Heritage Subaru Owings Mills

Yes, I worked with Bob Fisher and had a really good experience in purchasing from him. He didn’t give me any run around and I came back a few times to think things through. He never applied any pressur experience in purchasing from him. He didn’t give me any run around and I came back a few times to think things through. He never applied any pressure tactics, and that was very nice. He seemed very honest about a few things regarding their buy process, any other cost associated with the purchase, etc. I had done my research and got a deal that I felt was honest. In the end at closing of the sale I did have a major issue with a finance manager there - he was supposedly “new” and, I actually asked the guy in small talk and he said he just started so he was really new. He tried to charge me 200$ add on for security etching on the windows, which actually were not on the vehicle. At that moment I was sure, the car was brought in from another dealer. At the signing, I complained but it was basically done deal by then, in hindsight you don’t have to accept anything you don’t ask for, but he new I was vulnerable and just wanted to get out of there, this guy had claimed it was on the vehicle already and had to pay. So I was exhausted by then I just dealt with it. But it was going to ruin the experience there at that moment, for just $200 bucks. I then walked out to the car and Bob was out there and I saw them putting the etching on. I told Bob what just happened, I didn’t want it on and guy basically just had lied to me. Guess the finance guy needed to meet a quota on add-ons! BUT here the story turns, Bob honestly looked shocked when I told him the story. He said he help out and that wasn’t right, nor is that how they do business there. The next morning he called said he talked to his boss and got me a full refund on that and again apologized. He said since this "finance" guy is no longer with them. So I think that showed his character - he really did take care of me and my family and knew we were looking to build long term relationships. Your name is of the most value in the end, especially in sales and he knew that... Even with that little mishap I would still go back. Great cars too! More

I was at several dealerships, several Subaru, also Nissan and Lexus. This dealership, and Bob Fisher in particular, were outstanding. In every respect Bob led me through the process with expertise. and Lexus. This dealership, and Bob Fisher in particular, were outstanding. In every respect Bob led me through the process with expertise. More

Bob was very friendly. We never felt pressured and it never felt like a "sales" pitch. Bob was very easy to relate to. He talked to us on a personal level that was honest. If I needed another Subaru, I never felt like a "sales" pitch. Bob was very easy to relate to. He talked to us on a personal level that was honest. If I needed another Subaru, I would love to work with him again. More

I have been researching a new vehicle for the last year on Consumer Reports, Car and Driver, Insurance Institute for Highway Safety, American Express Auto Purchasing Program, etc., comparing driving perfor on Consumer Reports, Car and Driver, Insurance Institute for Highway Safety, American Express Auto Purchasing Program, etc., comparing driving performance, safety features, reliability, relatively low cost maintenance between a Subaru (Forester and Outback) and Volkswagen (Passat Sedan and Jetta Sportswagen). I either visited dealerships in MD or researched them online. Based on Consumer Reports, IIHS and friends and families that purchased Subaru, we decided to invest in a new Outback. We visited Subaru Heritage given its competitive pricing and professional customer response to our online requests. After receiving a competitive quote and referencing it to the pricing reports provided by our credit card company (what consumers on average paid for a new Subaru Outback based on the specific model that we wanted), we decided that Heritage Subaru’s quote was reasonable and competitive. We spent 4-5 hours with Norm Penn who provided a no hassle superior customer service that involved among others test driving the vehicle in Owings Mills including extreme driving in a parking lot to demonstrate the Outback’s Vehicle Dynamic Control and Traction Control System in wet conditions (rain on the day of purchase) and used the paddle shifts in the automatic transmission model along certain stretches of the drive. This demonstrated his knowledge of the vehicle and reassured us that buying a vehicle from Heritage would be the right decision. We also shared stories about our family backgrounds that complemented the buying experience. At the end of the day before we drove off with our new Subaru Outback, I went for a handshake but Norm insisted on a hug and he also shared a hug with my wife. Good man to work with and will likely be back to purchase a second vehicle to replace our 10-year-old Volvo when it breaks down. More

I was shopping for a car for our 21 year old son, Doc and I was shopping for a car for our 21 year old son, Doc and Jay Danick were amazing with both of us. They guided us on what would be the best for our s I was shopping for a car for our 21 year old son, Doc and Jay Danick were amazing with both of us. They guided us on what would be the best for our son. I went to Heritage Subaru Owings Mills 3 days in a row to look and learn about different cars. Doc did not ever seem annoyed and I never felt pressured to purchase any car. They were kind with both myself and my Son. On the last day I was ready to order exactly what we decided was the best car for him. When I told the Doc and Jay they said "I think you will be happy" They had gotten the exact Subaru Impreza he had hoped for in that morning! I was so happy and so was our son!! Doc made sure he went over everything on the car with my son. He showed him how to work the bluetooth with such patience. My husband was at work 3 hours away Jay talked to him over the phone told him what needed. Jay was extremely informative and efficient. In a very short time he drove away in his new car! We appreciate how we were treated as customers and Individuals. I will highly recommend Heritage Subaru to anyone. My son Loves his new car and my Husband and I Love the safety features it has. Thank You Heritage once again for a wonderful car purchasing experience. More

Robert was very pleasant to work with. He is the first person I talked to when I became interested in buying a Subaru. He told me everything I needed to know about them, and we discussed what type of car person I talked to when I became interested in buying a Subaru. He told me everything I needed to know about them, and we discussed what type of car would be perfect for me and why. I also really like that he didn't pressure me in any way one way or another to definitely get a car. He worked with me to figure out if it was best for me before we even discussed me possibly buying one. It felt very personalized and the experience felt very custom to me as an individual. If I showed up spontaneously on a whim, and Robert was busy already with someone, he immediately made efforts to get me set up with someone who could help me with my needs until he was available. Everything from beginning to end went very smoothly, and I LOVE LOVE LOVE my Subaru Impreza :). It's my baby! More

Outstanding dealership. Great service and very professional. Easy to do business with. That is all I have to say although you require me to keep writing. professional. Easy to do business with. That is all I have to say although you require me to keep writing. More

I have been a new car sales and service customer of Heritage Subaru since February 1991. Jay Danick has always always provided the best service to me on a personal and friendly basis when purchasing a Heritage Subaru since February 1991. Jay Danick has always always provided the best service to me on a personal and friendly basis when purchasing a new car, or to discuss and act on any concerns or just say hello and chat when I drop by the dealership for service, etc. On my recent new car purchase, both Jay and Pat Carney, did everything possible to make me feel comfortable, make the deal easy and attractive, answer all my questions, cover all the information, and more. Karen Goodman spent time doing the same with the financing and other optional features. Frank Higgs has been my (our) service mechanic/ technician since February 1991. Frank has provided excellent care of three new and two used Subaru vehicles since 1991. More recently, Bill and Harry have been my Service Advisors and always provide excellent service and advice. I will happily continue to enjoy my association with Jay, Pat Karen, Frank, Bill and Harry well into the future. More

Our sales person kept us informed, he came in on his vacation weekend to deliver our car. It was a great experience for our family. My wife made brownies and home made pepperoni roll to show our appre vacation weekend to deliver our car. It was a great experience for our family. My wife made brownies and home made pepperoni roll to show our appreciation. Well done! More

I did research online and requested several prices. Anthony Pitts sent me the information, and we worked out a deal over the phone. I thought for being a new model, it was a good deal since several oth Anthony Pitts sent me the information, and we worked out a deal over the phone. I thought for being a new model, it was a good deal since several other dealers claimed they were not really giving much discount because they "were selling fast". We went in the same day and drove it home the same say, all within a reasonable amount of time. Overall, I was impressed with the experience and Anthony was VERY friendly, called our insurance company, and even showed us how to work the Blue tooth feature on the car. (I usually dread the negotiating part and was glad that was something we did prior to arriving, so that made the day more enjoyable.) There were no hidden fees and everything was explained prior to the final paperwork. The only thing I didn't really enjoy was the final paperwork where the extra warranty items are pushed. Although, I knew it was coming and figured it was just part of buying a car. I declined the extras... and attitudes then sort of changed for a few minutes, but I guess they have to try to make money where possible. I would buy a car from Anthony again....but now I'm out of money. More