Heritage Subaru Owings Mills

Narrowed the pool of new cars to 5 car models, including 2 Subarus. My next step, according to Consumer Reports, was to take test drives to decide on a car model. No problem at Heritage Hyundai: I explai 2 Subarus. My next step, according to Consumer Reports, was to take test drives to decide on a car model. No problem at Heritage Hyundai: I explained that I was early in the process, but just wanted to try it out. We were met before we even got to the front door and driving in less than 5 minutes. I plan to go back to the Hyundai salesman to give him a chance to match the best internet price if I decide on a Hyundai. At Heritage Subaru, I signed up a $25 gift card offer, which caused them to call and email me almost daily until I asked to be taken off the list. Initially he would not even let me drive a car because I was early in the process, instead putting me in a parked car that must have been over 100 degrees parked in the hot sun. After about half an hour, I was allowed to drive one. He took down my address and he said that he would mail the $25 gift card. It's been over a month, and I didn't get it. The gift card offer seems to be a scam: "get $25 free with purchase of a $20k car." More

I am currently an Army officer, but also a former regional sales manager for a major chemical company. I can tell you that Bob Fisher is one of the most accomplished salespeople I have encountered i regional sales manager for a major chemical company. I can tell you that Bob Fisher is one of the most accomplished salespeople I have encountered in quite awhile. He has the most natural, easygoing, yet attentive sales approach. He handled every aspect of the sales transaction smoothly, even an unforseen mechanical problem with the car. He has that rare gift of making it feel as though the customer is not dealing with a typical "pressuring" salesperson, but instead someone who is on "their team." in trying to obtain a new vehicle. Classy guy. Also, the service department at the dealership was also top notch and quickly handled both the unforseen mechanical problem and 2 of my service-related requests. Great dealership, great people. Major Chris Gerdes United States Army More

This was the best car buying experience I've ever had. I searched for my vehicle online and requested more info on the car I was interested in. The salesman called within an hour and I test drove it that a searched for my vehicle online and requested more info on the car I was interested in. The salesman called within an hour and I test drove it that afternoon. The salesman was helpful and friendly, and best of all, PRESSURE FREE. I was given a very fair price and a reasonable offer on my trade-in. My payment is right where I wanted it, and I am loving my Subaru! I highly recommend Heritage Subaru and Harvey Pollack! More

I marked down the customer service because of a mix-up with the salespeople. I was talking to Erik Stafford via email and had an appointment with him. Imagine my surprise when I arrived, asked for him by with the salespeople. I was talking to Erik Stafford via email and had an appointment with him. Imagine my surprise when I arrived, asked for him by name, and got a series of confused looks. "Erik? Isn't he on vacation? Let me check around." Sure enough, the salesperson who MADE AN APPOINTMENT WITH ME had never planned on being there. Nice. The other internet sales representative (I don't remember his name) sat down with us, showed us the car, and accompanied me on the test drive but handed us off to Bill Harris so he could keep another appointment. Bravo! This gentlemen, Bill Harris, and Kim White all deserve high marks. Erik Stafford? Not so much. More

From beginning to end the service was impecable. That includes the sales dept., service dept., and the parts department. Our sales rep. Dan was just fabulous. Everyone we dealt with went above and beyo includes the sales dept., service dept., and the parts department. Our sales rep. Dan was just fabulous. Everyone we dealt with went above and beyond to help us. We will definitely go back to Heritage in the future. More

Heritage delivered everything as promised. No surprises (only pleasant surprises). The whole car buying process from sales associate, to sales manager, to business manager was pleasant and I can't say eno (only pleasant surprises). The whole car buying process from sales associate, to sales manager, to business manager was pleasant and I can't say enough good things about how well my wife and I were treated in the showroom. More

When I first started my search for a vehicle I really didn't want to look at the subaru but my husband convinced me and when I arrived at the dealership and was approached by Mr Fisher it was a great exp didn't want to look at the subaru but my husband convinced me and when I arrived at the dealership and was approached by Mr Fisher it was a great experience, he took me for a test drive, explained the features and the safty of the auto and I was right there, have had the call for 5 days and I am absolutly satisfied, Bob thank for such a great experience and will be recommending friends & family. I LOVE MY FORESTER!!! Thanks Bob More

The experience with this dealer was great. There is no hassle and they give you the price and facts up front. No creepy sales people that want to get every penny out of you. This was my first new car ev hassle and they give you the price and facts up front. No creepy sales people that want to get every penny out of you. This was my first new car ever and had a wonderful buying experience. This dealership was recommemended from family and friends that have bought several cars from the Hertiage family. I would recommend both this dealership and Bob Fisher to others. More

I came to this dealership because I had to make a quick purchase of a new car because my old car's repairs were going to cost more then the car was worth. This was great becasue it gave me the opportuni purchase of a new car because my old car's repairs were going to cost more then the car was worth. This was great becasue it gave me the opportunity to meet and work with THE NORMAN PENN. Throughout my years of purchasing a car I have never come across an Salesman like him. He is an assest to your company and a great man. He was able to provide me with the information that I needed and he did it in a professional and entertaining was that is hard to find these days. I would recommend this dealership basically because of HIM. He is a rare find these days in the fact that he knows what he's doing, is looking out for you, and most importantly loves his job and want to do it. I want to thank Norman Penn for his outstanding work and help in getting me into my new vehicle. Daniel S. Simpson 8930 Church Lane Randallstown, MD 21133 More

My friend recommended Heritage, and I had bought a car 11 years ago. I like purchasing from a dealership that I have a relationship with. I trusted that I received a fair price, and they found and transpor years ago. I like purchasing from a dealership that I have a relationship with. I trusted that I received a fair price, and they found and transported the color car I wanted. Other dealers tried to get me to take a color that I didn't want. More