Heritage Subaru Owings Mills

Great all around. We just moved from San Francisco the day before we bought the car. Bob was very easy to work with. I like that he did not pressure us to make a sale that day. We left and ended up coming day before we bought the car. Bob was very easy to work with. I like that he did not pressure us to make a sale that day. We left and ended up coming back a few hours later. I also found that all the other staff members worked as a nice team. More

I was in the market to buy something new but did not know what type of car I wanted. I originally saw the Subaru Legacy at a dealership closer to my home and the salespeople were very pushy and called and l what type of car I wanted. I originally saw the Subaru Legacy at a dealership closer to my home and the salespeople were very pushy and called and left messages non -stop...even though I told them I was looking at a variety of models and that if I did go with Subaru I would contact them. After investigating a discount program my work offers I was put in contact with the Owings Mill dealership. Bob Fisher contacted me and explained how the discount program worked and offered to show me the model and answer questions. For me buying a new vehicle was a long process because I did not really need one...I just wanted something new. I told Bob up front that I did not want to rush into buying something...I like checking out prices and doing my own analysis. Bob was a great person to work with. He was not pushy, always sent me updates on special financing deals going on and made a point to keep me in the loop if a car came into the inventory with the features I was looking for. After a year long process I finally made the decision to buy. This dealership is not close to my house but I liked working with Bob so much that I wanted to give him my sale. He actually wanted me to be comfortable with my purchase and said so on many occasions. I would highly recommend Bob to my friends if they are in the market for a new car. Karen White was also very helpful during the finance process and explained the programs in detail. More

Narrowed the pool of new cars to 5 car models, including 2 Subarus. My next step, according to Consumer Reports, was to take test drives to decide on a car model. No problem at Heritage Hyundai: I explai 2 Subarus. My next step, according to Consumer Reports, was to take test drives to decide on a car model. No problem at Heritage Hyundai: I explained that I was early in the process, but just wanted to try it out. We were met before we even got to the front door and driving in less than 5 minutes. I plan to go back to the Hyundai salesman to give him a chance to match the best internet price if I decide on a Hyundai. At Heritage Subaru, I signed up a $25 gift card offer, which caused them to call and email me almost daily until I asked to be taken off the list. Initially he would not even let me drive a car because I was early in the process, instead putting me in a parked car that must have been over 100 degrees parked in the hot sun. After about half an hour, I was allowed to drive one. He took down my address and he said that he would mail the $25 gift card. It's been over a month, and I didn't get it. The gift card offer seems to be a scam: "get $25 free with purchase of a $20k car." More

I am currently an Army officer, but also a former regional sales manager for a major chemical company. I can tell you that Bob Fisher is one of the most accomplished salespeople I have encountered i regional sales manager for a major chemical company. I can tell you that Bob Fisher is one of the most accomplished salespeople I have encountered in quite awhile. He has the most natural, easygoing, yet attentive sales approach. He handled every aspect of the sales transaction smoothly, even an unforseen mechanical problem with the car. He has that rare gift of making it feel as though the customer is not dealing with a typical "pressuring" salesperson, but instead someone who is on "their team." in trying to obtain a new vehicle. Classy guy. Also, the service department at the dealership was also top notch and quickly handled both the unforseen mechanical problem and 2 of my service-related requests. Great dealership, great people. Major Chris Gerdes United States Army More

This was the best car buying experience I've ever had. I searched for my vehicle online and requested more info on the car I was interested in. The salesman called within an hour and I test drove it that a searched for my vehicle online and requested more info on the car I was interested in. The salesman called within an hour and I test drove it that afternoon. The salesman was helpful and friendly, and best of all, PRESSURE FREE. I was given a very fair price and a reasonable offer on my trade-in. My payment is right where I wanted it, and I am loving my Subaru! I highly recommend Heritage Subaru and Harvey Pollack! More

I marked down the customer service because of a mix-up with the salespeople. I was talking to Erik Stafford via email and had an appointment with him. Imagine my surprise when I arrived, asked for him by with the salespeople. I was talking to Erik Stafford via email and had an appointment with him. Imagine my surprise when I arrived, asked for him by name, and got a series of confused looks. "Erik? Isn't he on vacation? Let me check around." Sure enough, the salesperson who MADE AN APPOINTMENT WITH ME had never planned on being there. Nice. The other internet sales representative (I don't remember his name) sat down with us, showed us the car, and accompanied me on the test drive but handed us off to Bill Harris so he could keep another appointment. Bravo! This gentlemen, Bill Harris, and Kim White all deserve high marks. Erik Stafford? Not so much. More

From beginning to end the service was impecable. That includes the sales dept., service dept., and the parts department. Our sales rep. Dan was just fabulous. Everyone we dealt with went above and beyo includes the sales dept., service dept., and the parts department. Our sales rep. Dan was just fabulous. Everyone we dealt with went above and beyond to help us. We will definitely go back to Heritage in the future. More

Heritage delivered everything as promised. No surprises (only pleasant surprises). The whole car buying process from sales associate, to sales manager, to business manager was pleasant and I can't say eno (only pleasant surprises). The whole car buying process from sales associate, to sales manager, to business manager was pleasant and I can't say enough good things about how well my wife and I were treated in the showroom. More

When I first started my search for a vehicle I really didn't want to look at the subaru but my husband convinced me and when I arrived at the dealership and was approached by Mr Fisher it was a great exp didn't want to look at the subaru but my husband convinced me and when I arrived at the dealership and was approached by Mr Fisher it was a great experience, he took me for a test drive, explained the features and the safty of the auto and I was right there, have had the call for 5 days and I am absolutly satisfied, Bob thank for such a great experience and will be recommending friends & family. I LOVE MY FORESTER!!! Thanks Bob More

The experience with this dealer was great. There is no hassle and they give you the price and facts up front. No creepy sales people that want to get every penny out of you. This was my first new car ev hassle and they give you the price and facts up front. No creepy sales people that want to get every penny out of you. This was my first new car ever and had a wonderful buying experience. This dealership was recommemended from family and friends that have bought several cars from the Hertiage family. I would recommend both this dealership and Bob Fisher to others. More