Heritage Subaru Owings Mills

Patrick was an excellent salesman. I felt comfortable with him the first time I met him. He explained The different Subaru Outback models and went over all the features. I had never been to a Subaru de with him the first time I met him. He explained The different Subaru Outback models and went over all the features. I had never been to a Subaru dealership before and I was pleasantly surprised. There was no pressure sales and everyone in the dealership was very professional. Jay helped close the deal and was great. They had the exact car I wanted and I purchased the car the same day the Ravens lost to the Steelers (bummer). I have driven the car a few times and it handles great. Can't wait to take it out in the snow. More

Standard Subie 7500 mile service. Done right, the first time, on time. Reasonably priced for the work that was done. The Heritage loyalty plan creates an opportunity for every 5th oil change free - which time, on time. Reasonably priced for the work that was done. The Heritage loyalty plan creates an opportunity for every 5th oil change free - which gets it down to $ 20 - which is a GREAT price ! More

It was easy to buy a car at Mile One Heritage Subaru. I would recommend this dealership to anyone. Everyone that I met at Mile One was friendly and helpful and they have the patience to work with you thr would recommend this dealership to anyone. Everyone that I met at Mile One was friendly and helpful and they have the patience to work with you through the buying process. Joel Becker was my sales person. He was very knowledgeable about the Impreza that I was buying and able to answer all my questions in a timely manner. On the day of the purchase the paper was handled quickly and correctly, without any surprises. I appreciate that Mr. Becker made the effort to aquaint me with the features of the car before I drove it off the lot; also that the Service Department gives free sessions on how to take care of your car. More

This has been the very best car purchase experience I have ever had. I thank to Mr. Fischer and Ms. Kane for a tremendous experience. I was particularly impressed by: -responsiveness to all of my quest have ever had. I thank to Mr. Fischer and Ms. Kane for a tremendous experience. I was particularly impressed by: -responsiveness to all of my questions -attention to all of my needs for this car -an excellent financing package and result -the clear explanation of service and maintenance packages -the getting acquainted presentation for my new car More

We began selecting our vehicle type over one year ago and took a test drive at Heritage Volkswagen/Subaru. Patrick Carney was our salesman who provided good information with no pressure to buy. Because Patr took a test drive at Heritage Volkswagen/Subaru. Patrick Carney was our salesman who provided good information with no pressure to buy. Because Patrick was personable and patient we returned, not only to Heritage Subaru, but chose Patrick as our salesman. More

I am a repeat customer of Heritage Subaru. My recent Forester purchase is yet another pleasant experience with Heritage. Our family now owns 2 Imprezas (2004, 2008) and a 2011 Forester; all purchased f Forester purchase is yet another pleasant experience with Heritage. Our family now owns 2 Imprezas (2004, 2008) and a 2011 Forester; all purchased from Heritage Subaru. I have been pleased with both the sales and service aspects of the dealership. Feel the Love! Mostly via the Internet, I compared several makes and models comparable to the Subaru Forester. As I settled on the Forster X Limited, I began looking for a good price. Late one night I requested an Internet price on a stock Forester via Heritage's website and promptly received an email contact from Eric Stafford. Over the next several days Mr. Stafford showed great customer attention while not being a pushy salesman. I visited the dealership on a Sunday and found that the stock vehicle I was considering had been sold the night before (that was my risk in not having decided earlier to purchase). Mr. Stafford worked with me to locate another stock vehicle nearby which turned out to be an even better fit for me with the options already installed. After solidifying my satisfaction with the Forester through a test drive, I committed to the deal with Eric. Eric confirmed the vehicle availability the next day. I asked for the addition of a towing package and we quickly arrived at a price. I took delivery just a couple of days later; the tow package installed in time for delivery. The completion of paperwork, explanation of vehicle features and other aspects of closing the deal were done very professionally and congenially. I look forward to many more years of pleasant dealings with Heritage and will certainly look to them for future car purchases. My bonus comment: I am an environmental management professional with Constellation Energy and I appreciate the efforts of companies like Subaru which have operations and products consistent with "sustainability" concepts. Subaru does very well balancing the triple bottom line; economic aspects (product price and reliability), environmental aspects (low emissions and high mileage vehicles, zero waste focus in manufacturing), and social aspects (great vehicle safety and convenience features in a beautiful design, customer satisfaction with buying and servicing, partnerships with non-profits including Share the Love event). More

Made the car buying experience one of the most stressless experiences because of his knowledge as well as his easy going demeaner. Some issues did pop up during purchase but everything was handled in a ver experiences because of his knowledge as well as his easy going demeaner. Some issues did pop up during purchase but everything was handled in a very professional manner. I have purchased from this dealership in the past and will do so in the future. More

Heritage is a congenial, friendly dealership. They Heritage is a congenial, friendly dealership. They also have great service and convenient hours. They also offer loaner cars and other extras when Heritage is a congenial, friendly dealership. They also have great service and convenient hours. They also offer loaner cars and other extras when you bring the car in for service. Their business manager even matched the finance charge offered at the credit union. More

The absolute BEST dealership experience to date after owning/purchashing almost 20 cars over past 30 or so years. They hit on all cylinders in terms of the buying process...friendly, honest, and no non owning/purchashing almost 20 cars over past 30 or so years. They hit on all cylinders in terms of the buying process...friendly, honest, and no nonsense--cut to the chase/best numbers...extremely patient, helpful and highly tuned to delivering customer satisfaction at 100+%. Professional handling that glowed with integrity during the entire experience...starting with Norm, our salesperson for the Legacy, and Patrick, our salesperson for the Outback--yes, we bought two vehicles within two weeks--neither of these two resembled the stereotypical salesperson--but rather, real people doing a real good job--their thoughtfulness and ability to connect with the customer in terms of serving needs is sincere...the same professionalism and consideration carried over with Jay and Kim in the finance department--these people seem to really love their work...Kudos to everyone at Heritage...the other dealerships need to take lessons from these guys and gals! More

We looked at several different dealerships and came back to the first one we went which was mile one. Pat was an excellent salesman. He was very friendly, and did not pressure us into buying anything that w to the first one we went which was mile one. Pat was an excellent salesman. He was very friendly, and did not pressure us into buying anything that we weren't ready to buy. He was very knowledgeable in all aspects of Subaru and nothing but helpful from start to finish. We would highly recommend him and this dealership to anyone! Thanks again!! More