful, but I owe tremendous thanks to Mike Thompson as well. He worked tirelessly with me through the entire sales process, as I went back and forth on what I wanted. Mike is not just a salesman, but a down to earth, considerate, and genuine human being. He was so personable and understanding of my current situation, and was willing to do anything he could to make a new car happen for me. Mike, I cannot thank you enough for all you have done for me! More

Customer appreciation I have been a service customer for many years via many new Toyota's. The PR team concept is well integrated in company approach, however people mak I have been a service customer for many years via many new Toyota's. The PR team concept is well integrated in company approach, however people make the company! Tom Kulhowvick is at the forefront of the image you folks strive to achieve. He is down to earth, respectful and patient. He is clearly a leader in this section and should be in charge of said. Management skills are prevalent. Steve greets me by name and goes out of his way to see me. He is a worker and obviously hates slackers. His style shines through with others that I witness his interactions with. A new face emerged this visit in Widad who was very organized and respectful with good people skills. I am a retired executive officer and can fully identify with people skills. Bruce Lang More