Heritage Subaru Owings Mills

The sales people were excellent to work with. Every question was answered and there was never any sales pressure. I didn't have to beat me head against the wall during a grueling negotiating process as question was answered and there was never any sales pressure. I didn't have to beat me head against the wall during a grueling negotiating process as the price was made known to me before I even arrived at the showroom through the internet.Jay, the sales manager, went out of his way to ensure that I was happy with the final pricing and purchase arrangments. This was likely my smoothest car purchasing experience ever. Experiences with the service department on my previous vehicle have been very efficient and hastle-free. More

I just bought a brand new Subaru Forester. It was a great experience for the whole services. We actually called to negotiate the price through the phone (base on their website's internet price), so everythin experience for the whole services. We actually called to negotiate the price through the phone (base on their website's internet price), so everything went smoothly I recommend If someone want to buy a Subaru visit this place first, you won't need to go to others. More

I recently purchases a 2011 Subaru Legacy Premium from MileOne Heritage Subaru, and it was a fantastic experience. I highly recommend to anyone considering a Subaru in the Maryland area to visit this dea MileOne Heritage Subaru, and it was a fantastic experience. I highly recommend to anyone considering a Subaru in the Maryland area to visit this dealership. Working with Joel and Jay made the whole process positive. Joel made a great first impression, given my wife and I a fantastic test drive that gave us a lot to think about. We went in to see the Legacy, but hadn't been really seriously considering it against the Toyota or the Honda. Joel pointed out so many great benefits of the Legacy, but let me explore a lot too. When I was ready to buy, Joel and Jay worked with me to meet my needs, and I left feeling confident in the vehicle I was getting and the price I was paying. Jay is honest and direct, and I trust him, which is a big deal when you are making a major purchase of a vehicle. Working with their finance department was a snap. The rep was professional, fast and efficient, and made sure it all made sense. From a run down of how to use my new Legacy, to information about the maintenance, the service department, and even taking pictures for me of my new car, Heritage Subaru made me feel like a VIP. I can't encourage you enough to go give them a try. Make sure you ask for Joel. More

It was a pleasure to work with Mr. harris. he was knowledgeable very personable and friendly. What was a tedious experience in the past, went very smoothly. Mr. Harris answered our questions and ass knowledgeable very personable and friendly. What was a tedious experience in the past, went very smoothly. Mr. Harris answered our questions and assured us that if he didn't have exactly what we wanted on the lot, he could find it for us in a timely fashion. Others at the dealership were equally as personable. Although they were very busy on 1/22/11,they checked on us frequently to make sure we were comfortable when we had to wait. I will higly recommend this dealership. They were fantastic! More

Patrick was an excellent salesman. I felt comfortable with him the first time I met him. He explained The different Subaru Outback models and went over all the features. I had never been to a Subaru de with him the first time I met him. He explained The different Subaru Outback models and went over all the features. I had never been to a Subaru dealership before and I was pleasantly surprised. There was no pressure sales and everyone in the dealership was very professional. Jay helped close the deal and was great. They had the exact car I wanted and I purchased the car the same day the Ravens lost to the Steelers (bummer). I have driven the car a few times and it handles great. Can't wait to take it out in the snow. More

Standard Subie 7500 mile service. Done right, the first time, on time. Reasonably priced for the work that was done. The Heritage loyalty plan creates an opportunity for every 5th oil change free - which time, on time. Reasonably priced for the work that was done. The Heritage loyalty plan creates an opportunity for every 5th oil change free - which gets it down to $ 20 - which is a GREAT price ! More

It was easy to buy a car at Mile One Heritage Subaru. I would recommend this dealership to anyone. Everyone that I met at Mile One was friendly and helpful and they have the patience to work with you thr would recommend this dealership to anyone. Everyone that I met at Mile One was friendly and helpful and they have the patience to work with you through the buying process. Joel Becker was my sales person. He was very knowledgeable about the Impreza that I was buying and able to answer all my questions in a timely manner. On the day of the purchase the paper was handled quickly and correctly, without any surprises. I appreciate that Mr. Becker made the effort to aquaint me with the features of the car before I drove it off the lot; also that the Service Department gives free sessions on how to take care of your car. More

This has been the very best car purchase experience I have ever had. I thank to Mr. Fischer and Ms. Kane for a tremendous experience. I was particularly impressed by: -responsiveness to all of my quest have ever had. I thank to Mr. Fischer and Ms. Kane for a tremendous experience. I was particularly impressed by: -responsiveness to all of my questions -attention to all of my needs for this car -an excellent financing package and result -the clear explanation of service and maintenance packages -the getting acquainted presentation for my new car More

I am a repeat customer of Heritage Subaru. My recent Forester purchase is yet another pleasant experience with Heritage. Our family now owns 2 Imprezas (2004, 2008) and a 2011 Forester; all purchased f Forester purchase is yet another pleasant experience with Heritage. Our family now owns 2 Imprezas (2004, 2008) and a 2011 Forester; all purchased from Heritage Subaru. I have been pleased with both the sales and service aspects of the dealership. Feel the Love! Mostly via the Internet, I compared several makes and models comparable to the Subaru Forester. As I settled on the Forster X Limited, I began looking for a good price. Late one night I requested an Internet price on a stock Forester via Heritage's website and promptly received an email contact from Eric Stafford. Over the next several days Mr. Stafford showed great customer attention while not being a pushy salesman. I visited the dealership on a Sunday and found that the stock vehicle I was considering had been sold the night before (that was my risk in not having decided earlier to purchase). Mr. Stafford worked with me to locate another stock vehicle nearby which turned out to be an even better fit for me with the options already installed. After solidifying my satisfaction with the Forester through a test drive, I committed to the deal with Eric. Eric confirmed the vehicle availability the next day. I asked for the addition of a towing package and we quickly arrived at a price. I took delivery just a couple of days later; the tow package installed in time for delivery. The completion of paperwork, explanation of vehicle features and other aspects of closing the deal were done very professionally and congenially. I look forward to many more years of pleasant dealings with Heritage and will certainly look to them for future car purchases. My bonus comment: I am an environmental management professional with Constellation Energy and I appreciate the efforts of companies like Subaru which have operations and products consistent with "sustainability" concepts. Subaru does very well balancing the triple bottom line; economic aspects (product price and reliability), environmental aspects (low emissions and high mileage vehicles, zero waste focus in manufacturing), and social aspects (great vehicle safety and convenience features in a beautiful design, customer satisfaction with buying and servicing, partnerships with non-profits including Share the Love event). More

We began selecting our vehicle type over one year ago and took a test drive at Heritage Volkswagen/Subaru. Patrick Carney was our salesman who provided good information with no pressure to buy. Because Patr took a test drive at Heritage Volkswagen/Subaru. Patrick Carney was our salesman who provided good information with no pressure to buy. Because Patrick was personable and patient we returned, not only to Heritage Subaru, but chose Patrick as our salesman. More