Heritage Subaru Owings Mills

Easiest car lease ever I walked into the dealership just to inquire about my eligibility for upgrading my leased Subaru. Thanks to Jon Waugh I drove away a couple of hours I walked into the dealership just to inquire about my eligibility for upgrading my leased Subaru. Thanks to Jon Waugh I drove away a couple of hours later in a brand new 2017 Impreza with a much fancier sound system, heated seats and keyless operation. Jon was on top of all the paperwork and other chores that needed to be accomplished. Plus he was quite friendly and even offered to come to my house to pick up the additional keys for my previous car. He followed up with helpful text reminders about the things I needed to do. This is our sixth Subaru which is clearly the best car in its class and Heritage is the best dealer by far. And there's no better sales rep than Jon. More

Great experience Purchasing my first new car was a breeze thanks to Jon! He was knowledgeable and prepared which made the process painless. He also took the time to ex Purchasing my first new car was a breeze thanks to Jon! He was knowledgeable and prepared which made the process painless. He also took the time to explain how to use the features of my car which I really appreciated because there is a lot of new technology that I wasn't familiar with. More

Leasing was a breeze I had a great experience working with Jon Waugh; he was both friendly and insightful which made the leasing process seamless I highly recommend him. I had a great experience working with Jon Waugh; he was both friendly and insightful which made the leasing process seamless I highly recommend him. More

Very Painless Process We walked in about 30 minutes before closing. We walked out with a new car 1 hr later. The process was quick. Along with a quick process it was ver We walked in about 30 minutes before closing. We walked out with a new car 1 hr later. The process was quick. Along with a quick process it was very thorough. Jon ensured that we walked out with everything we need and no need to go back because 'oh we forgot'. Price was great...but as always it can also be Free ;-) EXCELLENT !!!! More

Great place to buy a car I had a great experience buying a car at Heritage Subaru Owings Mills. Jon and the rest of the staff were friendly, knowledgeable and personable, and I had a great experience buying a car at Heritage Subaru Owings Mills. Jon and the rest of the staff were friendly, knowledgeable and personable, and I would definitely recommend them if you are looking to buy a Subaru. More

Amazing I just purchased a 2013 Rogue and it was totally painless. Santos Mendez was great...quick and accurate and very knowledgeable, (great conversation a I just purchased a 2013 Rogue and it was totally painless. Santos Mendez was great...quick and accurate and very knowledgeable, (great conversation about bumper design) and the finance person I dealt with got me through the process smoothly and did not try to persuade me to buy things I didn't need but instead pointed out the best and least favorable of my options. Overall, I got an amazing deal. Will definitely refer. More

Extremely knowledgeable! Jon has the patience of a saint. I came back in a second time because I couldn't figure out how to pair my cell phone in my Forester to the speakers. Jon has the patience of a saint. I came back in a second time because I couldn't figure out how to pair my cell phone in my Forester to the speakers. He walked me through the process and it couldn't have been easier. Thanks, Jon!!! More

Great Experience Purchasing a 2017 Subaru Forester Heritage Subaru of Owings Mills made purchasing my 2017 Forester extremely easy. In fact, of all the cars I've purchased, Heritage easily made this t Heritage Subaru of Owings Mills made purchasing my 2017 Forester extremely easy. In fact, of all the cars I've purchased, Heritage easily made this the best car purchase I've ever had. I contacted the dealership by e-mail and arrived having already settled on a purchase price for the car and accessories I wanted. Trade-in went smoothly. I was worried that the purchase price was too good to be true and I'd get hammered on my trade-in, but I got exactly what I wanted for my old car. Waiting for the dealership to catch up with paperwork took more time than negotiating because there was very little haggling. The deal Heritage offered was so fair there was nothing to argue about! After purchase documents were signed, the car was detailed before delivery. This obviously wasn't a quick run through the car wash, though. The staff obviously took time making sure the car was nearly spotless inside and out. Heritage staff have been great following up to inquire if I had any questions and I returned 2+ weeks later for a post-delivery review of the cars technology in case I had unanswered questions. The tech review (Ariella) was excellent. Overall, I am very pleased with all aspects of my Subaru purchase at Heritage Owings Mills and I'd definitely recommend others stop in if they are in the market for a new car. More

Highly recommended I highly recommend Heritage Volkswagen Subaru of Owings Mills. They were extremely helpful, understanding and weren't pushy like a lot of dealers can I highly recommend Heritage Volkswagen Subaru of Owings Mills. They were extremely helpful, understanding and weren't pushy like a lot of dealers can be, whether new or used. Highly recommended! More