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Heritage Subaru Owings Mills
Owings Mills, MD
1,627 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Subaru Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,627 reviews
December 06, 2016
Fun with Outback Jon was extremely helpful, very professional, through, and made buying a car a pleasurable experience. I'd definitely recommend Jon and his delivery s Jon was extremely helpful, very professional, through, and made buying a car a pleasurable experience. I'd definitely recommend Jon and his delivery specialists Oliver and Ariella to anyone looking at Subarus. Even the financing was a seem less experience, 20 minutes of paperwork tops! More
by Myolblu
Employees Worked With
Jon Waugh
December 06, 2016
Service Techs. Cant See Online Reservations? I was told that the technicians can't see the service reservations that are made online. I called yesterday and asked for service for a recall noti I was told that the technicians can't see the service reservations that are made online. I called yesterday and asked for service for a recall notice I'd received. I was told that I wouldn't be able to come until next week, because she wanted to maintain the integrity of the schedule. I checked online later and saw that there was some availability thinking maybe something opened up some time after my call. I stopped by today and was told by the person who's name was on my reservation confirmation that he can't see my reservation and can't see the online reservations that are made. He then told me that my part to fix the recall wasn't available and needed to be ordered, which I wish the lady had told me when I called. I asked when the part would be in and he said I could come by next Tuesday at the earliest. I told him since I was moving, I would just visit a dealership in my new state. He then said I could drop my car off this Friday to have the recall fixed. It was nice that he offered, but I was a little unsure how he was going to fix my car if the part wasn't in until next Tuesday. Location:Heritage Subaru Owings Mills Date of visit for confirmed online reservation: 12/6/16 12pm Service Contact person from confirmation email and in person visit: Bill Middleton More
by jeremy
Employees Worked With
December 03, 2016
Great Job was very helpful with helping me get my car at last minute and was very very helpful. Would definitely recommend this dealership and Jon!! Job was very helpful with helping me get my car at last minute and was very very helpful. Would definitely recommend this dealership and Jon!! More
by Zach123
Employees Worked With
Jon Waugh
December 01, 2016
buying my dream car, 2015 subaru wrx STI The subaru dealship was a great experience. My new buddy John, jumped to help me, even in the pouring down rain. He took me for a testride, and from The subaru dealship was a great experience. My new buddy John, jumped to help me, even in the pouring down rain. He took me for a testride, and from there i was sold...he took great care of me and made sure i had everything i needed...it was a great experience, and i will be back in the future! More
by STIKev
Employees Worked With
Jon Waugh, Jon Waugh
November 26, 2016
New WRX lease Had a great buying experience here at heritage Subaru in owings mills! All staff was very helpful and made the entire process smooth and easy. A speci Had a great buying experience here at heritage Subaru in owings mills! All staff was very helpful and made the entire process smooth and easy. A special thanks to Jim our salesperson who really listened to our needs and concerns and made us feel comfortable and happy with our new purchase! Would 100% recommend this dealer to anyone! More
by Agalien89
Employees Worked With
Jim heiman
November 21, 2016
Smooth, easy experience Santos made sure that all our questions were answered, gave us all the information we needed, and was respectful of our time. He made our purchase exp Santos made sure that all our questions were answered, gave us all the information we needed, and was respectful of our time. He made our purchase experience very smooth. More
by ghrsh9
Employees Worked With
Santos Mendez
November 20, 2016
Wonderful sales experience We cane in knowing exactly which car we wanted to make a deal with.Santos was very helpful and professional. He was a plaster to do business with. Hig We cane in knowing exactly which car we wanted to make a deal with.Santos was very helpful and professional. He was a plaster to do business with. Highly recommend!! Thanks Santos! More
by Emh713
Employees Worked With
Santos Mendez
November 19, 2016
Great I came in knowing I wanted a Subaru Crosstrek. My brother had just purchased one from this dealership a couple months prior. James helped me through I came in knowing I wanted a Subaru Crosstrek. My brother had just purchased one from this dealership a couple months prior. James helped me through the process and was low pressure. Was reasonable and seemed honest. More
by J999
Employees Worked With
James Franklin
November 18, 2016
Proffesionalism Santos is exceptional in dealing with customers and handles our questions effectively with his expertise in dealership. He help us get a good deal , a Santos is exceptional in dealing with customers and handles our questions effectively with his expertise in dealership. He help us get a good deal , and the price is reasonable More
by Irased0826
Employees Worked With
Santos Mendez
November 18, 2016
Good service Surprisingly, after 3 years I am still taking my Subaru to the dealership for service. That's how happy I am with the service department. I always g Surprisingly, after 3 years I am still taking my Subaru to the dealership for service. That's how happy I am with the service department. I always get an accurate estimate of the time it will take and how much it will cost. Bill Middleton (service advisor) is AWESOME! More
by Patricia Gavin
Employees Worked With
