Heritage Subaru Owings Mills

Easiest car buying experience ever This is my 4th car that I have purchased in my 16 years of driving. Catherine was my rep and made it extremely easy to communicate using email and ove This is my 4th car that I have purchased in my 16 years of driving. Catherine was my rep and made it extremely easy to communicate using email and over the phone. Pretty much all my paper work was ready for me when i made it to the dealer. It took a little long in the finance dept, but everything else was super simple and made very clear. Highly suggest working with her if you want the best price and service. More

THE FORESTER IVE BEEN WAITING FOR Everyone knows that the Subaru Forester is HOT right now. My husband and I wanted a silver base Forester and at the time Heritage Subaru did not have Everyone knows that the Subaru Forester is HOT right now. My husband and I wanted a silver base Forester and at the time Heritage Subaru did not have one in stock but had one incoming. We were able to sit down and has out all the pricing and details and leave a deposit. Out sales person, Cat, knew all the ins and outs and was able to pick and secure our future Forester. We really appreciated the constant updates as to the status of the car and when the Forester arrived, she notified us immediately. We were there an hour later and took home our new Forester 2 hours after that. The finance guys are really professional and made the process quite simple for us, even taking home a maintenance plan and extended warranty. I highly recommend this Cat, Greg the manager and the dealership overall. Lovely experience. Our niece is actually headed their way for her own Subaru! More

Excellent Dealer BECAUSE of NORM PENN! I just purchased my Subaru XV Crosstrek last night from Heritage. I worked with Norm Penn whom is most definitely the BEST salesman there! I began wor I just purchased my Subaru XV Crosstrek last night from Heritage. I worked with Norm Penn whom is most definitely the BEST salesman there! I began working with Norm a few months back when I began my very initial search in a vehicle. His personality, knowledge and friendly demeanor established an immediate rapport. He sat with me, discussed options and took me on an amazing test drive where he educated me on all of the car's features and demonstrated its safety and handling by trying to push the car to its limits. I knew when I was ready that I would go back to him and only him. Last night I sealed the deal and my wife and I are ecstatic! I passed three closer Subaru dealerships just to complete the transaction with Norm. He is by far the best in the business! More

mracer Rob Woods is great and knows a lot about Subaru, especially WRX. Rob even has a tattoo of the Subaru boxer engine. That is loyalty to the brand and He Rob Woods is great and knows a lot about Subaru, especially WRX. Rob even has a tattoo of the Subaru boxer engine. That is loyalty to the brand and Heritage. I had to order a Wrx. Greg was able to give me a great price and gave me updates on my order. When the REX came in, Greg emailed me pictures. When I got in to pick up the car car was as ordered and so were the numbers. More

So far, I have only made one visit to this service department. And it was exceptional. They actually took my car in after another dealership messed it up and got her running normally again. They ha department. And it was exceptional. They actually took my car in after another dealership messed it up and got her running normally again. They have qualified employees at every position and their high levels of work were an immense relief after dealing with the other incompetent dealership. I would definitely recommend taking your Subaru there to get serviced! More

Confirmed Hyundai Santa fe owner i need of new car. Melissa was excellent and convinced me to UPGRADE to to an Outback ! had to leave and come back later in the day, during which time she found the car Melissa was excellent and convinced me to UPGRADE to to an Outback ! had to leave and come back later in the day, during which time she found the car i Wanted, spoke to my wife and showed her the car, arranged the whole deal etc. NEVER have I EVER bought a new type of car in one day, and Melissa convinced me to do it. OUTSTANDING. More

I had done some significant research prior to going to the dealer to test drive a Volkswagen CC. In my research I found that Heritage in Owings Mills had received the best customer reviews for their serv the dealer to test drive a Volkswagen CC. In my research I found that Heritage in Owings Mills had received the best customer reviews for their service and sales. Although this dealer was a good 30-40 minute drive from my house, I had no problem making the extra drive for stellar customer service. Sure enough, Heritage of Owings Mills did not disappoint. Since they didn't have the specific model I was looking for, Melissa volunteered to drive to Toms River New Jersey to pick up the car. Bad weather was suppose to roll in the next day which would have altered the delivery of the vehicle, hence the reason Melissa wanted to get the vehicle that night. Well, what was suppose to be a 2 hour drive took Melissa over 4 hours one way. She didn't get back to the dealer until well after midnight and was there the next morning to give me the keys. This is totally unheard of at any other dealership. In fact, I can almost guarantee that any other dealer would simply delay delivery for a couple days due to the weather. I am extremely impressed with the service received at Heritage Volkswagen and wish other dealers exemplified the service!! More

I have been with Heritage for a long time and it's because I love Rick in Service. I always feel he's being honest and makes me feel my best interest is at heart! I had car problems and Rick said ma because I love Rick in Service. I always feel he's being honest and makes me feel my best interest is at heart! I had car problems and Rick said maybe "it was time." My car was 9 yrs old and Rick took care of me and my yellow VW Bug. I was on the lot looking very early in the morning and a nice young lady named Melissa came up introduced herself. I told her I wanted just to walk around and look then I would come find her. She was there and waiting. I loved her. She explained everything which included the car, its features and the process we would be following if I bought. She also called the next day to see if everything was OK. She also knew a great deal about cars. I love the dealership and that is because what I know and like about is the people that work there. I will always look for Rick when I go into service and I will refer Melissa to my friends and I hope she's still there when I buy again. These folks are your best asset!! Good job Heritage!! More

I have purchased two Subarus from this dealership, and had an excellent experience both times. It is well managed, Doc was terrific to work with in sales, and Harry has been wonderful to work with in the had an excellent experience both times. It is well managed, Doc was terrific to work with in sales, and Harry has been wonderful to work with in the service department. I highly recommend this dealership. Everyone is very friendly, and they treat their customers with courtesy and respect. It is a fun experience buying a car here. More