Heritage Subaru Owings Mills

When I first got to the dealership, no one greeted me. I had to approach someone at their desk, and then after that was herded around to find someone to help me with a car purchase. After the test drive and had to approach someone at their desk, and then after that was herded around to find someone to help me with a car purchase. After the test drive and talking about price, we negotiated a deal. When I got the car it looked as if the people at the shop had backed it into something, and then scratched the front bumper when they were trying to repair the window before I'd pick up the car. I probably should have said something but I was too fed up with the whole car-buying experience. After going through all the paperwork, I was finally able to drive it back on the 1/4 tank of gas they left in the car. Unfortunately I had to make the 2 hour drive two more times for even more paper work. After all this I thought things were done, unfortunately for some reason the title and registration hasn't made it through and it's been several weeks. I guess I got what I paid for -- I paid a low price for a car and got low quality as well. More

I have to say that from the moment that I got in contact with the sales man, he has been more than helpful with the sale as well as any questions that I had. The staff was very friendly and the salesman was with the sales man, he has been more than helpful with the sale as well as any questions that I had. The staff was very friendly and the salesman was a great guy to deal with. The car was ready for pickup like he promised and clean as a whistle with all the options it said it would have from the factory. As for price, it was my main reason for buying from this dealership. The local dealer where I live pretty much told me to buzz off when I asked about the price. The guys at Heritage Imports made a fantastic deal which was too good to pass up. They were close by too (2 hours drive) which saved me a couple thousand dollars. I would highly highly recommend anyone to buy from these guys. They might be rushed, but do not worry, they will give you all the time you need. This dealer was Maryland's volume sales leader and I have to say that it's impressive. My salesman was Bob Fisher but I had interactions with the financing guy as well as the Subaru and VW sales managers and I believe the general manager. All very friendly people and great to deal with. More

We have purchased 2 Subarus in 2011 and 2 other Subarus previously and also 2 Volkswagens. Many other vehicles have been purchase at other Heritage outlets over the years. Our experience at Heritage has previously and also 2 Volkswagens. Many other vehicles have been purchase at other Heritage outlets over the years. Our experience at Heritage has always been positive and satisfying. We were treated as if we were the only customers in the showroom. Jay and Doc repeatedly asked us if we had any concerns about the vehicles we were purchasing. Heritage made us feel comfortable and not pressured during our buying experience. They were knowledgeable about all their vehicles and wanted us to be satisfied until the end. Buying a vehicle can be stressful, especially in this day and age where sales people try to pressure you into a sale. This was never the case at Heritage Imports. Once you gain trust in the people you are working with, there is no reason to go anyplace else. More

Great place to buy a car. Great consumer service and very friendly staff. The process did take a little longer than expected. But overall great place to buy a new car. friendly staff. The process did take a little longer than expected. But overall great place to buy a new car. More

I hate buying a new car. John and Harvey made the experiance better then most. I am an analytical, I never decide on the purchase the same day. They understood that and were not pushy as some dealers experiance better then most. I am an analytical, I never decide on the purchase the same day. They understood that and were not pushy as some dealers are. They negotiated fairly, and I think I got a very nice car for a good price. I would give them straight fives but I generally see nothing great about buying a new car. More

Internet sale. The dealer was friendly and there was no pressure to buy a more expensive product. When we asked if a bent wheel rim could be repaired, a new rim was on the car the next day. pressure to buy a more expensive product. When we asked if a bent wheel rim could be repaired, a new rim was on the car the next day. More

We had a wonderful time at this dealership. We had planned to visit many dealerships over the weekend to find the best car for us, but we ended up finding what we wanted at stop number one! Anthony Pi planned to visit many dealerships over the weekend to find the best car for us, but we ended up finding what we wanted at stop number one! Anthony Pitts was fantastic; he was knowledgeable and real. He did not try to haggle us like many other car salesmen do. He was honest, friendly, and very helpful. I LOVE MY NEW SUBARU!! More

I came into the dealership with my mind pretty much made up on what I wanted and how much I wanted to pay for it. After a test drive and a bit of back and forth, I purchased a car with more features than I up on what I wanted and how much I wanted to pay for it. After a test drive and a bit of back and forth, I purchased a car with more features than I wanted for a better price than expected! Customer service is second-to-none! Anthony was very helpful and knowledgeable and did not push for the sale at all. Karen in the finance department was also great to work with. She really did some research to get me the best loan possible. I will definitely refer people to the dealership if they are looking for a new car. Unfortunately,I will not be in the market for a new car for another 200,000+ miles because Subaru's are built to last for ages if you take care of them! More

We are very pleased with the overall service and working with Greg Friend was a great experience. We are very pleased with the purchase of the Forester. with Greg Friend was a great experience. We are very pleased with the purchase of the Forester. More

Bob Fisher was very helpful. He picked me up on delivery day so that I wasn't left with 2 cars. Bob was very personable and did a great job showing me around the car. day so that I wasn't left with 2 cars. Bob was very personable and did a great job showing me around the car. More