Heritage Toyota Owings Mills

Very helpful, worked very hard to help me find the best car for me. Very friendly, and approachable. Did not hesitate to ask what exactly I was comfortable with when choosing the best car. car for me. Very friendly, and approachable. Did not hesitate to ask what exactly I was comfortable with when choosing the best car. More

A great place to buy a preowned vehicle from. I will definitely recommend this place The staff's were wonderful, friendly and very helpful. I am grateful to Julie and Stephanie for going an extra mil definitely recommend this place The staff's were wonderful, friendly and very helpful. I am grateful to Julie and Stephanie for going an extra mile More

Incredible experience Just a quick note of appreciation for everyone who was involved in the purchase of our new Highlander. The experience was first-rate from start to fi Just a quick note of appreciation for everyone who was involved in the purchase of our new Highlander. The experience was first-rate from start to finish. It was extremely efficient, straight-forward and pleasant. Bravo! More

We purchased a very nice Toyota Highlander from this store and we are very pleased with the professionalism of our salesperson Carlos Subido. He has provided us with great information about our vehicle store and we are very pleased with the professionalism of our salesperson Carlos Subido. He has provided us with great information about our vehicle and took care of us through out the whole negotiation. Very smooth process. We would recommend this store to all our friends since Carlos Subido and the rest of the staff made it a quick and moneys worth buying experience. More

I had an awesome experience! Carlos and his managers were knowledgeable and honest and they treated me like a queen. I will send family and friends to purchase their vehicles. Thanks a million. Dorot were knowledgeable and honest and they treated me like a queen. I will send family and friends to purchase their vehicles. Thanks a million. Dorothy Carby More

A dealership experience that leaves the rest in the dust! I've been either buying or helping friends and family buy cars for quite some time now. Buying a vehicle can be a time consuming and somewhat dauntin I've been either buying or helping friends and family buy cars for quite some time now. Buying a vehicle can be a time consuming and somewhat daunting task from start to finish, so when I start the process I try to equip myself with plenty of knowledge through research, rating reviews and manufacture reliability records. I had been eyeing a new Camry XSE throughout 2019 and made the decision to pursue one as the year comes to an end. Living in northern VA there are no shortage of Toyota dealerships to choose from! However, there was only one Toyota dealership that was a clear leader of the pack and the surprise here is that it wasn't even in Virginia! Being nearly two hours away, Heritage Toyota Owings Mills just north of Baltimore Maryland has a truly exceptional staff that stops at nothing less than delivering unrivaled customer service along with quality Toyota vehicles. Like many buyers these days, my shopping experience starts on my computer. Even though we live in a technology fueled world, it still surprises me that many dealerships refuse to take "Internet buyers" more seriously. Enter Mr. Wehler, Internet Sales Manager for Heritage Toyota. Without any doubt, Mr. Wehler was one of the biggest reasons we set foot into the showroom nearly 2 hours away from where we live. He has mastered the art of successfully engaging and working with the digital car buyer. His professionalism, honesty and most importantly active communication (other dealerships please take note!) is something I rarely see when casting my email campaign to local dealerships. In all honesty, due to the more local dealer's poor communication and lack of willingness to work a rough draft deal via email was a direct result of increasing my search radius which included Heritage Toyota, and the outcome has proved it was well worth the added time (and traffic) to get a deal done with Heritage Toyota. Mr. Wehler was able to field any and all questions we had within minutes most of the time working behind the scenes with the proper support personnel or department. Mr. Subido was our salesmen once we stepped inside the showroom. It was extremely refreshing that we didn't have to go over everything that was mentioned in numerous emails already, it was very evident that Mr. Wehler and Mr. Subido discussed details about our deal and expectations before we even arrived. Mr. Subido was very personable, professional and knew our car inside and out when it came to going over all the details and features on the test drive. I consider myself fluent in IT and evolving tech, but was completely blown away with how Mr. Subido explained everything in a way that led to no additional questions from myself or my wife. Overall, the total dealership experience at Heritage Toyota Owing Mills, which started with one single email inquiry excelled at every facet of the transaction. So, to sum it all up: Great Toyota vehicle pricing with any and all applicable incentives, extremely fair trade-in evaluations/allowance, competitive Toyota financing and to top it all off a dedicated staff that maintains a true customer service first oriented attitude left this out of state buyer beyond impressed. I look forward to dealing with Heritage Toyota Owings Mills in the future and will let those friends and family members know they don't need me to help them anymore, as there is a true one (and only one) stop shop when it comes to buying a Toyota! Thanks! More

My experience at the Toyota Heritage service center and dealership was great. Although it did take a decent amount of time before I could drive my purchased vehicle off your lot. During that time, I was gi dealership was great. Although it did take a decent amount of time before I could drive my purchased vehicle off your lot. During that time, I was given an outstanding attention if I needed anything like refreshments throughout my duration at your location. More

Good Experience to buy a Toyota I dealt with Rob first time three years ago when I leased a Highlander. He was very good and helped me to get a good deal. This year, when lease expir I dealt with Rob first time three years ago when I leased a Highlander. He was very good and helped me to get a good deal. This year, when lease expired he helped me get the car I wanted at a very good price. Worked hard to get all my options presented and helped me make a documented choice. I will probably come back if I need another car. More