Heritage Subaru Owings Mills

I have been a new car sales and service customer of Heritage Subaru since February 1991. Jay Danick has always always provided the best service to me on a personal and friendly basis when purchasing a Heritage Subaru since February 1991. Jay Danick has always always provided the best service to me on a personal and friendly basis when purchasing a new car, or to discuss and act on any concerns or just say hello and chat when I drop by the dealership for service, etc. On my recent new car purchase, both Jay and Pat Carney, did everything possible to make me feel comfortable, make the deal easy and attractive, answer all my questions, cover all the information, and more. Karen Goodman spent time doing the same with the financing and other optional features. Frank Higgs has been my (our) service mechanic/ technician since February 1991. Frank has provided excellent care of three new and two used Subaru vehicles since 1991. More recently, Bill and Harry have been my Service Advisors and always provide excellent service and advice. I will happily continue to enjoy my association with Jay, Pat Karen, Frank, Bill and Harry well into the future. More

Our sales person kept us informed, he came in on his vacation weekend to deliver our car. It was a great experience for our family. My wife made brownies and home made pepperoni roll to show our appre vacation weekend to deliver our car. It was a great experience for our family. My wife made brownies and home made pepperoni roll to show our appreciation. Well done! More

I did research online and requested several prices. Anthony Pitts sent me the information, and we worked out a deal over the phone. I thought for being a new model, it was a good deal since several oth Anthony Pitts sent me the information, and we worked out a deal over the phone. I thought for being a new model, it was a good deal since several other dealers claimed they were not really giving much discount because they "were selling fast". We went in the same day and drove it home the same say, all within a reasonable amount of time. Overall, I was impressed with the experience and Anthony was VERY friendly, called our insurance company, and even showed us how to work the Blue tooth feature on the car. (I usually dread the negotiating part and was glad that was something we did prior to arriving, so that made the day more enjoyable.) There were no hidden fees and everything was explained prior to the final paperwork. The only thing I didn't really enjoy was the final paperwork where the extra warranty items are pushed. Although, I knew it was coming and figured it was just part of buying a car. I declined the extras... and attitudes then sort of changed for a few minutes, but I guess they have to try to make money where possible. I would buy a car from Anthony again....but now I'm out of money. More

This is my fifth Subaru I have purchased and each one of This is my fifth Subaru I have purchased and each one of them is better than the previous one. I have purchased four out of five at Heritage Subaru This is my fifth Subaru I have purchased and each one of them is better than the previous one. I have purchased four out of five at Heritage Subaru and have always been exceptionally pleased. Jay Danick , sales manager, is great , always cordial and very polite. No high pressure, just excellent prices and info every time. Jay is a pleasure to work with. My salesman this time was Pat Carney and he was extremely helpful to work with. He demonstrated the many features of my new Subaru, and was very patient with my numerous questions. Pat is a great salesman , very helpful and puts you at ease when making this major purchase. Heritage is the way car buying should be, a very positive experience. NO high pressure, just easy helpful discussions about the Subaru products.I would definitely recommend Heritage Subaru Pat, and Jay for anyone in the market for a new Subaru. More

Anthony Pitts customer service was fantastic. It was off the chart. I have never been treated that well from any other car dealer and I bought many cars in my life time. In my opinion, Anthony should recei the chart. I have never been treated that well from any other car dealer and I bought many cars in my life time. In my opinion, Anthony should receive a bonus. More

I feel like something is wrong at this service center. When something terrible happened to my car while it was in their care, I felt as thought I wasn't being treated like a customer with a problem, I fel When something terrible happened to my car while it was in their care, I felt as thought I wasn't being treated like a customer with a problem, I felt like I was being treated as though I WAS the problem. They did fix everything within the month. But the process was drawn out. Certain obvious repairs where missed altogether until I pointed them out. And I had to return to the dealership far too many times because of the overlooked items. More

Both Pat and Harvey were excellent. Very friendly, knowledgeable and professionl. I would definitely work with either of them again. Harvey and the manager went out of their way to get me the car I wa knowledgeable and professionl. I would definitely work with either of them again. Harvey and the manager went out of their way to get me the car I wanted on the day I bought it. More

Nice, patient and friendly introduction to the cars that I was looking for. Plenty of inventory provided me with a wide range of choice. Price is reasonable and payment process is easy. In one sentence, tha I was looking for. Plenty of inventory provided me with a wide range of choice. Price is reasonable and payment process is easy. In one sentence, that's the right place for purchasing Subaru cars. More

This was the second time I bought a new car from this dealer, even thought it is more than an hour drive from my home. They make the process of buying a car much easier than any other dealership I've de dealer, even thought it is more than an hour drive from my home. They make the process of buying a car much easier than any other dealership I've dealt with in the past. Great prices, outstanding service - what else can one ask for? More

Excellent buying experience. The sales team and Harvey in particular were attentive and informative but not excessive. There was plenty of inventory so an informative choice could be made. I would recommend particular were attentive and informative but not excessive. There was plenty of inventory so an informative choice could be made. I would recommend Heritage Subaru. More