Heritage Subaru Owings Mills

I am a repeat customer of Heritage Subaru. My recent Forester purchase is yet another pleasant experience with Heritage. Our family now owns 2 Imprezas (2004, 2008) and a 2011 Forester; all purchased f Forester purchase is yet another pleasant experience with Heritage. Our family now owns 2 Imprezas (2004, 2008) and a 2011 Forester; all purchased from Heritage Subaru. I have been pleased with both the sales and service aspects of the dealership. Feel the Love! Mostly via the Internet, I compared several makes and models comparable to the Subaru Forester. As I settled on the Forster X Limited, I began looking for a good price. Late one night I requested an Internet price on a stock Forester via Heritage's website and promptly received an email contact from Eric Stafford. Over the next several days Mr. Stafford showed great customer attention while not being a pushy salesman. I visited the dealership on a Sunday and found that the stock vehicle I was considering had been sold the night before (that was my risk in not having decided earlier to purchase). Mr. Stafford worked with me to locate another stock vehicle nearby which turned out to be an even better fit for me with the options already installed. After solidifying my satisfaction with the Forester through a test drive, I committed to the deal with Eric. Eric confirmed the vehicle availability the next day. I asked for the addition of a towing package and we quickly arrived at a price. I took delivery just a couple of days later; the tow package installed in time for delivery. The completion of paperwork, explanation of vehicle features and other aspects of closing the deal were done very professionally and congenially. I look forward to many more years of pleasant dealings with Heritage and will certainly look to them for future car purchases. My bonus comment: I am an environmental management professional with Constellation Energy and I appreciate the efforts of companies like Subaru which have operations and products consistent with "sustainability" concepts. Subaru does very well balancing the triple bottom line; economic aspects (product price and reliability), environmental aspects (low emissions and high mileage vehicles, zero waste focus in manufacturing), and social aspects (great vehicle safety and convenience features in a beautiful design, customer satisfaction with buying and servicing, partnerships with non-profits including Share the Love event). More

Made the car buying experience one of the most stressless experiences because of his knowledge as well as his easy going demeaner. Some issues did pop up during purchase but everything was handled in a ver experiences because of his knowledge as well as his easy going demeaner. Some issues did pop up during purchase but everything was handled in a very professional manner. I have purchased from this dealership in the past and will do so in the future. More

Heritage is a congenial, friendly dealership. They Heritage is a congenial, friendly dealership. They also have great service and convenient hours. They also offer loaner cars and other extras when Heritage is a congenial, friendly dealership. They also have great service and convenient hours. They also offer loaner cars and other extras when you bring the car in for service. Their business manager even matched the finance charge offered at the credit union. More

The absolute BEST dealership experience to date after owning/purchashing almost 20 cars over past 30 or so years. They hit on all cylinders in terms of the buying process...friendly, honest, and no non owning/purchashing almost 20 cars over past 30 or so years. They hit on all cylinders in terms of the buying process...friendly, honest, and no nonsense--cut to the chase/best numbers...extremely patient, helpful and highly tuned to delivering customer satisfaction at 100+%. Professional handling that glowed with integrity during the entire experience...starting with Norm, our salesperson for the Legacy, and Patrick, our salesperson for the Outback--yes, we bought two vehicles within two weeks--neither of these two resembled the stereotypical salesperson--but rather, real people doing a real good job--their thoughtfulness and ability to connect with the customer in terms of serving needs is sincere...the same professionalism and consideration carried over with Jay and Kim in the finance department--these people seem to really love their work...Kudos to everyone at Heritage...the other dealerships need to take lessons from these guys and gals! More

We looked at several different dealerships and came back to the first one we went which was mile one. Pat was an excellent salesman. He was very friendly, and did not pressure us into buying anything that w to the first one we went which was mile one. Pat was an excellent salesman. He was very friendly, and did not pressure us into buying anything that we weren't ready to buy. He was very knowledgeable in all aspects of Subaru and nothing but helpful from start to finish. We would highly recommend him and this dealership to anyone! Thanks again!! More

Bill Harris an exemplary professional; he served my daughter and I with as courteous salesmanship as I have ever experienced at any car dealership - ten or so in my life. Thorough yet concise answers t daughter and I with as courteous salesmanship as I have ever experienced at any car dealership - ten or so in my life. Thorough yet concise answers to all my questions. Service was timely. Five is not high enough for the service he provided, on a scale of ten, ten plus. A very pleasant experience!!!! Sincere thanks to Bill. I was lucky to find Heritage and especially Bill. Definitely worth the extra miles to get to Heritage. More

Dealing with Harvey was an absolute pleasure. I had already done all of my research on-line and just needed to test drive the car. I already knew what my trade-in was worth (at least to CarMax) and wh already done all of my research on-line and just needed to test drive the car. I already knew what my trade-in was worth (at least to CarMax) and what financing rate I could get from my local credit union. Harvey did not waste any of my time; they couldn't meet the trade-in, but were able to beat the financing rate. We drew up the paperwork, closed the deal, and the entire process went very quickly and smoothly -- the way it should be! More

We stopped in 15 months ago looking at cars, but had a We stopped in 15 months ago looking at cars, but had a few home surprises come up so we were unable to purchase a car at the time. Robert would che We stopped in 15 months ago looking at cars, but had a few home surprises come up so we were unable to purchase a car at the time. Robert would check in on us from time to time seeing how we were doing but was never pushy. When the time was finally right we stopped back in to see Robert and he remembered us and knew what we were looking for. This is the first time either of us have purchased a car, and he made the process very easy and pain free. I would recommend this dealership to anyone looking for new car. More

Last year my husband and I visited the dealership searching for a new Forester. We did not end up buying a car that day, because the timing just wasn't right. Bob was great about following up with searching for a new Forester. We did not end up buying a car that day, because the timing just wasn't right. Bob was great about following up with us every so often, but we never felt pressured or harassed to buy. Last night we finally decided to seal the deal and made our purchase. Bob was so friendly and helpful! Kim in financing was also awesome! This is the first time I have purchased a vehicle on my own, and everyone at Heritage Subaru made my buying experience so enjoyable. I will definitely reccommend this dealership to my friends and family, and I look forward to being a part of the Subaru family!! P.S. I love the option to post your picture on Facebook with your new car! More

Everybody was professional and friendly. Everybody wants to get people in a good car at a good price. Everyone wanted to work quickly so that you don't have to spend all day trying to buy a car. The finan to get people in a good car at a good price. Everyone wanted to work quickly so that you don't have to spend all day trying to buy a car. The financing I received was very competetive. I got a great deal. More