Heritage Subaru Owings Mills

I had to buy a new car abruptly because mine was totalled in an accident. It was a very disruptive and stressful time for me; managing all the details with insurance companies, etc. I had driven an Impre in an accident. It was a very disruptive and stressful time for me; managing all the details with insurance companies, etc. I had driven an Impreza in the 90's, a Forester after that, and I was driving my husband's Legacy while I decided on a new car. I went back to Subaru for this purchase just to make sure I'd get something I was familiar with and reliable. But what to buy? Pat was patient and extremely knowledgeable about the differences between the used '08 Forester I was considering compared to the new '10 Impreza. He is an encyclopedia! I did eventually select the 2010 Impreza and I have been so happy with it. And the calm, no pressure approach at Heritage was just the thing to put me in a better frame of mind. It brought resolution to this unpleasant car accident situation. One small thing- I originally planned to pay cash so I didn't research financing before I went in. At the last minute, I decided to put down 50% and finance the rest. I do feel I bought more extended warranty than I meant to just becuase I was vulnerable to the sales pitch. I sorta regretted that the next day, but. Oh Well! Whatever. Who knows, maybe I will be glad i did it. It is expensive though. More

Greetings, Harvey was great; he was very patient while Greetings, Harvey was great; he was very patient while I was deciding over the last 4 months about purchasing a new car. The Finance people were gr Greetings, Harvey was great; he was very patient while I was deciding over the last 4 months about purchasing a new car. The Finance people were great also. I was able to complete the entire process (trade-in; test drive; finance; drive off lo with the new car) in about 2.5 hours. Everyone at the dealership was very friendly; I felt un-pressured and comfortable while I was there. This was my second time purchasing a new car at Heritage, and the experience I had the first time is the reason I came back this time. In addition, I had my old car serviced at Heritage for the past 10 years. I will definitely recommend Heritage to family and friends as I have in the past. More

I highly recommend working with Bob Fisher at Heritage Subaru. Bob was low-key, responsive, and no-nonsense. He put together an excellent price on the Subaru Forester we wanted, and then worked steadily w Subaru. Bob was low-key, responsive, and no-nonsense. He put together an excellent price on the Subaru Forester we wanted, and then worked steadily with us to make the deal happen. The biggest surprise was what happened after the deal was concluded. Bob spent about half an hour with me in the Forester, explaining all of the car's features and helping install a few of the extra parts we'd bought. I've never had the experience of a sales associate taking the time to do that before, and it made a strong positive impression. Buying a car, even from a good dealership, is still a time-consuming, paperwork-intensive, tedious, and somewhat stressful process at times. It helps a lot to have a cool professional like Bob to help you through it. Thank you, Bob! More

Mr. Fisher made my purchase experience easy, pleasant and very relaxed. I never felt pressured and he helped me in making an informed choice. He was knowledgeble, tryied to accomodate my needs and did not t very relaxed. I never felt pressured and he helped me in making an informed choice. He was knowledgeble, tryied to accomodate my needs and did not try to sell me what I was nto asking for. Big thumbs up! More

I was worried about going into the dealership, as many times the salesmen are pushy and annoying, but Mr. Penn was not this way. Although I had done my research and was pretty set on the type of car I wan times the salesmen are pushy and annoying, but Mr. Penn was not this way. Although I had done my research and was pretty set on the type of car I wanted, he was helpful with the questions I did have. He worked with my father to lower the price until it was satisfactory, and he made the buying process quicker than usual and painless. Norm did a great job, and he was friendly and complimentary of my father. More

I was worried about going into the dealership, as many times the salesmen are pushy and annoying, but Mr. Penn was not this way. Although I had done my research and was pretty set on the type of car I wan times the salesmen are pushy and annoying, but Mr. Penn was not this way. Although I had done my research and was pretty set on the type of car I wanted, he was helpful with the questions I did have. He worked with my father to lower the price until it was satisfactory, and he made the buying process quicker than usual and painless. Norm did a great job, and he was friendly and complimentary of my father. More

I had spent a few weeks looking for a new car; I had not really considered Subaru but decided to stop in and take a look. I was quickly welcomed by the sales people who made me feel comfortable as my 3 yea really considered Subaru but decided to stop in and take a look. I was quickly welcomed by the sales people who made me feel comfortable as my 3 year old ran from car to car. The staff was friendly and responsive; and most important to me, they understood my time constraints. On the day I decided to purchase, they installed my satellite radio and prepped the car for a same day delivery. I was very happy with the experience and would defiantly consider another car from Heritage in the future. I have also decided to get my mantance from them, based primarily on the quality of service I received in sales. More

I used the internet to locate a dealership that was interested in working with me for my purchase of a Subaru Outback. Bob Fisher contacted me to arrange a convenient time to meet and discuss my requir interested in working with me for my purchase of a Subaru Outback. Bob Fisher contacted me to arrange a convenient time to meet and discuss my requirements. I feel he was willing to work with me without pressuring me and I think I bought the car at a good price. Bob was and still is available to answer any questions I have about the Outback. More

My new 2010 Outback is the 6th Subaru our family has bought from Joel Becker. This is the 2d for me. The first in 1998. One for my wife in 2000. For my 3 children beginning in 1996. He is honest, stra bought from Joel Becker. This is the 2d for me. The first in 1998. One for my wife in 2000. For my 3 children beginning in 1996. He is honest, straight-forward. I am certain that we will be back to buy another one. More

Great experience due to friendliness and help on behalf of the sales person. I enjoyed the flexibility between how much money I was willing to spend and car characteristics. Choice of cars in Legacy line-u of the sales person. I enjoyed the flexibility between how much money I was willing to spend and car characteristics. Choice of cars in Legacy line-up was great. I also enjoyed how fast the service was to complete the transaction. More