Heritage Subaru Owings Mills

Jim Schrader has always given an honest and accurate estimate and explanation. The repairs have been necessary, reasonably priced, and done right the first time. No come backs. Jim Schrader is loved estimate and explanation. The repairs have been necessary, reasonably priced, and done right the first time. No come backs. Jim Schrader is loved and respected by every customer that I have seen him interact with. The parts department is respectful and they have excellent follow through. You can count on the parts department to have the parts in stock. More

I appreciated the low pressure atmosphere and friendliness of all that I encountered. The test drive was not hurried where I was able to take the car on roads that I chose for a real test. All of friendliness of all that I encountered. The test drive was not hurried where I was able to take the car on roads that I chose for a real test. All of my questions were answered in a straight forward manner ... no nonsense. More

Working with Joel and the team there at Heritage was simple and more than satisfying. We recommend them w/o reservation to any new or used car purchaser. They are all truly a pleasure and they reverse simple and more than satisfying. We recommend them w/o reservation to any new or used car purchaser. They are all truly a pleasure and they reverse any stereotype you may have of car dealers and sales people. Thank you Joel!!! More

Mr. Harris was a thoughful, considerate and knowledgeable salesperson. He readily answered all my questions and guided me through the many decisions I had to make. I would gladly recommend him to anyone look salesperson. He readily answered all my questions and guided me through the many decisions I had to make. I would gladly recommend him to anyone looking to purchase a car. My car arrived when promised and it looks WONDERFUL!!! I shopped around at other dealerships but was given the best price from Mile One and that ALWAYS determines where I purchase my car from. The side moldings I wanted on my 2011 Outback are not yet available so that was a disappointment, but not the fault of the dealership. I saw the moldings on the Subaru site which said they'd be available late fall, but I guess the end of Oct. wasn't late fall enough. More

Harvey and Patrick were very friendly and helpful. I had in the past purchased a car from this dealership and was very impressed with the entire delership from salespersons to the service department. I am in the past purchased a car from this dealership and was very impressed with the entire delership from salespersons to the service department. I am looking forward to have my car serviced at this dealership. More

I chose this dealership because I had been looking for a new car for about 3-4 months and this dealership "kept me in the loop" eventhough it took me quite sometime to get to the point of actually buying. A new car for about 3-4 months and this dealership "kept me in the loop" eventhough it took me quite sometime to get to the point of actually buying. Although I had asked Harvey to take me off the email list, he simply sent me the sale announcements. No high pressure, no multiple emails, just enough to let me know that sales and interest rates were remaining low. I really appreciated this and after much searching on the Internet with various dealerships and different brands of cars, MileOne won out. I had also dealth with MileOne having service in BelAir on my Saturn. However, so far, I have to say that I like the service, the courtesy, and the consideration that I have experience with MileOne in Ownings Mills. Although I had a little difficulty with my car only 3 days after I purchased it, the service department got me in and fixed it without much fuss and bother. I was even offered a loaner if it came to that, which it did not. I am very satisfied at this point. More

I had a great experience with the dealership and the sales consultant. I was offered a reasonable trade in value for my vehicle as well as great financing on my new vehicle. I would gladly recommend f sales consultant. I was offered a reasonable trade in value for my vehicle as well as great financing on my new vehicle. I would gladly recommend friends and family to this dealership and especially the sales consultant. More

Great experience. Bob was very nice and helpful and made the experience fairly painless even though I was in a hurry. I would definitely recommend this dealership. Everyone seemed friendly and didn't need the experience fairly painless even though I was in a hurry. I would definitely recommend this dealership. Everyone seemed friendly and didn't need to jump through a lot of hoops. In the end, I'm very happy with my purchase. More

Very friendly people and no pressure sales from the dealership. Second car purchased from Mile One and would do business with them again. Provided a fair price without having to haggle or check with th dealership. Second car purchased from Mile One and would do business with them again. Provided a fair price without having to haggle or check with the manager. Purchased a car through the E-sales department. More

My wife and I went out on Memorial Day just to look at cars to get an idea of what we might want in the future, as my car was on its last leg. We had heard only good things about the Subaru car line and cars to get an idea of what we might want in the future, as my car was on its last leg. We had heard only good things about the Subaru car line and were interested in the outback b/c the wife wanted a wagon, and I wanted a cool car. In comes my salesman NORM!!! Was a great guy to deal with. We walked on the lot at 4:30 not knowing they were trying to wrap things up around 5:00 for the holiday. Didnt matter to NORM. We went on one hell of a test drive. Never thought I would be doing high speed donuts ever with the wife in the car. But NORM said it was okay and showed me how to do them first. Needless to say we purchased the vehicle (Not the one we test drove). We recieved a fair price for the car as well for my trade that I brought in. We wrapped up the deal around 8:30. Not at anytime thru the process did anyone make mention or seem annoyed that we kept them wayyyyy past closing on a Holiday. Good experience, Love the car. Hope to not have to buy anything in the near future but definetly would go back to Heritage. Definetly would see NORM!!!!!! More