Heritage Subaru Owings Mills

excellent service I am a new customer to your service center- I have been taken care of by Melina every time, and she is in unbelievable. She is courteous and friendly I am a new customer to your service center- I have been taken care of by Melina every time, and she is in unbelievable. She is courteous and friendly and is spot on with her diagnosis of my Legacy every time. She is to be praised and is a wonderful asset to your dealership-Thanks-Larry Schultz More

Excellent customer service Santos was wonderful in working with my budget and taking care of all the little odds and ends. He was easy to talk to and did not make me feel press Santos was wonderful in working with my budget and taking care of all the little odds and ends. He was easy to talk to and did not make me feel pressured or overwhelmed. I would certainly recommend him and heritage when buying a new or used car. More

Excellent Customer Service and Professionalism I have owned many Subaru's and am an enthusiast Subaru owner who knows a lot about them. Santos, however, has clearly dedicated his time to knowing mo I have owned many Subaru's and am an enthusiast Subaru owner who knows a lot about them. Santos, however, has clearly dedicated his time to knowing more than even the most enthusiastic Subaru buyers. When showing us the car that caught our eye, Santos started under the hood where the magic happens explaining the layout and engineering genius that has come to be expected from Subaru. Moving from the automatic rear tailgate to the interior controls and safety features, Santos pointed out the details that even a thorough researcher like myself had missed. No website can show you a Subaru like Santos can. Once the decision was made, Santos led us through the sales process without no hassling, rock bottom pricing, and a straight forward process, which he explained at every step. If you visit Heritage Subaru in Owings Mills, ask for Santos. You won't be disappointed. More

My Subaru Buying Experience I leased my 2016 Forester from Santos at the of June this year and had a great experience working with him. I told him my budget and he was able to wo I leased my 2016 Forester from Santos at the of June this year and had a great experience working with him. I told him my budget and he was able to work out a great deal for me. He was very friendly as well. I will definitely be going back for another lease when this one is up. More

Excellent Service We ran into the unique circumstance of needing to purchase a second our second Forester in less than one year. Catherine Sparling was great to work wi We ran into the unique circumstance of needing to purchase a second our second Forester in less than one year. Catherine Sparling was great to work with our first time around and a sheer joy to work with during our second experience. Our first Subaru was totaled before it's second oil change, and Cat made the entire process of replacing our brand new Forester as painless as possible. She was able to help us replicate our first Forester as much as possible and have everything ready to go as soon as we were ready. More

Excellent service! Santos Mendez provided an excellent customer service! He was very knowledgeable and honest. The car buying experience was very pleasant and did not ta Santos Mendez provided an excellent customer service! He was very knowledgeable and honest. The car buying experience was very pleasant and did not take a lot of my time and energy. My overall experience was excellent! More

Santos was extremely helpful, professional, and honest. Santos was extremely helpful, honest and professional throughout the entire car buying process. He made me believe he was more interested in making su Santos was extremely helpful, honest and professional throughout the entire car buying process. He made me believe he was more interested in making sure I got the car I wanted than just making a sale. He gave me his undivided attention with the purchase and I felt like he was going out of his way to make sure visas a satisfied and valued customer. More

Above and Beyond Service I went in to Heritage to test drive a Forester and Crosstrek after being in an accident. Santos gladly showed and explained all of the safety features I went in to Heritage to test drive a Forester and Crosstrek after being in an accident. Santos gladly showed and explained all of the safety features of both models before our test drive. I also told him of a specific color I was hoping to buy which was not on the lot. Santos not only helped me find a new Forester in the price range that I wanted, but he also made sure I was able to get it in the color I wanted. He was a genuine person and an excellent salesman. If you're looking for someone who is patient, caring, and not pushy- I highly recommend Santos. More

Superb buying experience Our salesman, James Franklin, was extraordinarily helpful and pleasant to work with. He found us exactly the car my daughter was looking for. He and Our salesman, James Franklin, was extraordinarily helpful and pleasant to work with. He found us exactly the car my daughter was looking for. He and his colleague Mason were so great in fact, that my mother and I each went back and each bought a car from him over the following two weeks. Best car buying experience ever! More

Great buying experience Our sales person, Catherine Sparling, was delightful! An enjoyable and easy car buying experience. From looking at the vehicles, test driving and loa Our sales person, Catherine Sparling, was delightful! An enjoyable and easy car buying experience. From looking at the vehicles, test driving and loan application- very easy and nicely done. Thank you! More