Heritage Subaru Owings Mills

I had a very positive car buying experience. The salesman was knowledgeable and friendly, and I walked away both happy with the car I bought, and with the deal I got. I owned my last Subaru Foreste salesman was knowledgeable and friendly, and I walked away both happy with the car I bought, and with the deal I got. I owned my last Subaru Forester 9+ years, and I expect to own my new Subaru Forester at least that many years or more. More

After a previous vehicle was a write-off in a collision, we chose to purchase a new car instead of browsing through used car inventories and MileOne Heritage Subaru was one of the dealerships on a route we we chose to purchase a new car instead of browsing through used car inventories and MileOne Heritage Subaru was one of the dealerships on a route we travel often and next to the dealership for our second vehicle so we decided to stop by. The sales staff was very pleasant allowing us to take multiple test drives and take multiple look at the Outback. The purchasing experience was pleasant and I did notice a complete lack of pressure which is something I didn't expect from a car dealership. The sales staff were helpful at every step of the purchasing process and even introduced new viewpoints of vehicle selection, as in matter of fact, thanks to recommendations, we bought a car we are extremely happy with. I would definitely recommend them to anyone looking for a new car, extremely friendly staff and pleasant atmosphere. More

I have been buying cars for my personal use for 40 years and I have never had what I would call a truly positive experience until now. The salesman, Dan Fisher was congenial and quite helpful. He helped m and I have never had what I would call a truly positive experience until now. The salesman, Dan Fisher was congenial and quite helpful. He helped me find what I wanted, not just what he had available to sell me. He did not have what I wanted in stock so he called around and found the car I wanted in VA. and had it brought to his dealership. No other dealer I visited offered this option. At the other dealers I was limited to what they had in stock. Heritage Owings Mills Subaru also had the best price of any listed on line and I was satisfied with the final price and the value given for my trade in. More

everyone was very friendly and able to answer questions, offer suggestions and provide information on the car. Provided a thorough explanation of all the gadgets, buttons on the car before we drove off the offer suggestions and provide information on the car. Provided a thorough explanation of all the gadgets, buttons on the car before we drove off the parking lot. There was no wasting of time with going back and forth on price or terms. More

Norm my salesmen was great! The test drive with Norm was very informative and Fun. Everyone was very pleasant and helpful. Usually, I distain having to buy a new car but the experience with Norm and the r very informative and Fun. Everyone was very pleasant and helpful. Usually, I distain having to buy a new car but the experience with Norm and the rest of the team at Heritage Subaru was a great! More

The entire sales staff were very friendly and informative. Our salesperson was very helpful and his demonstration of the car was a major factor in our purchase. The manager and financial team w informative. Our salesperson was very helpful and his demonstration of the car was a major factor in our purchase. The manager and financial team were also great to work with. We would definetely go back to Heritage when purchasing another vehicle. More

The staff was very helpful and friendly. Took the time to explain all details about the auto, the financing and their dealership's commitment to service. The salesman, Harvey Pollack) was not overbearing or explain all details about the auto, the financing and their dealership's commitment to service. The salesman, Harvey Pollack) was not overbearing or pressuring. He took the time to answer any and all questions I had. The Manager (Dave Rohlfing was also friendly and made sure the deal we made was satisfactory. He worked with me to set the price via email and even corrected my email when I transposed numbers that would have been in favor of the dealership. The financier (Kim Kane) wrote the paperwork, which was lot, quickly and efficiently. While being as cordial as can be. Truly a pleasurable experience. More

Heritage was great! I found the car I wanted online, called the dealership and met with Doc the next day. No pressure and friendly people made my car purchase a wonderful experience. Doc was very know called the dealership and met with Doc the next day. No pressure and friendly people made my car purchase a wonderful experience. Doc was very knowledgeable about my car and I felt very comfortable with him. I love my car. More

My wife and I visited several other dealerships in the area before going to Heritage. The other dealerships were not helpful, rude and even disrespectful. One even told me I needed to step up and buy thei area before going to Heritage. The other dealerships were not helpful, rude and even disrespectful. One even told me I needed to step up and buy their car. At that point, my wife and I stepped out. We were even thinking that this type of negative attitude was just a Subaru thing. We were even reconsidering buying a Subaru all together because we did want to deal with dealerships that treated their customers that way. We visited Heritage as a last ditch effort and were pleasantly surprise that it was a completely different story at Heritage. The staff was friendly and took the time to explain to us the benefits of owning a Subaru. Our sales representative, Harvey was pleasant, not pushy and extremely knowledgeable. He gave us a great deal and we purchased our Subaru that night. I can say, so far we are very happy with our decision and love our new SUV. I cannot say enough about how friendly and professional everyone is at the dealership. I would highly recommend them and would suggest you skip all of the dealerships and go to Heritage where you will be treated with respect. More

The sales people were excellent to work with. Every question was answered and there was never any sales pressure. I didn't have to beat me head against the wall during a grueling negotiating process as question was answered and there was never any sales pressure. I didn't have to beat me head against the wall during a grueling negotiating process as the price was made known to me before I even arrived at the showroom through the internet.Jay, the sales manager, went out of his way to ensure that I was happy with the final pricing and purchase arrangments. This was likely my smoothest car purchasing experience ever. Experiences with the service department on my previous vehicle have been very efficient and hastle-free. More