Heritage Subaru Owings Mills

Found the exact car I wanted. Santos Mendez, my sales rep found the exact car and color I wanted even though it was not on their lot. Polite and communicative, Santos was very know Santos Mendez, my sales rep found the exact car and color I wanted even though it was not on their lot. Polite and communicative, Santos was very knowledgeable about his products. This was a much more positive experience than the last time I bought a car at another dealership. I will use them again! More

AMAZING!!! Very knowledgeable and very attentive to details!!! Great customer service!! Friendly service, sales person and other staff was great! Will recommend Very knowledgeable and very attentive to details!!! Great customer service!! Friendly service, sales person and other staff was great! Will recommend to friends and family members!!! More

Awesome Experience! Jon was extremely helpful and knowledgeable. He took his time to ensure all our questions were answered and presented all the options that made sense Jon was extremely helpful and knowledgeable. He took his time to ensure all our questions were answered and presented all the options that made sense for us based on what we told him we needed for our family. They care about their customer and it shows in the experience they provide. More

Amazing Sales person was really helpful and friendly, made the whole experience comfortable and easy. Made my first car buying experience nice and not painful Sales person was really helpful and friendly, made the whole experience comfortable and easy. Made my first car buying experience nice and not painful. Just Amazing! More

Extremely friendly, helpful, and devoted to her work! I had originally reached out to Heritage Subaru to see if I could upgrade my leased Subaru Forester to a new model with additional safety features. Af I had originally reached out to Heritage Subaru to see if I could upgrade my leased Subaru Forester to a new model with additional safety features. After speaking with Steve Brown, the internet sales manager on the phone, I made an appointment to visit the dealership. Upon my arrival, I was promptly greeted by Pam Steinmetz whom Steve Brown had turned my inquiry over to. Pam was such a pleasure to work with. I didn't get the sense at all that she was pressuring me into buying anything or that she was trying to take advantage of me in anyway. Half of the time, while we were waiting for finance to finish their job, Pam and I sat around and talked about family, vacations, and our lives outside of the car purchase. I definitely made a new friend! Her answers to my questions were always straightforward and if she didn't know the answer offhand, she sought out somebody who did. The process of leasing is not always easy and the process of switching to a new vehicle before your lease is up is even more complicated. Pam and her colleagues in the finance department practically bent over backwards to work out the best possible deal that they could for me. It was an uphill battle but Pam remained pleasant the entire time and was always very transparent. I highly recommend her as a sales person if you are looking to purchase or lease a new Subaru or Volkswagen or if you are looking to purchase a used car. More

Flat tire on new Forester Well so much for service after the sale! And first I was impressed with this place but 3 months after I buy a brand new Forester I come in with a de Well so much for service after the sale! And first I was impressed with this place but 3 months after I buy a brand new Forester I come in with a defective front tire. Not even enough mileage for the first oil change but the damage to the tire is not a manufacturer defect, it's a pot hole or curb damage. They can't explain why the rim does not even have a scratch, or why the tire just went flat on the highway. No holes no nothing just mysterious bubbles that appeared after the tire went flat. I am sure they get folks all the time that are trying to get something repaired without charge when they are at fault, but this is just not the case here. Rather than taking in to account all the other data that does not support the conclusion they just don't give a xxxx. It's all about the money they can make in the short run. I never even saw the sales manager, just the service manager who was more interested in me voicing my disapproval in front of other customers rather than bothering to hear my side. He just said it was the sales managers call, and not his fault, or problem I guess. Very disappointed, last time I will be here for anything! More

Great experience Jon and his colleagues did a fantastic job of helping me to find the right vehicle for me. Thank you for such a great experience. Jon and his colleagues did a fantastic job of helping me to find the right vehicle for me. Thank you for such a great experience. More

Very good experience Matt was a pleasure to work with, he's a very helpful and professional young man, he did a great job helping our family select our new car. Matt was a pleasure to work with, he's a very helpful and professional young man, he did a great job helping our family select our new car. More

Another Great Experience Jon called a few weeks ago about the possibility of trading in my vehicle I purchased from him a year ago, and said there may be a chance to upgrade n Jon called a few weeks ago about the possibility of trading in my vehicle I purchased from him a year ago, and said there may be a chance to upgrade near the same cost. Never really thought of it to be an option but had me intrigued. After meeting with him we figured we could. Timing was perfect. Jon is a good dude. Friendly, not over the top or pushy. Told him I was busy and couldn’t get in. Respected that and followed up when I was available. Really appreciated that. Both times I bought from heritage when negotiating price they definitely worked with me, and didn’t patronize me or make think like I don’t know to run numbers in my head or try to talk me out of what I had intended on spending. Kudos to management! Always made sure I was happy with everything and goes beyond to make sure I’m completely satisfied. Seems to have developed a great relationship with service because they will go the extra for him to get cars cleaned and things done on the spot. I’m glad he called. Definitely a pleasure to work with. I was already convinced on Subaru but now I’m a lifer. Definitely will not only recommended Subaru but you must work with Jon. More

Unbelievable easy! Aleksey made this a quick and easy experience from start to finish! Never before has car buying been so painless! This was my second car from Heritage Aleksey made this a quick and easy experience from start to finish! Never before has car buying been so painless! This was my second car from Heritage and I will be going back again and again! More