Heritage Subaru Owings Mills

So far, I have only made one visit to this service department. And it was exceptional. They actually took my car in after another dealership messed it up and got her running normally again. They ha department. And it was exceptional. They actually took my car in after another dealership messed it up and got her running normally again. They have qualified employees at every position and their high levels of work were an immense relief after dealing with the other incompetent dealership. I would definitely recommend taking your Subaru there to get serviced! More

Confirmed Hyundai Santa fe owner i need of new car. Melissa was excellent and convinced me to UPGRADE to to an Outback ! had to leave and come back later in the day, during which time she found the car Melissa was excellent and convinced me to UPGRADE to to an Outback ! had to leave and come back later in the day, during which time she found the car i Wanted, spoke to my wife and showed her the car, arranged the whole deal etc. NEVER have I EVER bought a new type of car in one day, and Melissa convinced me to do it. OUTSTANDING. More

I had done some significant research prior to going to the dealer to test drive a Volkswagen CC. In my research I found that Heritage in Owings Mills had received the best customer reviews for their serv the dealer to test drive a Volkswagen CC. In my research I found that Heritage in Owings Mills had received the best customer reviews for their service and sales. Although this dealer was a good 30-40 minute drive from my house, I had no problem making the extra drive for stellar customer service. Sure enough, Heritage of Owings Mills did not disappoint. Since they didn't have the specific model I was looking for, Melissa volunteered to drive to Toms River New Jersey to pick up the car. Bad weather was suppose to roll in the next day which would have altered the delivery of the vehicle, hence the reason Melissa wanted to get the vehicle that night. Well, what was suppose to be a 2 hour drive took Melissa over 4 hours one way. She didn't get back to the dealer until well after midnight and was there the next morning to give me the keys. This is totally unheard of at any other dealership. In fact, I can almost guarantee that any other dealer would simply delay delivery for a couple days due to the weather. I am extremely impressed with the service received at Heritage Volkswagen and wish other dealers exemplified the service!! More

I have been with Heritage for a long time and it's because I love Rick in Service. I always feel he's being honest and makes me feel my best interest is at heart! I had car problems and Rick said ma because I love Rick in Service. I always feel he's being honest and makes me feel my best interest is at heart! I had car problems and Rick said maybe "it was time." My car was 9 yrs old and Rick took care of me and my yellow VW Bug. I was on the lot looking very early in the morning and a nice young lady named Melissa came up introduced herself. I told her I wanted just to walk around and look then I would come find her. She was there and waiting. I loved her. She explained everything which included the car, its features and the process we would be following if I bought. She also called the next day to see if everything was OK. She also knew a great deal about cars. I love the dealership and that is because what I know and like about is the people that work there. I will always look for Rick when I go into service and I will refer Melissa to my friends and I hope she's still there when I buy again. These folks are your best asset!! Good job Heritage!! More

I have purchased two Subarus from this dealership, and had an excellent experience both times. It is well managed, Doc was terrific to work with in sales, and Harry has been wonderful to work with in the had an excellent experience both times. It is well managed, Doc was terrific to work with in sales, and Harry has been wonderful to work with in the service department. I highly recommend this dealership. Everyone is very friendly, and they treat their customers with courtesy and respect. It is a fun experience buying a car here. More

I came to Heritage to look at the Forester. Unfortunately, it did not fit my needs. My Salesman, Bob Fisher listened as I explained what I was looking for in a car. He led me to the Outback for Unfortunately, it did not fit my needs. My Salesman, Bob Fisher listened as I explained what I was looking for in a car. He led me to the Outback for a test drive. Bob let me drive the Outback and see for myself that this was the vehicle I was looking for. Knowing that he had put me in the right vehicle, he patiently answered all my questions. What I learned from Bob about Subaru, and what I'm learning first hand, is what an exceptional vehicle it is. The icing on the cake is that they gave me a fair price-at the get go...no haggling, just a fair price. I would recommend Heritage Subaru and Bob Fisher to anyone looking for a good dealership with an exceptional salesman. P.S. He had been recommended to us by our son-in-law who purchased his car from Bob at Heritage. Sincerely, Michael Giuffre More

Heritage Subaru Owings Mills~ I would not recommend this dealership to anyone, From the time I walked in I felt uncomfortable and like I was an inconvenience to them. Very unfriendly staff. The car salesman dealership to anyone, From the time I walked in I felt uncomfortable and like I was an inconvenience to them. Very unfriendly staff. The car salesman was very unknowledgeable with the vehicles. I pretty much showed myself around the lot. I left within 15 minutes of being there ! With my mindset of driving home in a new Subaru that night , I went to "Russell Subaru" where I found the perfect car(not to mention, GREAT pricing) The staff WAS ABSOLUTELY FANTASTIC!!! Very Very friendly staff and Very knowledgeable, They made me their #1 priority. More