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Heritage Toyota

S. Burlington, VT

4.9
4,393 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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1620 Shelburne Rd

S. Burlington, VT

05403

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Showing 4,394 reviews

June 01, 2019

Service writer skills sucked The service writer didn't do a great job with communicating to me about the problems with MY car. Yes my grandson was there to get hold about it, but More

by Bell
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Brimmer, great young man., Brandy St. Peter
Jun 28, 2019 -

Heritage Toyota responded

I apologize that you did not have a good experience with your service advisor. From your other ratings it seems the rest of your visit went o.k. I am very interested in learning more about your visit. If you wouldn't mind discussing this further, please contact me at customerservice@heritagevt.com. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 01, 2019

Great experience Great friendly, knowledgeable experience. Elizabeth was kind, knew her stuff, and got me a great deal. Anything she didn’t know, which was very Little More

by lukehoenigsberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Bockus
Jun 03, 2019 -

Heritage Toyota responded

Luke, Glad you enjoyed working with Elizabeth! We appreciate you posting. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 01, 2019

Chuck from Stowe was knowledgeable and friendly. Very positive experience! Recommend Chuck H to everyone. Good inventory but cars with low mileage move quickly so he helped track what's still availa More

by LauraG
Recommend Dealer
Yes
Employees Worked With
Daniel Pasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Heingartner
Jun 03, 2019 -

Heritage Toyota responded

Laura, Thank you for your recommendation of Chuck! It's outstanding to learn that you received such excellent service from him and the rest of the team. We appreciate you taking the time to post. #chuckyfromstowe #clientlifetimevalue Nora Krom Customer Relations Specialist Heritage Automotive Group

June 01, 2019

No hassle, very pleasant experience I was welcomed immediately upon entering the building, offered water or coffee, and invited to sit down. I knew what I wanted to look at and test driv More

by Highlandergirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ploof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2019 -

Heritage Toyota responded

Thank you for your detailed review! It's wonderful that Rob made sure you had such a nice experience. We appreciate you posting. #robploof Nora Krom Customer Relations Specialist Heritage Automotive Group

May 30, 2019

Service review 5/28/19 Particularly friendly efficient service on this visit- done quickly. Appreciate the state inspection done as well. Excellent vehicles backed up by exc More

by doublexvt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Smith
Jun 03, 2019 -

Heritage Toyota responded

Glad to learn you had such an excellent experience with our service team! Thank you for posting. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 29, 2019

Amazing Customer Service I went in to purchase a used Toyota Tacoma and had the opportunity to work with Marc Halliday. From our initial email exchanges to the actual purchase More

by maryBeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Halliday
Jun 03, 2019 -

Heritage Toyota responded

MaryBeth, Thank you for your kind words about Marc! It's wonderful that he was so helpful. Enjoy your new Tacoma! #DocHolidaysellscars Nora Krom Customer Relations Specialist Heritage Automotive Group

May 28, 2019

My first new car I purchased my first car from Heritage Toyota, my whole experience was amazing, they got me exactly what I wanted, I couldn’t be happier! More

by Jenjoe33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Pasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Lawrence
Jun 03, 2019 -

Heritage Toyota responded

Thank you for posting! It's very nice to learn that your experience was fantastic. Congrats on your first new car! #clientlifetimevalue Nora Krom Customer Relations Specialist Heritage Automotive Group

May 26, 2019

very happy with my purchase I was very happy with the overall experience at Heritage, the sales reps were very friendly, they also through in some extra incentives for being acti More

by dkh32688
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2019 -

Heritage Toyota responded

That's fantastic to learn! It's very nice to learn that you've received such excellent service from both our sales and service departments. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 26, 2019

Excellent service! Made car buying easy! Chucky did a fantastic job helping us find the perfect car to fit our family! He went above and beyond to make the process easy and efficient. Having More

by JaymiJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Heingartner
Jun 03, 2019 -

Heritage Toyota responded

Jaymi, We appreciate your recommendation of Chuck and Heritage Toyota! It's wonderful that Chuck took the time to make sure you found the car that is right for your family. Thank you for your business! #chuckyfromstowe Nora Krom Customer Relations Specialist Heritage Automotive Group

May 26, 2019

Outstanding service! Courteous and efficient - had me out in the time promised! 👍 The waiting room was clean as were the rest room. We have never been disappointed wit More

by Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate Castonguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Smith
Jun 03, 2019 -

Heritage Toyota responded

Thomas, Thank you for posting! It's fantastic that your visit to our service department went so well. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

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