Heritage Subaru Owings Mills

I stopped in to test drive an Outback because I thought I wanted something a little larger than my Subaru Forester. When I arrived at Heritage Imports I was immediately met by Anthony Pitts-who by the way h wanted something a little larger than my Subaru Forester. When I arrived at Heritage Imports I was immediately met by Anthony Pitts-who by the way has GREAT smile! Anthony offered me the opportunity to test drive an Outback and after driving it for a while I decided I would be staying with the Subaru Forester. We then started discussing my trade and how quickly I could get into a 2012 Forester since they have just been released. I committed to buying the car on Monday and yesterday I had the car already! Anthony had it brought it from a dealer out of state. When I arrived to pick up the car Anthony was extremely thorough with explaining everything-even though I've been driving Subarus for 30+ years. He then turned me over to Bill Flower-the business manager who was also very thorough. Anthony heiped me set up my bluetooth connection and went over every detail of the new car with me. He was even patient when I started to cry about giving up my old car-what a sweetie! So-the moral of THIS story is 1. Buy your next car from Heritage Imports because they will be very fair on the price and 2. And this is important-be SURE you ask for Anthony Pitts when you go in-he's the BEST! More

I am a first time subaru care owner. I have stayed with the previous car manufactor for over 20 years & found I do not like their new styling. A friend has a subaru & like it alot. Thus I thougt I would the previous car manufactor for over 20 years & found I do not like their new styling. A friend has a subaru & like it alot. Thus I thougt I would give it a try. Anthony was a wonderful sales person. He answered the endless questions with patience & goof information. I would recommend Anthony & this dealership. More

I had searched all Subaru Dealerships in the greater Baltimore Area for a new 2012 Legacy. I live in Bel Air, MD and there is a Subaru Dealership in Bel Air, MD but I decided to buy from Heritage Subaru Baltimore Area for a new 2012 Legacy. I live in Bel Air, MD and there is a Subaru Dealership in Bel Air, MD but I decided to buy from Heritage Subaru in Owing Mills, MD 40 miles away. The main reason I bought from Heritage is because they had exactly what I wanted in terms of the car I wanted. Second they provide a price over the Internet that Bel Air Subaru couldn't (or wouldn't) match in person over 2 visits. Our salesperson, Harvey, was great and made our purchase an enjoyable experience. Harvey did not have the "you vs. dealership" mentality as many dealerships have. Heritage worked with me on every step of the way; cost, options, finance, and trade in. I am glad I went to Heritage Subaru to buy my new Legacy. I will be recommending Heritage Subaru to everyone I know. More

Anthony was very friendly, honest, and straight up about the car. Not only was he helpful, he also didn't use any of the sleazy sales techniques that I encountered at other dealerships. the car. Not only was he helpful, he also didn't use any of the sleazy sales techniques that I encountered at other dealerships. More

When I first got to the dealership, no one greeted me. I had to approach someone at their desk, and then after that was herded around to find someone to help me with a car purchase. After the test drive and had to approach someone at their desk, and then after that was herded around to find someone to help me with a car purchase. After the test drive and talking about price, we negotiated a deal. When I got the car it looked as if the people at the shop had backed it into something, and then scratched the front bumper when they were trying to repair the window before I'd pick up the car. I probably should have said something but I was too fed up with the whole car-buying experience. After going through all the paperwork, I was finally able to drive it back on the 1/4 tank of gas they left in the car. Unfortunately I had to make the 2 hour drive two more times for even more paper work. After all this I thought things were done, unfortunately for some reason the title and registration hasn't made it through and it's been several weeks. I guess I got what I paid for -- I paid a low price for a car and got low quality as well. More

I have to say that from the moment that I got in contact with the sales man, he has been more than helpful with the sale as well as any questions that I had. The staff was very friendly and the salesman was with the sales man, he has been more than helpful with the sale as well as any questions that I had. The staff was very friendly and the salesman was a great guy to deal with. The car was ready for pickup like he promised and clean as a whistle with all the options it said it would have from the factory. As for price, it was my main reason for buying from this dealership. The local dealer where I live pretty much told me to buzz off when I asked about the price. The guys at Heritage Imports made a fantastic deal which was too good to pass up. They were close by too (2 hours drive) which saved me a couple thousand dollars. I would highly highly recommend anyone to buy from these guys. They might be rushed, but do not worry, they will give you all the time you need. This dealer was Maryland's volume sales leader and I have to say that it's impressive. My salesman was Bob Fisher but I had interactions with the financing guy as well as the Subaru and VW sales managers and I believe the general manager. All very friendly people and great to deal with. More

We have purchased 2 Subarus in 2011 and 2 other Subarus previously and also 2 Volkswagens. Many other vehicles have been purchase at other Heritage outlets over the years. Our experience at Heritage has previously and also 2 Volkswagens. Many other vehicles have been purchase at other Heritage outlets over the years. Our experience at Heritage has always been positive and satisfying. We were treated as if we were the only customers in the showroom. Jay and Doc repeatedly asked us if we had any concerns about the vehicles we were purchasing. Heritage made us feel comfortable and not pressured during our buying experience. They were knowledgeable about all their vehicles and wanted us to be satisfied until the end. Buying a vehicle can be stressful, especially in this day and age where sales people try to pressure you into a sale. This was never the case at Heritage Imports. Once you gain trust in the people you are working with, there is no reason to go anyplace else. More

Great place to buy a car. Great consumer service and very friendly staff. The process did take a little longer than expected. But overall great place to buy a new car. friendly staff. The process did take a little longer than expected. But overall great place to buy a new car. More

I hate buying a new car. John and Harvey made the experiance better then most. I am an analytical, I never decide on the purchase the same day. They understood that and were not pushy as some dealers experiance better then most. I am an analytical, I never decide on the purchase the same day. They understood that and were not pushy as some dealers are. They negotiated fairly, and I think I got a very nice car for a good price. I would give them straight fives but I generally see nothing great about buying a new car. More

Internet sale. The dealer was friendly and there was no pressure to buy a more expensive product. When we asked if a bent wheel rim could be repaired, a new rim was on the car the next day. pressure to buy a more expensive product. When we asked if a bent wheel rim could be repaired, a new rim was on the car the next day. More