Heritage Subaru Catonsville

A few days ago I called about a dozen Subaru dealerships between Baltimore and PA/NJ area seeking to compare the best prices on a specific new Subaru. Many did not reply or match a low price, but were poli between Baltimore and PA/NJ area seeking to compare the best prices on a specific new Subaru. Many did not reply or match a low price, but were polite about it. A few were really impressive in discounting from MSRP, and even after we chose a different dealership were polite and professional and impressed me enough I would give them my attention and business in future. Heritage in Catonsville stood out at the negative end out of these dozen dealers: they obfuscated and misled about their discounting in the beginning, told me that $1400 in added fees were standard, almost mandatory (they're not, and other dealers did not charge similar for identical vehicle). But the kicker came today when someone else from the dealership called me back univited (I'd already told them we were going elsewhere a few days ago) and asked about their much higher offer. When I was halfway through my first sentence thanking them and politely saying we had decided to buy elsewhere . . . click, they hung up on me. Incredibly rude and different from every other dealer with whom I spoke, most of whom I did not end up buying from but they were professional and wished me well and to consider them next time (I will). What I'll never do, and suggest no one else does, is work with this dealership which was far and away the least transparent and polite of the bunch. There are plenty of dealers within an hour or two of this one, do yourself a favor and work with one of them that treats customer, and even not-yet-customers, with respect. Heritage does not. More

DO NOT TRUST THESE PEOPLE! I bought a 2016 Chevrolet Spark EV with 47k miles at this dealer after on 7/3 and on the way home the car's 35mile charge died after 10miles strandin I bought a 2016 Chevrolet Spark EV with 47k miles at this dealer after on 7/3 and on the way home the car's 35mile charge died after 10miles stranding us at a charging station in the heat for hours and they are offering no refund and are trying to now get more money out of us for a different car on the lot. We never got a full test drive on 7/3 with the car because the dealer only had a level 1 charger. So it only had 9mils charge on it to start after another person tested it before us. So we had no idea what the full battery was on this car and had to ask our sales person Jessica Granzoa, who said probably more than 60miles. We also asked if it had a back up camera and she said yes, because we forgot to test it during the 5min test drive. We took her at her word and had the paperwork signed while we ate lunch nearby. After getting back from lunch it had a 35 mile charge, which looked to be about half. We thought no problem- we just have to make it 20. When pulling out it had no back up camera on the display and all Jessica said at that point was “Oh is that a deal breaker?” and I thought well that seems fishy, but I don’t want to be too demanding (jokes on me). Then we get 10 miles down the road before the battery is totally gone slowly pull into charging station at the laurel library that was closing in 30mins. We called the dealer, but all they offered was a tow to another charger if this one stops working. We ended up having to get a ride home from a friend and then coming back when it was charged as it was a dangerous heat index of above 110 degrees at that point after the library closed. We had the car towed back to the dealer the next day at our own expense on 7/4 - $200. We went in on Monday 7/6 morning to chat about this issue and the upper-management outright refused to refund our purchase and they had also taken my trade-in vehicle already and deposited my 9K. So, I’m without money and a car too. They said my options are: 1. take the same car after they fixed the tire monitor light that had also come on the drive home (no offer to fix the battery issue) or 2. pay an additional $4000 for a gas 2017 kia sonata lx with 104k miles (or any other more expensive car on the lot). We asked to think over it for the day feeling really defeated, but on the way home we saw 2019 chevy spark gas with 97k miles. Not ideal, but it was a similar price and body style with a back up camera on the heritage dealership website. We had taken the card of another sales person who was working with us on Monday-Jinaid and called him right away. He said that swap between the two chevy sparks would work and the 2019 just needed to pass MD inspection first before being transported to their lot for a test drive. We talked for three days in a row about the status of the car, but on Thursday Jinaid stopped answering his phone. I called the dealership and they made it seem like maybe that car had been sold to someone else and so I asked for a call back ASAP. I have been without a vehicle for a week and I have a job I need to drive to! They never called me back. I called again on Friday to no answer from Jinaid’s line. I called the mainline again and am told that the 2019 chevy spark isn’t available and was never available to me. They are “really mad at that sales person for me”. I go back into the dealership in person yesterday to talk about how the xxxx the chevy spark gas got sold out from under me as I had been talking with their sales team since this issue started. They refused to take any accountability are still trying to get me to pay 4k or more for another car on their lot or take the broken EV. They refused to discount the amount that they paid me for my trade-in too, which feels like theft since the car they sold me car that can't make it to my home FROM THE DEALER - 21miles. So we are now more than a week out without a car. Super predatory and deceptive. DO NOT BUY FROM THEM! More