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Heritage Toyota Owings Mills
Owings Mills, MD
1,125 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,125 reviews
July 23, 2025
Saw an awesome deal on their website, reached out and scheduled a test drive. They sent me the wrong car information to test drive, so I checked in again to see if it was actually available. They said it scheduled a test drive. They sent me the wrong car information to test drive, so I checked in again to see if it was actually available. They said it was available, so I confirmed my time to test drive. I checked in the morning to ensure it was available bc I was driving 2.5 hrs to pick it up, and they said it was. I get there, and I’m assigned to work with William. He informs me that the car has been sold (unsure if it was ever there to begin with). He said he will give me an “unheard of” deal (🙄), so shows me a model that’s not nearly as nice, but he offered it about $6k off. We agreed to a price, so I agreed to test drive it. We get back, and I told him I would purchase it for that price. He brings the paperwork back, and it is $1k more. He said that’s what we agreed on. He finally admits that’s not wha the agreed on, but he says that’s the max discount his boss would do. It’s still a good deal, so I agree to then find out it was for a lease. He said there was no max miles to the lease, as I have a long commute to work. I continuously tell him and his manager that I do not want a lease, but they keep going on. Despite what I was told, there was a 12k mile max, which would make me unable to drive to work within a year without a fine (as he was aware). Then they said I could either do the lease or pay $2k more than the original price. I questioned them on that math, bc the other “original” price given before the discount was much less. They lost an over $31k sale, and no matter what deal they offer me, they will never see a dollar from me. More
by cjaep
Employees Worked With
July 20, 2025
Hassan was absolutely amazing to work with. He was kind, thorough and really made the experience great. He was kind, thorough and really made the experience great. More
by Rachel
July 18, 2025
Will was awesome and very patient. Great preparation and service. Kid-friendly atmosphere as well. Great preparation and service. Kid-friendly atmosphere as well. More
by wdanielbrown
July 04, 2025
Mr Will Butler was so outgoing patient helpful superior customer service. I just want to thank him for all his work and everyone else who assist him in the process thank you thank you so much Mr Will me an customer service. I just want to thank him for all his work and everyone else who assist him in the process thank you thank you so much Mr Will me and my dad greatly appreciate you and your team Love from the Redd Family More
by mspamredd
June 30, 2025
William guided me smoothly through the entire process of purchasing my RAV4 XLE Hybrid. He was friendly, helpful, and made everything easy. purchasing my RAV4 XLE Hybrid. He was friendly, helpful, and made everything easy. More
by rahulboy46
Employees Worked With
June 24, 2025
Excellent service. Met all my expectations of car buying experience. Will recommend to all my friends Met all my expectations of car buying experience. Will recommend to all my friends More
by marvin.mazyck
June 23, 2025
Chano King it the BEST AT WHAT HE DOES! !. From the first moment we met I knew that i was safe in making a purchase. I really didn't bank on leaving with a new car but after working his mag !. From the first moment we met I knew that i was safe in making a purchase. I really didn't bank on leaving with a new car but after working his magic, he and Ms. Stephanie Thornton worked a MIRACLE ! And I drove away with a BRAND NEW 2025 Toyota Cross...I am so blessed to have had them help me with my purchase. I hightly recommend Heritage Toyota Owings Mill...Mr. Chano King is the KING OF DEALS. BRAVO! Nicole Austin Thomas More
by NICOLE AUSTIN-THOMAS
June 23, 2025
Mr King was super helpful in helping me get a car even with my not so good credit under repair… it was an awesome experience with my not so good credit under repair… it was an awesome experience More
by Kenniekool
June 13, 2025
William was great. The paperwork and appraisal processes take too long. I’ve been in the dealership for 2.5 hours for a car I knew I wanted and a trade in that is clean The paperwork and appraisal processes take too long. I’ve been in the dealership for 2.5 hours for a car I knew I wanted and a trade in that is clean. All that said, the folks that work here are super nice and they gave me a great deal! Just work on the paperwork time and it would be 5 stars! More
by ms
Employees Worked With
June 11, 2025
We had a positive experience at Heritage Toyota. Thanks Will for your help with our purchase! Thanks Will for your help with our purchase! More
by andrew
