Heritage Subaru Owings Mills

This was our first time purchasing a new car. For years, we have purchased used cars therefore the importance of having a dealer that we could trust was significant in our six month journey to get to this p we have purchased used cars therefore the importance of having a dealer that we could trust was significant in our six month journey to get to this point. It is important to know that not all Subaru dealerships are created equal!! We had sub-optimal experience with several other dealerships in MD and PA and finally received a recommendation from a friend who works for Subaru in Philadelphia to try Heritage Subaru and to ask specifically for Bob Fisher. We spoke to Bob in June and knew then that when the time came for us to be able to purchase another vehicle we would be sure to use Heritage Subaru. Bob's gentle, sincere and unassuming manner was so refreshing given our other experiences. He truly listened to us and processed with us without us feeling pressured or our concerns insignificant. We are very pleased with our purchase and although we spent more than we anticipated it supports our philosophy, "too poor to buy cheap". We believe we have purchased a quality vehicle with superb safety and durability and look forward to taking care of it into our retirement years:) Thanks again Bob. Heritage Subaru is truly blest to have someone like you as part of their team! With gratitude, Tom & Anne More

This is a great Subaru dealership. They were professional, helpful and gave us a fair value on our trade. We ordered a new car. When it's delivery was delayed the called frequently to update us professional, helpful and gave us a fair value on our trade. We ordered a new car. When it's delivery was delayed the called frequently to update us on it's deliver date. Harvey, our salesman, was friendly and helpful. The finance person clearl explained everything very well. Great experience! More

I would highly recommend this dealership to anyone looking for a new Subaru. Harvey Pollack was a pleasure to deal with and was very forthcoming. I really appreciated the no pressure atmosphere, and H looking for a new Subaru. Harvey Pollack was a pleasure to deal with and was very forthcoming. I really appreciated the no pressure atmosphere, and Harvey made us feel very comfortable with our decision. Kim in Finance was also a joy to work with. She explained everything and processed our transaction very quickly. I can say without hesitation that this was the most relaxing and enjoyable car purchase that I have ever made. The wonderful people at Heritage made that possible. More

I gave this dealer such high marks because of my fantastic overall experience there. From start to finish, they were very patient with me and answered all my questions. I stopped in multiple times b fantastic overall experience there. From start to finish, they were very patient with me and answered all my questions. I stopped in multiple times before purchasing my vehicle and I was greeted happily every time. I had many unique requests and they were able to surpass all my expectations easily and quickly. They sold me a great car at a great price and even went over the car inside and out, front to back, after I had already paid for it. This proved they had my best interests in mind and they focused on safety. I would recommend this dealer to anyone considering buying a new subaru and I would also highly recommend working with Joel and Jay. I will probably be back in a year or less to purchase another vehicle for my wife. More

Jim Schrader has always given an honest and accurate estimate and explanation. The repairs have been necessary, reasonably priced, and done right the first time. No come backs. Jim Schrader is loved estimate and explanation. The repairs have been necessary, reasonably priced, and done right the first time. No come backs. Jim Schrader is loved and respected by every customer that I have seen him interact with. The parts department is respectful and they have excellent follow through. You can count on the parts department to have the parts in stock. More

Working with Joel and the team there at Heritage was simple and more than satisfying. We recommend them w/o reservation to any new or used car purchaser. They are all truly a pleasure and they reverse simple and more than satisfying. We recommend them w/o reservation to any new or used car purchaser. They are all truly a pleasure and they reverse any stereotype you may have of car dealers and sales people. Thank you Joel!!! More

I appreciated the low pressure atmosphere and friendliness of all that I encountered. The test drive was not hurried where I was able to take the car on roads that I chose for a real test. All of friendliness of all that I encountered. The test drive was not hurried where I was able to take the car on roads that I chose for a real test. All of my questions were answered in a straight forward manner ... no nonsense. More

Harvey and Patrick were very friendly and helpful. I had in the past purchased a car from this dealership and was very impressed with the entire delership from salespersons to the service department. I am in the past purchased a car from this dealership and was very impressed with the entire delership from salespersons to the service department. I am looking forward to have my car serviced at this dealership. More

Mr. Harris was a thoughful, considerate and knowledgeable salesperson. He readily answered all my questions and guided me through the many decisions I had to make. I would gladly recommend him to anyone look salesperson. He readily answered all my questions and guided me through the many decisions I had to make. I would gladly recommend him to anyone looking to purchase a car. My car arrived when promised and it looks WONDERFUL!!! I shopped around at other dealerships but was given the best price from Mile One and that ALWAYS determines where I purchase my car from. The side moldings I wanted on my 2011 Outback are not yet available so that was a disappointment, but not the fault of the dealership. I saw the moldings on the Subaru site which said they'd be available late fall, but I guess the end of Oct. wasn't late fall enough. More

I chose this dealership because I had been looking for a new car for about 3-4 months and this dealership "kept me in the loop" eventhough it took me quite sometime to get to the point of actually buying. A new car for about 3-4 months and this dealership "kept me in the loop" eventhough it took me quite sometime to get to the point of actually buying. Although I had asked Harvey to take me off the email list, he simply sent me the sale announcements. No high pressure, no multiple emails, just enough to let me know that sales and interest rates were remaining low. I really appreciated this and after much searching on the Internet with various dealerships and different brands of cars, MileOne won out. I had also dealth with MileOne having service in BelAir on my Saturn. However, so far, I have to say that I like the service, the courtesy, and the consideration that I have experience with MileOne in Ownings Mills. Although I had a little difficulty with my car only 3 days after I purchased it, the service department got me in and fixed it without much fuss and bother. I was even offered a loaner if it came to that, which it did not. I am very satisfied at this point. More