Heritage Subaru Owings Mills

2017 Impreza Purchase Jon listened to what our needs were and we walked out with a vehicle in our price range without trying to push us to more expensive options. He was ve Jon listened to what our needs were and we walked out with a vehicle in our price range without trying to push us to more expensive options. He was very knowledgeable of the cars and was able to competently answer all of our questions. More

Great experience! John was extremely helpful and made the experience very pleasant! He was very knowledgeable about the car and had a lot of good information to share a John was extremely helpful and made the experience very pleasant! He was very knowledgeable about the car and had a lot of good information to share about the features and performance. More

Easy to work with Had a great experience with Jon and this Subaru dealership. He made navigating my first car purchase an enjoyable experience! Highly recommend to any Had a great experience with Jon and this Subaru dealership. He made navigating my first car purchase an enjoyable experience! Highly recommend to any new buyer looking for a hassle free experience. More

2 great experiences with Jon Waugh Jon Waugh has helped us purchase 2 cars. Each time he spent a lot of time with us to make sure we bought the right the car for us and not just the bes Jon Waugh has helped us purchase 2 cars. Each time he spent a lot of time with us to make sure we bought the right the car for us and not just the best car for him to sell. He's always been there for us with any follow up questions. Subaru's are great cars and you should ask for Jon when you go there. Gregg N. Baltimore, MD More

Very friendly and knowledgeable Jon helped us select the perfect car for us, explained all the features and answered all our questions. He was very helpful with no pressure. Jon helped us select the perfect car for us, explained all the features and answered all our questions. He was very helpful with no pressure. More

Jon was super cool! This was a great experience. He was super friendly and was very helpful and walked us through every step. Would highly recommend shopping with Jon. This was a great experience. He was super friendly and was very helpful and walked us through every step. Would highly recommend shopping with Jon. More

Knowledgeable and friendly Jon was very knowledgeable and friendly. He answered all of our questions in a way that was understandable. Needed a second test drive and was more th Jon was very knowledgeable and friendly. He answered all of our questions in a way that was understandable. Needed a second test drive and was more than happy to do so. More

Best car buying experience I could have hoped for! I start nursing school next month and was feeling very stressed trying to find a used reliable car to get me to/from classes and clinicals by the time I start nursing school next month and was feeling very stressed trying to find a used reliable car to get me to/from classes and clinicals by the time classes start. We found what we thought was a good deal online and called the dealership to see the car. I was nervous having heard other female friends account's of car buying that I might not be taken seriously, encounter sexism, deal with pushy salesmen, feel condescension, you name it. From start to finish my experience couldn't have been more different. When we walked into the dealership, the car was already waiting for us outside to be taken for a test drive. Jon Waugh was ready for us as soon as we arrived and treated both me and my significant other as equals. He even let us take the car out for a test drive independently so we could make a decision if this was the right car for us on our own. Jon never made us question our thought process. We were skeptical about the price of the car and instead of arguing he listened and provided detailed explanations for the asking price and left room for negotiation. Jon has a gift in that he is able to read his customers very well and saw that we wanted space to be able to weigh our options, His helpful, calm, polite, and intelligent demeanor and presentation is why we felt very comfortable making this sale. The dealership as a whole was very friendly as well. Anytime Jon was helping another customer, we were asked if we wanted refreshments or any additional assistance. Josh Jones from fiances was also fast, efficient, and personable putting our time at the dealership over the top. To sum it up: I couldn't have asked for a better first car buying experience and I'm going to tell everyone I know about these guys. More

In my new Forester Drove home in my new Forester last night. I received a text message earlier in the day that the car I had ordered had arrived. From the moment I wal Drove home in my new Forester last night. I received a text message earlier in the day that the car I had ordered had arrived. From the moment I walked into the dealership, Jon Waugh made sure that everything went smoothly and easily. His super service and attention to detail are sincerely appreciated. Everyone at the dealership was very friendly and helpful. I also want to thank Oliver for carefully going over how everything in the car works. This is my second purchase from this dealership and I definitely recommend them when considering a Subaru. More

Great experience We bought a used car from Santos. We live in Silver Spring so it was nice to be able to get everything agreed to ahead of time before we drove up the We bought a used car from Santos. We live in Silver Spring so it was nice to be able to get everything agreed to ahead of time before we drove up there to buy the car. Santos did a great job - he was prepared and professional. He worked to get through any issues and questions we had. And Catherine Sparling was also very responsive and helpful as well. I would buy another car from Santos and Heritage. More