Heritage Toyota Owings Mills

The salesperson Arbaz was very professional and helpful and I will let everyone know of my wonderful experience at Heritage and they should be thankful for Arbaz. and I will let everyone know of my wonderful experience at Heritage and they should be thankful for Arbaz. More

At this time Heritage has not found me a RAV4 Prime, however Paige has kept me up to date on progress of securing me a RAV4 Prime. however Paige has kept me up to date on progress of securing me a RAV4 Prime. More

Arbaz provided me with the best support and intel when it came to choosing the right vehicle. He was polite, empathetic, and all around a joy to work with. He loves his job and it’s shows in his work ethic. came to choosing the right vehicle. He was polite, empathetic, and all around a joy to work with. He loves his job and it’s shows in his work ethic. He need a raise! More

I tried to get in touch with Shirley Kucera of Heritage Toyota, 2 times by telephone and 2 times by electronic communication. Nobody will get in touch with me, especially Shirley Kucera, who's supposed to Toyota, 2 times by telephone and 2 times by electronic communication. Nobody will get in touch with me, especially Shirley Kucera, who's supposed to be in charge. Date was 2/7/22. Invoice No.: 7TCS1254892 Advisor: 3359 lied to me, one lie after another. He said that the price of oil change was then same as last year. 2nd lie: 'There's a 15% labor or service tax. He was also mean. I told him the hatchback door doesn't work. They didn't notice that the hatchback door didn't work or they didn't care. He said it would have to be put up on a machine and would cost a lot of money. He was very anxious to get rid of me. And I had to wait almost 2 hours for the oil change. They wanted to do a 4-wheel alignment. They didn't even notice that the tires were bad! And they wanted $756.17 for a 4 wheel alignment. I can get new tires and free 4 wheel alignment for about that price at big brand name car repair place. Also they said I need a brake fluid exchange for $22,642.54. I know this is a typo but it shows they were in a big hurry and just didn't care. They also said they couldn't wash the car because it was too cold. False. I t was in the 40s according to local news. I can't believe a word they say. WHAT ELSE DID THEY FAIL TO TELL ME AND HOW MUCH WAS DISTORTED AND DECEITFUL. The whole experience was a disgrace! I WANT MY $80.02 BACK! I'd love to tell somebody but that's impossible because you can't contact anybody. I wonder who the CEO is? Maybe I should buy a Subaru or some other type of car in future because I would have a better chance to get it serviced! More

I wanted to say that I had a very pleasant experience today with Dayana Gamez. She was courteous, patient and willing to address all of my questions and concerns without hesitation. I would definitely re today with Dayana Gamez. She was courteous, patient and willing to address all of my questions and concerns without hesitation. I would definitely recommend her services should anyone be in need of a new or used vehicle. You will not be disappointed. Neal More

Best Toyota dealer I ever seen in USA. First of all I want to thanks Mr. Brain Park for his help, he did great job with finding this car for me and doing all necessary documentation jobs. First of all I want to thanks Mr. Brain Park for his help, he did great job with finding this car for me and doing all necessary documentation jobs. Everything was completed on time and my family is happy now. If i would plan to purchase my second Toyota i definitely will visit this place. They gave me good deal for this hot car and offered me good trade in price for my old Toyota Highlander. Great job, thanks everyone. More

Jipeng was great to work with; he was able to find us the car we wanted and was extremely knowledgeable and helpful throughout the whole process! We enjoyed working with him and would definitely refer him to car we wanted and was extremely knowledgeable and helpful throughout the whole process! We enjoyed working with him and would definitely refer him to friends! More

Arthur was great to work with throughout the purchase of a new Toyota. He explained the difficulties within the market conditions, and was able to help me select a new vehicle within the description I gave a new Toyota. He explained the difficulties within the market conditions, and was able to help me select a new vehicle within the description I gave him. He was a polite and respectful the whole time and ensured I was comfortable. He has a really relaxed personality and was low pressure. I'd highly recommend Arthur to anyone seeking a new vehicle. My new truck was cleaned and completely fueled up by the time I left finance. It was even pulled inside out of the cold windy weather ready for me to inspect and take delivery. 5 stars ! More

Jipeng was a wonderful salesman. He’s very knowledgeable about the Toyota brand which engendered confidence in the auto we were looking at. Very easy to deal with. We felt he was g He’s very knowledgeable about the Toyota brand which engendered confidence in the auto we were looking at. Very easy to deal with. We felt he was genuinely interested in us and not there just to sell a vehicle. More

The dealership was very helpful in making the buying process easy, and financing easy to navigate. process easy, and financing easy to navigate. More