Heritage Subaru Owings Mills

Good first oil change I purchased the Subaru Outback 3.6R in five months ago. It has about 1,400 miles. I had to reschedule the first oil change because of the lack of mile I purchased the Subaru Outback 3.6R in five months ago. It has about 1,400 miles. I had to reschedule the first oil change because of the lack of miles. I had no trouble doing so. I brought my vehicle in about 15 minutes before my appointment. I was received immediately by my advisor, Adam Topolski. He provided an estimate time for completion, showed me the waiting area, and explained the complementary beverages. When the service was complete, he took me to the cashier. The oil change was completed about 10 minutes before the estimate. Along with the complementary oil change, I received a detailed description of work performed, and price, and a multi-point inspection "report card". Overall, it was a pleasant experience. As a reference, I own three other cars (none Subarus); two with over 200,000 miles. More

Prepared to be screwed over There is far too much to put into this review so I made a blog post dedicated to it (full of pictures and evidence). This dealership has yet to r There is far too much to put into this review so I made a blog post dedicated to it (full of pictures and evidence). This dealership has yet to reply (or care). http://www.mysubaruexperience.com/ More

Good price and good service. We got a very good price on a brand new subaru forester with eyesight and their service is super good. She did everything for us. We got a very good price on a brand new subaru forester with eyesight and their service is super good. She did everything for us. More

Thank-you! Thanks, Bill for providing a loaner car for me yesterday so that I could keep my apt. in Randallstown when the service on my 2010 Subaru went longer t Thanks, Bill for providing a loaner car for me yesterday so that I could keep my apt. in Randallstown when the service on my 2010 Subaru went longer than anticipated. I was happy not to have to reschedule that part of my day. ?? More

Thank You Thank you so much to my Service writer Adam T. for taking the extra time to make sure I had an excellent experience. The staff at Heritage Subaru is f Thank you so much to my Service writer Adam T. for taking the extra time to make sure I had an excellent experience. The staff at Heritage Subaru is fantastic! More

Re: Inredible Customer Serive! I bought my 2012 Subaru Outback 2.5i, with a Manual 6-Speed, Premium in 2012. I was patient and waited a couple of Months because they do not sell ma I bought my 2012 Subaru Outback 2.5i, with a Manual 6-Speed, Premium in 2012. I was patient and waited a couple of Months because they do not sell many of Manual transmission Outback in the Color I wanted and additional features I ordered. The end result was that and I got a great price for my car and I am extremely happy with my Outback. Fast forward to today and even though I live In Columbia, Maryland I still get my car Services at the Mile One Imports of Owings Mills, Maryland. They simply provide me with the best service and they are always looking out for my best interest. The Staff and Management team at the Heritage Imports in Owings Mills has Unparalleled Customer Service skills. Moreover, the Tech Team in the repair Shop really know and breath Subaru and I have received some valuable advise from them as well. In short, it is such a pleasure to know that my car in good hands whenever I have it serviced at Heritage Imports of Owings Mills, Maryland and this is a Quality Dealership! More

They let me deicde Its been 13 years since I had a new car, I was sad having to trade in my reliable 4wd. I did a ton of research and knew what I wanted and was not look Its been 13 years since I had a new car, I was sad having to trade in my reliable 4wd. I did a ton of research and knew what I wanted and was not looking forward to dealing with pushy sales people! I started the process online and found a few Legacy's that I wanted to test drive. I went to another dealership before Heritage and it took an hour just to test drive a vehicle, they couldn't find one then they found it but couldn't find the keys. Finally I had my test drive but long story short - it wasn't the car I wanted to see, they had to pull it from another dealership and wanted me to give a 500.00 deposit for them to do it. That was not happening. I went to Heritage and the internet manager hooked me up with Pam! WOW she knows every single thing about these cars! Took me on a test drive and was amazing, I kept trying to figure out what i wanted to do and she never pushed just pointed out pros and cons. I went home to think on it, Came back the next morning and the car I liked was sold but she had pulled another that she thought was perfect for me. I ended up seeing a whole other color (Black) which I had to have. She was going to run the credit for me but I already secured my loan with a great interest rate. She went over every detail of the car. She made sure I got through the process and was happy. - SUBARU - I LOVE HER, Don't let her go ever! !! I have even had great follow-up to ensure I am still happy! I received a welcome email from Subaru and I have to say I honestly was never fond of the Subaru style until this legacy, but now I am totally sold on Subaru. What really reinforced my decision was that Subaru is an avid animal supporter for the ASPCA! I never put the commercials together with the cause! Kudos for you Subaru! That alone sells me on you and PAM made the experience even better! More

A new adventure As I had not purchased a new car in over 25 years, the thought of doing so was a bit daunting. However as I dropped in to check out and test drive a As I had not purchased a new car in over 25 years, the thought of doing so was a bit daunting. However as I dropped in to check out and test drive a Subaru, the salesman was lowkey and very friendly. He was very knowledgeable about all parts and features of the cars I was looking out. After listening to my specific situation and getting a gauge on my lifestyle he suggested a different model that might be more suitable. After test driving it, it proved to be a joy and had every feature I had on my written wish list made up 6 months prior and more - it was a hybrid. I really had not expected to bring one home that day but did so and after 1 week, it has been fun to drive and a very easy transition. The whole sales experience (though quite long) was pretty painless, much to my surprise and though I was overwhelmed with all the information on the car he gave me and knew I would not remember, it is to his credit that he knew so much about every feature. I am sure this vehicle will last a long time and I would do it again and recommend this dealship to others. More

Switched to a new 2015 I went in on a specific used car. I ended up leaving with a new 2015! One of the first! My salesperson was able to sit me down and explain to me the I went in on a specific used car. I ended up leaving with a new 2015! One of the first! My salesperson was able to sit me down and explain to me the benefits and negatives of buying either. costs, long term opportunities, histories of the brand were all laid out. She understood my situation perfectly and the whole team was able to bend over backwards to get me where I needed to be in costs and time. A little late to my lunch meeting-but I looked good getting there!! More