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Heritage Toyota

S. Burlington, VT

4.9
4,395 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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1620 Shelburne Rd

S. Burlington, VT

05403

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Showing 4,395 reviews

May 09, 2019

Easy in and easy out! What a great experience! Chuck was great to work with from start to finish. I did a lot of research on line, presented him with my budget, and he sa More

by PCurtiss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Harvey, Chuck Spinner
May 16, 2019 -

Heritage Toyota responded

Thank you for your very nice review! We appreciate you posting. It's excellent to hear that you enjoyed working with Chuck, Travis and the rest of the sales team. #chuckspinner Nora Krom Customer Relations Specialist Heritage Automotive Group

May 06, 2019

Amazing customer service It was a pleasure to work with Derek Blood. I started my process of looking for a new vehicle in February and didn't purchase until April. Derek Blo More

by pennyandj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Blood
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2019 -

Heritage Toyota responded

Thank you for your recommendation of Derek! It's very nice to learn that he was so helpful and accommodating. Enjoy your new vehicle! #bloodisthickerthanwater Nora Krom Customer Relations Specialist Heritage Automotive Group

May 04, 2019

I wish I met Chuck 20 years ago Chuck could not have made my experience any better. He was very honest and upfront with options, costs, and ways to lower payments. He was not pushy More

by andy987
Recommend Dealer
Yes
Employees Worked With
Chuck Heingartner
May 16, 2019 -

Heritage Toyota responded

Andy, Thank you for your kind words about Chuck! It's fantastic that he provided such a positive experience. We appreciate you taking the time to post! #chuckyfromstowe Nora Krom Customer Relations Specialist Heritage Automotive Group

May 04, 2019

I left the car all day so they could do tire change and airb Great job as far as mechanical, but left the car filthy and didn't reset my maintenance light. The employees are very friendly and caring. More

by Pingree, Kathie 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dillon, Megan Terry, Nick McCarthy, Katie Smith, Elizabeth Bockus, Mark Guyette, Bernie Cieplicki, Ryan Hardy
May 31, 2019 -

Heritage Toyota responded

Kathie, Glad to learn you received good service from the staff you encountered. I apologize that your car was left dirty and the maintenance light was left on. We will gladly resolve these issues at your convenience. Please feel free to stop by whenever is good for you. If you would like to discuss this further please email me at customerservice@heritagevt.com. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 03, 2019

Maintenance and inspection This dealership has friendly employees and a system that makes everything run efficiently. The waiting area is comfortable. They complete work in a ti More

by singk8home
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Lawrence
May 03, 2019 -

Heritage Toyota responded

Thank you for your kind words! Glad to learn you've had such positive experiences with us. We appreciate you posting. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 02, 2019

Very professional team. The salesman was excellent finding the exact truck for our lease. Never felt pressured. The whole process took three hours but all the interactions wi More

by Laird
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angus Gunn, Nick McCarthy, Chuck Spinner
May 03, 2019 -

Heritage Toyota responded

Laird, Thank you for sharing your experience. It's fantastic that you had such a stellar experience working with our sales team. We appreciate you taking the time to post! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 02, 2019

Great experience! We had the pleasure of working with Liz! She was very professional and had a great knowledge of the vehicle we were looking for. And she made it super More

by Chulst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Bockus
May 03, 2019 -

Heritage Toyota responded

Thank you for your recommendation of Liz and Heritage Toyota! It's fantastic that Liz made sure your purchasing experience went so well. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 02, 2019

Extremely disappointed I was left with my mouth hanging open in shock when, after three days negotiating the car price, traveling hours back and forth to the dealership and More

by Crushed
Recommend Dealer
No
Employees Worked With
Other Employees : Jason Dillon
May 15, 2019 -

Heritage Toyota responded

I apologize for your disappointing experience. It certainly is not typical of our sales team. I discussed this with our sales manager. It seems there was a misunderstanding somewhere along the line. The interactions you had with Jason, prior to coming in, did not involve him committing that vehicle to you. The vehicle was sold just before you arrived. It is regrettable that this was not clear. Jason then offered to show you some other Rav4s, however you declined. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 02, 2019

Excellent As always the service was great, professional done right and on time. Taylor Josephson was courteous professional and knowledgeable. Both my wife and More

by SteveT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Denecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Pasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Josephson
May 03, 2019 -

Heritage Toyota responded

Steve, It's excellent that you've received such top notch service from our team! We appreciate you posting. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 01, 2019

Honesty goes a long way Jason was great to work with made it easy to purchase a new vehicle He offered me an honest fair trade from my old vehicle and was very satisfied More

by Taco man 0059
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dillon
May 03, 2019 -

Heritage Toyota responded

I'm happy to hear that! Glad you received such excellent service from Jason. Thank you for choosing Heritage Toyota! #24KTjasondillon Nora Krom Customer Relations Specialist Heritage Automotive Group

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