Heritage Subaru Owings Mills

Knowlegeble and friendly staff. We were looking for a dark blue outback and this dealer found it for us. We could not ask for better service. If anyone want to have a great buying experience they need to dark blue outback and this dealer found it for us. We could not ask for better service. If anyone want to have a great buying experience they need to go to Hertage Automotive Group. We highly recommend this dealer. More

I purchased my first Subaru Outback and love it. What a great experience from the test drive with Norm to the finacing with Kim. Norm walked me thru all of the features of the vehicle that I purchased and great experience from the test drive with Norm to the finacing with Kim. Norm walked me thru all of the features of the vehicle that I purchased and they gave me a good trade-in value for my car. Kim took the time to explain all of the financing options. More

This was the third Subaru we have purchased since 2003 with Harvey's help. Mr. Pollack is honest and a straight shooter. Before we started buying Subarus I always dreaded going to the dealer to buy an n with Harvey's help. Mr. Pollack is honest and a straight shooter. Before we started buying Subarus I always dreaded going to the dealer to buy an new car because of the games they played. You get none of that with Harvey. He was honest, helpful and could answer any question I had. We knew exactly what we ever getting and what the cost was. I would recommend Harvey and Heritage Subaru to anyone wishing to buy a new car. More

I went to heritage Subaru with a printout of a car I saw online. I had looked at one other subaru at another dealership and wanted to checkout everything before i made my decision. I was met in the lot b online. I had looked at one other subaru at another dealership and wanted to checkout everything before i made my decision. I was met in the lot by Anthony Pitts he was very friendly and professional and immediately showed me the car I had the printout for. Anthony asked if I would like to test drive the car and I did. Anthony explained everything about the car in detail and was very knowledgable. When we arrived back at the dealership Anthony took us to his desk and I told Anthony what my budget was and he presented my offer to the manager. I felt the counter offer was good and I purchased the car. We were then turned over to Kim Kane the Financing Manager, she was very friendly and professional also and made the entire process painless and got me a great Interest rate. I have nothing but great things to say about the dealership and staff and my experience with Heritage Subaru. I will recommend heritage Subaru to all my friends and family. Suzette Piel More

Joel was a great salesman and a pleasure to do business with. He was patient and very thorough during our process of buying a new car. He was very knowledgable and he found the right vehicle for us. He rec with. He was patient and very thorough during our process of buying a new car. He was very knowledgable and he found the right vehicle for us. He recommended the Subaru Outback, because it it was a perfect fit for our needs. We fell in love with it immediately and we're very happy we bought it. I would recommend him to all of our family and friends. More

Took my 2007 Forrester in for routine service. The safety inspection indicated that I needed front brakes - no complaints at 42,500 miles. I asked Harry "how long will it take" - About 90 minutes wa safety inspection indicated that I needed front brakes - no complaints at 42,500 miles. I asked Harry "how long will it take" - About 90 minutes was the answer. 80 minutes later Harry came into the waiting room to let me know that my car was finished. Heritage has a nice waiting room with TV and High Speed Internet - complimentary coffee (which is like dishwater) and sodas. Fortunately there's a Starbucks a block away - an easy walk. More

The salesman was very responsive to my request for a specific model and worked with me to complete the deal. The price was as advertised and the transaction was done quickly and professionally. I would specific model and worked with me to complete the deal. The price was as advertised and the transaction was done quickly and professionally. I would not hesitate to go back, if I needed another car. More

We had been looking for a used SUV for a few weeks and as soon as we got to MileOne in Owings Mills, we were greeted by Stockton Worden, a sales consultant who was more than happy to work with us and to nego soon as we got to MileOne in Owings Mills, we were greeted by Stockton Worden, a sales consultant who was more than happy to work with us and to negotiate with us. After our time with him, we were sent to Gordon James, the business manager for final paperwork and financing and we enjoyed laughs, casual talk, and of course business. I think we all have our guard up when we go to buy a car, but they made it as pressureless as possible. I learned that it is important to research a particular car beforehand because the marked price at the dealership is not always the same price they list on their website. All in all, without wanting to complain about the small stuff, I appreciate their hard work and kindness towards a couple who just wanted a reliable family car for our new baby! More

As a business man, it's easy to separate emotions from intrinsict value. But when you come away with a great deal because of the actions of one sales person, then it makes you appreciate his/her efforts. intrinsict value. But when you come away with a great deal because of the actions of one sales person, then it makes you appreciate his/her efforts. Patrick Carney did an outstanding job in getting that car sold for that dealership. Obviously the manager (Jay) backing his sales person should not go unnoticed either. More

I stopped in Heritage one day just to look at Foresters but they didnt have any in a manual transmission. I also wasnt quite ready to buy. The sales people were very easy going about not pushing me into but they didnt have any in a manual transmission. I also wasnt quite ready to buy. The sales people were very easy going about not pushing me into a sale i wasnt ready for, but took the time to show me everything i wanted to know about Outbacks and Foresters. A week ago i stopped in to see by chance if a 5 speed came in. One happened to have arrived that morning. It was just what i was looking for: Subaru Forester, Premium package, all weather package, light gray interior and of course 5 speed! Silvio (aka Doc) was very accomidating in showing me the vehicle and they even let me test drive it on the lot because i cant drive on the road with the restricted liscense i unforetunetly have. Doc even drove it for me to my work lot. Since purchasing it Doc has followed up as he promised to make sure everything is ok with the vehicle. He found out for me how to turn off the beeping from locking and unlocking the doors. Overall- everyone i worked with or talked to at Heritage Subaru has been very. More