Heritage Subaru Owings Mills

Great experience but a little disappointed I just bought the car that I have wanted since I was young. I was so happy to be able to finally have the means of getting it. The car is great and it I just bought the car that I have wanted since I was young. I was so happy to be able to finally have the means of getting it. The car is great and it's exactly what I was expecting performance wise! The sales man was great but what dissappointed me was two things. Under each front fenders there are two decent size paint chips and the metal is showing and looks like it started to rust. Once I told Santos about this he supplied me with some touch up paint for the fenders. But the big thing was the front bumper had a decent size crack on the bottom left. This was not disclosed to me before I bought the vehicle. Now when I showed this to Santos (sales guy) he looked shocked so I'm guessing that he did not know either and was not told by who ever looked over it before it was put on the lot. I just figured that a certified pre owned vehicle, this should have been disclosed before the big purchase. Beside the cracked bumper everything else was ok. More

Thanks for going above and beyond to get me my test drive! Out of all the dealerships I dealt with in a 50 mile radius, this was by far the best. I visited and called numerous dealerships in central MD, and mo Out of all the dealerships I dealt with in a 50 mile radius, this was by far the best. I visited and called numerous dealerships in central MD, and most were dismissive - perhaps due to the snow that was falling. Owings MIlls took me right in and let me test drive their cars. Initially I test drove the Subaru WRX Limited model, which was very nice, but not quite what I was looking for. Santos was able to "read" my mind, as it were - he inferred and discerned from our conversation that I would be a better fit for the WRX STi and went above and beyond to get this manager to approve a test drive. This sports vehicle had summer tires, so I don't know what he did to get me this test drive, but THANK YOU! I don't think I would have had any regrets if I had purchased the WRX Limited, but Santos' ability to understand what someone wants and is best suited for, and his motivation to pressure his boss into allowing a test drive and accept that responsibility - this made the difference between me owning a car I really liked, and a car I loved! Thank you, I would very much recommend this dealer to other patrons! His follow up is also A+. More

Exceeded my expectations I visited Heritage Subaru in Owings Mills about 2 weeks ago because I heard I could get a great deal here and good service. I was greeted by Timothy, I visited Heritage Subaru in Owings Mills about 2 weeks ago because I heard I could get a great deal here and good service. I was greeted by Timothy, and he did not disappoint. He was very helpful and worked with me to get a great deal on my trade-in and an even better deal on an Outback, the only problem was that I had to wait 8-12 weeks for the new car. Surprise, surprise...the car came in 2 weeks!! I am so happy and would recommend this place to all my friends and family. Ask for Timothy! More

Fantastic Experience The Heritage dealership overall was great to work with. It was refreshing after poor experiences at other dealerships. It was busy when we arrived b The Heritage dealership overall was great to work with. It was refreshing after poor experiences at other dealerships. It was busy when we arrived but we were still greeted and offered a drink while we waited for a sales person to be available to help us. We were introduced to Santos after a short waiting period and worked to look at a car I had seen on the website. Santos was friendly and helpful during the process without being overbearing. At no time during the process did he try to sell me anything I did not want or need. He helped me to get exactly what I came in for at a price that was reasonable. Other staff members were friendly while we were waiting for pricing and credit. Before I left the dealership Santos made sure the the registration and insurance were in the car for me and the plates were on the vehicle. This made what is normally an annoying process painless. Overall the experience with Santos was fantastic. The only reason for 4 starts instead of 5 for the dealership was because of the final paperwork process. It was very impersonal and rushed. I had to ask to have the explanation of multiple pages repeated because he was mumbling and he didn't seem to care to tell me what all my options were. It seemed like he just wanted me to sign as fast as possible and get out. More

Incredible salesman service Santos was persistant (in a positive way) and did all he could to negotiate the price to make it attractive to purchase. Due to several snow storms we Santos was persistant (in a positive way) and did all he could to negotiate the price to make it attractive to purchase. Due to several snow storms we were unable to complete the deal for a couple of weeks. Santos was our advoacte in this regard and once again helped consumate the deal when it was good for the dealership and me. More

Awesome experience Everyone we met at the dealership were very accommodating esp.Shawnetta who offered us free lunch since we missed it to finish our transactions...We a Everyone we met at the dealership were very accommodating esp.Shawnetta who offered us free lunch since we missed it to finish our transactions...We are very satisfied with our experience. More

Great Experience Heritage Subaru I recently purchased a pre-owned Kia Sportage from this dealership and it was an overall great experience. Sales person Shawnetta Bennaugh was helpful I recently purchased a pre-owned Kia Sportage from this dealership and it was an overall great experience. Sales person Shawnetta Bennaugh was helpful, friendly, and made car-buying an easy and comfortable experience. No gimmicks, no hassling- like buying a car from a trustworthy friend. She is easy to get in touch with and wants to make sure you are treated right. Highly recommended. More

As painless as car buying can be. Everyone was kind and knowledgeable-- I worked with Jon Waugh. For me, though, the 4 hour wait was a bit torturous-- I'm sure the staff did everything Everyone was kind and knowledgeable-- I worked with Jon Waugh. For me, though, the 4 hour wait was a bit torturous-- I'm sure the staff did everything they could to move it along, and they were very open to negotiating. Car dealerships should come equipped with wet bars. But it was all worth it, I am in love with my new Crosstrek and I would definitely refer friends and family to heritage Subaru. More

Great Experience! I would like to say what great customer service I received at this dealer with salesman Santos Mendez he knew the product he answer all my questions. I would like to say what great customer service I received at this dealer with salesman Santos Mendez he knew the product he answer all my questions. I told him what I was looking for he was right on point on what I would like. Everyone there was very nice and place very clean .. Great salesman would recommended the place and salesman . Great job Santos Mendez . More

Amazing Experience Purchasing a Forester! I had an awesome experience purchasing my Subaru! Joshua L. was my salesman, it was quick and easy. I went in unsure of what I really wanted. Josh had I had an awesome experience purchasing my Subaru! Joshua L. was my salesman, it was quick and easy. I went in unsure of what I really wanted. Josh had me test drive the Forester and I fell in love with it. He was very nice, understanding of my wants and needs and definitely got me into a vehicle that meets my requirements. Not too pushy, but very knowledgable. I was very satisfied with what they gave me for my trade and how quick Greg and Mason had all of the paperwork done. I also got to meet Bill in service and he was very helpful with answering any questions I had. I love my Forester and will continue to do business with Heritage Subaru. I will definitely recommend anyone looking to buy a Subaru to Josh! Thanks again Josh, Greg, Mason and Bill! More