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Heritage Subaru Catonsville

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.8
1,424 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Subaru Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6624 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,424 reviews

August 12, 2024

Efficient and kept to their word. Easily available if I had any questions. Went out of their way to make delivery convenient for me. More

by CRVVA
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ashley Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Arrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Robles
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Aug 17, 2024 -

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 20, 2024

I love the service dept at heritage Subaru but not so much Steve and Ashley.. I have been trying to get the refund for the Gap insurance on my 2021 Subaru Ascent Since March 2024. As of today, still hav More

by Gapless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Richards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Curry-Davis, Steve Knolle
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Aug 18, 2024 -

Heritage Subaru Catonsville responded

Thank you for taking the time to review Heritage Subaru Catonsville. Our goal is to meet then exceed the expectations of our customers and sincerely apologize as it appears this did not occur. Our Regional Sales Director, Hussein Farzad, would like to better understand your experience and address your concerns as soon as possible. At your earliest convenience, please contact Hussein directly at hussein.farzad@mileone.com or 443.269.5663 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.

July 13, 2024

Sadari provided excellent customer service on this visit to repair brakes ; she reviewed the service request, assured timely follow up, reported other pats that needed attention . She called to expedite my More

by wined56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadari Walters
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Jul 14, 2024 -

Heritage Subaru Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

June 30, 2024

We had trouble locating my specific vehicle requirements with Heritage and we had to purchases it elsewhere. However, Steve and his team were extremely helpful throughout the purchasing process. When I spok More

by Bill
Recommend Dealer
Yes
Employees Worked With
Steve Knolle
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Jul 02, 2024 -

Heritage Subaru Catonsville responded

Hi Bill, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

June 24, 2024

Sadari always provides wonderful service. She makes sure that everything is taken care of and keeps me updated. More

by kathybenton2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadari in the service department
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Jun 25, 2024 -

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 05, 2024

I came in for an Express oil change and tire rotation. Service Advisor Ashlyn makes customer service Priority #1. It doesn't get any better than that. More

by bwagner.mrb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlyn McCormick
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Jun 07, 2024 -

Heritage Subaru Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 03, 2024

Brian was extremely helpful and responsive. He also did a great job of following up after the sale. More

by joi.thornton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bik-sales manager , Samuel Hicks, Brian Robles
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Jun 05, 2024 -

Heritage Subaru Catonsville responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Subaru Catonsville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2024

Consistently reliable and excellent service. Took excellent care of my elderly parents and delivered them safely to and from the dealership. More

by Nancy S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlyn
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May 31, 2024 -

Heritage Subaru Catonsville responded

Hi Nancy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2024

Sadari and Shawn provided great customer service! Both were on top of their game for a hassle free service visit. More

by sk_meghani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadari, Shawn
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Jun 01, 2024 -

Heritage Subaru Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 30, 2024

Came in for my 18000 mile service on my Subaru Outback. Sadari Walters and crew were efficient and professional. I had made an appointment and was out in a timely manner and even had my vehicle washed. Kee More

by cjordan9348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadari Walters
Report | Print
May 31, 2024 -

Heritage Subaru Catonsville responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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