Heritage Toyota

Sorry for this delay and it being submitted so late, but we were dealing with illness in the family. Just wanted your dealership to know it was a pleasure to deal with, helped us find the vehicle right for we were dealing with illness in the family. Just wanted your dealership to know it was a pleasure to deal with, helped us find the vehicle right for us. Everyone was pleasant, knowledgeable, helpful and courteous. The issue that we have is that we waited quite a long time in-between sitting with Adam, going over the car and details and the signing of the papers to complete the sale. We’re not quite sure of the exact time we waited, but being Seniors, we were a little bit tired and hungry. Everything else went fine, but do believe the signing process could have been done a little more efficiently to avoid a long waiting period. Don’t get us wrong, we have and always have liked Heritage Toyota to work with and purchase our previous vehicles and also the purchase of our 2018 RAV 4 in October. We were especially pleased with Adam Safford, he did a tremendous job of finding the right vehicle to fit our needs. He absolutely was so knowledgeable about our RAV 4, and took the time to explain just about everything about the car and took the time to explain different options and answer our questions, even if they were repetitive, he did so with great patience. He even went the extra-mile to bring the car to our house so that I could see it and get to drive it. He let me drive it quite a bit around where we live, and was again, very patient. Then he assured me that it would fit in our smaller-size garage, by driving it in. He also took an ample amount of time explaining the options that accompany this car and then again at Heritage Toyota after we signed the necessary papers and assured us that we could call him anytime if we still had any questions. He also called us home to check on how we were doing and how we liked our new vehicle. He was a great salesman and was able to offer us a lot of information concerning our RAV 4. We would, indeed deal with Heritage Toyota again if needed to in the future, as we consider them a reputable dealership and would also request Adam Safford to help us to find the right vehicle, if needed again. With sincere thanks, Clement & Sharon Martel, Essex Center VT, More

Frankie was the best. He made our car buying experience a pleasure. Pleasant, helpful, responsive and personable, he answered our questions and provided useful insight in He made our car buying experience a pleasure. Pleasant, helpful, responsive and personable, he answered our questions and provided useful insight into the options available to us. We're looking forward to good years ahead with our new RAV4. Thanks Frankie! More

Great guy. Very friendly and easy to work with. I would recommend him to everyone. He followed up on a minor app setup issue that we had and made sure we got it Very friendly and easy to work with. I would recommend him to everyone. He followed up on a minor app setup issue that we had and made sure we got it done. More

I enjoyed working with Lindsey, her energy and helpfulness was appreciated. I wasn't looking to trade, my Tacoma was only 2 years old. But talking with Lindsey and getting the option I wanted an helpfulness was appreciated. I wasn't looking to trade, my Tacoma was only 2 years old. But talking with Lindsey and getting the option I wanted and the color, red, they found. I was happy to step up to the 2024 Tacoma. Thanks Lindsey for all you help. More

Frankie was great. He was pleasant, motivated but not pushy. Fun and knowledgeable to work with! He was pleasant, motivated but not pushy. Fun and knowledgeable to work with! More

I had a very good experience buying a car from Heritage Toyota and would highly recommend this dealership. I particularly enjoyed working with Frankie and appreciated his support through the process! Toyota and would highly recommend this dealership. I particularly enjoyed working with Frankie and appreciated his support through the process! More

Mr. Seth Giffin is a no-pressure, polite —yet very professional sales manager at Heritage Toyota. It was pleasant to work with him. He explained the steps of trading-in and buying a car very well, and professional sales manager at Heritage Toyota. It was pleasant to work with him. He explained the steps of trading-in and buying a car very well, and without hassle. He also offered to help and answer questions after the deal was done. Very nice! More

The team at Heritage made buying my Certified Pre-Owned Toyota a great experience! Lindsey is knowledgeable, personable and overall just a pleasure to work with. She listened to my requirements and patient Toyota a great experience! Lindsey is knowledgeable, personable and overall just a pleasure to work with. She listened to my requirements and patiently worked with me to find the perfect car for my budget. She knew the ins and outs of the vehicle and was very helpful throughout the process. As a busy parent without a lot of time to spend car shopping, I really appreciated Lindsey for her expertise, promptness, and clear communication. She even took the time to answer questions from my curious 10-year-old. My family and I felt welcome and valued at Heritage - 10/10 - would recommend working with Lindsey for your next purchase or lease! Thanks to the great team at Heritage we are customers for life - you really can't beat the service. More

Seemed like a well organized business. Very friendly staff, was always greeted upon entering and helped me get to where I needed to be. Very friendly staff, was always greeted upon entering and helped me get to where I needed to be. More

It was very easy and transparent to get my very first car. Adam was absolutely amazing. car. Adam was absolutely amazing. More