Heritage Subaru Owings Mills

I was shopping for a car for our 21 year old son, Doc and I was shopping for a car for our 21 year old son, Doc and Jay Danick were amazing with both of us. They guided us on what would be the best for our s I was shopping for a car for our 21 year old son, Doc and Jay Danick were amazing with both of us. They guided us on what would be the best for our son. I went to Heritage Subaru Owings Mills 3 days in a row to look and learn about different cars. Doc did not ever seem annoyed and I never felt pressured to purchase any car. They were kind with both myself and my Son. On the last day I was ready to order exactly what we decided was the best car for him. When I told the Doc and Jay they said "I think you will be happy" They had gotten the exact Subaru Impreza he had hoped for in that morning! I was so happy and so was our son!! Doc made sure he went over everything on the car with my son. He showed him how to work the bluetooth with such patience. My husband was at work 3 hours away Jay talked to him over the phone told him what needed. Jay was extremely informative and efficient. In a very short time he drove away in his new car! We appreciate how we were treated as customers and Individuals. I will highly recommend Heritage Subaru to anyone. My son Loves his new car and my Husband and I Love the safety features it has. Thank You Heritage once again for a wonderful car purchasing experience. More

Robert was very pleasant to work with. He is the first person I talked to when I became interested in buying a Subaru. He told me everything I needed to know about them, and we discussed what type of car person I talked to when I became interested in buying a Subaru. He told me everything I needed to know about them, and we discussed what type of car would be perfect for me and why. I also really like that he didn't pressure me in any way one way or another to definitely get a car. He worked with me to figure out if it was best for me before we even discussed me possibly buying one. It felt very personalized and the experience felt very custom to me as an individual. If I showed up spontaneously on a whim, and Robert was busy already with someone, he immediately made efforts to get me set up with someone who could help me with my needs until he was available. Everything from beginning to end went very smoothly, and I LOVE LOVE LOVE my Subaru Impreza :). It's my baby! More

Outstanding dealership. Great service and very professional. Easy to do business with. That is all I have to say although you require me to keep writing. professional. Easy to do business with. That is all I have to say although you require me to keep writing. More

I have been a new car sales and service customer of Heritage Subaru since February 1991. Jay Danick has always always provided the best service to me on a personal and friendly basis when purchasing a Heritage Subaru since February 1991. Jay Danick has always always provided the best service to me on a personal and friendly basis when purchasing a new car, or to discuss and act on any concerns or just say hello and chat when I drop by the dealership for service, etc. On my recent new car purchase, both Jay and Pat Carney, did everything possible to make me feel comfortable, make the deal easy and attractive, answer all my questions, cover all the information, and more. Karen Goodman spent time doing the same with the financing and other optional features. Frank Higgs has been my (our) service mechanic/ technician since February 1991. Frank has provided excellent care of three new and two used Subaru vehicles since 1991. More recently, Bill and Harry have been my Service Advisors and always provide excellent service and advice. I will happily continue to enjoy my association with Jay, Pat Karen, Frank, Bill and Harry well into the future. More

Our sales person kept us informed, he came in on his vacation weekend to deliver our car. It was a great experience for our family. My wife made brownies and home made pepperoni roll to show our appre vacation weekend to deliver our car. It was a great experience for our family. My wife made brownies and home made pepperoni roll to show our appreciation. Well done! More

I did research online and requested several prices. Anthony Pitts sent me the information, and we worked out a deal over the phone. I thought for being a new model, it was a good deal since several oth Anthony Pitts sent me the information, and we worked out a deal over the phone. I thought for being a new model, it was a good deal since several other dealers claimed they were not really giving much discount because they "were selling fast". We went in the same day and drove it home the same say, all within a reasonable amount of time. Overall, I was impressed with the experience and Anthony was VERY friendly, called our insurance company, and even showed us how to work the Blue tooth feature on the car. (I usually dread the negotiating part and was glad that was something we did prior to arriving, so that made the day more enjoyable.) There were no hidden fees and everything was explained prior to the final paperwork. The only thing I didn't really enjoy was the final paperwork where the extra warranty items are pushed. Although, I knew it was coming and figured it was just part of buying a car. I declined the extras... and attitudes then sort of changed for a few minutes, but I guess they have to try to make money where possible. I would buy a car from Anthony again....but now I'm out of money. More

This is my fifth Subaru I have purchased and each one of This is my fifth Subaru I have purchased and each one of them is better than the previous one. I have purchased four out of five at Heritage Subaru This is my fifth Subaru I have purchased and each one of them is better than the previous one. I have purchased four out of five at Heritage Subaru and have always been exceptionally pleased. Jay Danick , sales manager, is great , always cordial and very polite. No high pressure, just excellent prices and info every time. Jay is a pleasure to work with. My salesman this time was Pat Carney and he was extremely helpful to work with. He demonstrated the many features of my new Subaru, and was very patient with my numerous questions. Pat is a great salesman , very helpful and puts you at ease when making this major purchase. Heritage is the way car buying should be, a very positive experience. NO high pressure, just easy helpful discussions about the Subaru products.I would definitely recommend Heritage Subaru Pat, and Jay for anyone in the market for a new Subaru. More

Anthony Pitts customer service was fantastic. It was off the chart. I have never been treated that well from any other car dealer and I bought many cars in my life time. In my opinion, Anthony should recei the chart. I have never been treated that well from any other car dealer and I bought many cars in my life time. In my opinion, Anthony should receive a bonus. More

I feel like something is wrong at this service center. When something terrible happened to my car while it was in their care, I felt as thought I wasn't being treated like a customer with a problem, I fel When something terrible happened to my car while it was in their care, I felt as thought I wasn't being treated like a customer with a problem, I felt like I was being treated as though I WAS the problem. They did fix everything within the month. But the process was drawn out. Certain obvious repairs where missed altogether until I pointed them out. And I had to return to the dealership far too many times because of the overlooked items. More

Both Pat and Harvey were excellent. Very friendly, knowledgeable and professionl. I would definitely work with either of them again. Harvey and the manager went out of their way to get me the car I wa knowledgeable and professionl. I would definitely work with either of them again. Harvey and the manager went out of their way to get me the car I wanted on the day I bought it. More