Heritage Subaru Owings Mills

Harvey was great. He was friendly and helpful. Sales/finance manager really pushed gap coverage, dent coverage etc... and didn't seem happy when I declined. She added charges at the last minute an Sales/finance manager really pushed gap coverage, dent coverage etc... and didn't seem happy when I declined. She added charges at the last minute and didn't explain what they were. Very unhappy with the last 15 minutes of my transaction. Get a complete deal sheet before you go and don't fly in to get the car as I did. Then you're stuck. More

Great, straight forward sales. Very friendly, fair price from the outset meant no difficult negotiation. Patrick took care of us, got the car ready, spent extra time showing us the intracacies of the car, from the outset meant no difficult negotiation. Patrick took care of us, got the car ready, spent extra time showing us the intracacies of the car, and even after hours made sure we were set to go. More

My experience in dealing with Harvey was very positive. I was able to purchase my car without ever setting foot in the dealership. Harvey was able to answer all my questions through e-mail and phone. He I was able to purchase my car without ever setting foot in the dealership. Harvey was able to answer all my questions through e-mail and phone. He managed to deliver the car I was looking for at a price that could not be beat. Well done. More

I just purchased a certified pre-owned, one owner, 2005 Subaru Outback Impreza Sport, with 29,000 and some miles/clean and well maintained. I have always had Hondas but what changed my mind was this. I we Subaru Outback Impreza Sport, with 29,000 and some miles/clean and well maintained. I have always had Hondas but what changed my mind was this. I went skiing in Vermont in December and our family and friends rented a cabin and the couple the cabin was rented from had some friends and relatives visit/ their cabin was near ours and I could see they had Subaru's. We were deep in the mountains, nothing up their but winding roads and snow duringthat time of the year. I got back to Baltimore and said I really want one of those, so when I go back I can drive up there in a 4WD vehicle. I got on line and started searching. Joel was very friendly and professional. All the sales reps were as well. Joel was even nice enough to have the bumper repainted and it looked brand new. I know I got a great deal and he worked with me regarding the financing and so did Rebecca Day/Business Manager. Thank you both. And I thank Mr. Pollack for responding to my e-mail and the Service Center for doing a great job painting the bumper. Thank you guys Sincerely, L. Lansey More

Initially, Harvey gave me an internet price that beat my neighborhood Subaru dealer who gives free oil changes, free car washes and free fingernail maintenance! Very professional adult-like behavior all neighborhood Subaru dealer who gives free oil changes, free car washes and free fingernail maintenance! Very professional adult-like behavior all the way is what the wife and I received. Not only did we appreciate the no-gimmicks sales approach, but we were grateful for the follow-up at each stage of the transaction. When the vehicle was delivered, Harvey was extremely patient and explained every button on the car, including a lesson on how the navigation package worked. He even programmed my phone number into it so I can answer it from my steering wheel! Really, if I like my Subaru, I'll try to buy another from Harvey Pollack.... Your dealership is very fortunate to have people the caliber of Harvey & Joel! More

After researching several cars online we decided on a 2010 Outback as our first choice. Upon expressing interest in this vehicle, Harvey was quick to get in touch with us (without being pushy). We were 2010 Outback as our first choice. Upon expressing interest in this vehicle, Harvey was quick to get in touch with us (without being pushy). We were able to set up a date/time to come in. Harvey came in much earlier than his originally scheduled time to accommodate us. Overall the sale went smooth as first time buyers we don't have much to compare it to. We were satisfied with the internet price so didn't bother to talk them down at all and were fine with what was given for our significantly old trade in. We were thrilled to leave in a new vehicle. More

Great service, great customer relations and very trustworthy. I love my Outback. I had a unique situation and my salesman as well as the Credit Manager worked with me to get the best deal and the b trustworthy. I love my Outback. I had a unique situation and my salesman as well as the Credit Manager worked with me to get the best deal and the best vehicle. I would do business with this group again and again. I recommended them to my colleague and to my next door neighbor! More

Our experience with Harvey was very pleasant, we found the car online after not being able to find the same car in New England. Harvey met us at the airport and took us to the dealership where we viewed the car online after not being able to find the same car in New England. Harvey met us at the airport and took us to the dealership where we viewed the car and the paperwork was completed. We had done extensive looking and test driving in Vermont and knew what we wanted, would have preferred to buy local, but did not want to wait the extra 1-2 months to get the car we wanted. Our biggest frustration came in the finance process with Karen, we came with a check in hand for the car and were unaware of the maintenance service packages and really felt pressured to buy the service package; we were told it had to be done at the time of the initial sale. We did, but only after we were assured we could get out of the agreement within 60 days if we found it was not as beneficial as we were told. Since coming home and researching we have found postings that say it is good for people leasing, but of course that is not what we did. We had not compared any of those costs so were unprepared for that option. We now have more research to do, which makes what was a simple process complicated and dragged out. We realize that not being from the area put extra pressure on us to make an immediate decision. We feel all of the options that would be presented by the finance office that would potentially increase the purchase price should have been provided to us before we made the decision to buy the car, or at least a description of the purchase process provided beforehand. More

Very quick and easy, not pushy at all, just normal people selling cars not your typical salesmen that give you a bad feeling. I am a younger guy and most dealers refuse to talk to young guys but they came an selling cars not your typical salesmen that give you a bad feeling. I am a younger guy and most dealers refuse to talk to young guys but they came and greated me immediately and treated me the way every person should be treated. More

The experience of buying the car was great. I did notice inconsistancies in prices quoted via email and also the prices quoted on the internet for the available inventory. A brtter quality check should solv inconsistancies in prices quoted via email and also the prices quoted on the internet for the available inventory. A brtter quality check should solve this. More