Heritage Subaru Catonsville

Best Subaru Service I Have Ever Received I have owned three Subaru Outbacks (2000, 2008, 2018) This is the first time I have purchased from Heritage. Service is the BEST I have ever receive I have owned three Subaru Outbacks (2000, 2008, 2018) This is the first time I have purchased from Heritage. Service is the BEST I have ever received anywhere! I have been very impressed with Heritage so far and expect to continue to receive 5-star in the future. Their set up with a personal service assistant is very helpful and you know that there will be no mix up or confusion about the needed service because your personal service assistant puts it directly into the computer while you are describing your concerns and takes the time to truly clarify any issues or questions you may have.. The personal service assistant is very knowledgeable and professional yet friendly. He or she (I have had each) will go the extra mile and consult one of the service managers if needed before finalizing your order. He or she will then go over in detail what he has entered into the computer and ask you if there is anything he needs to change. As I said, it is the very best service I have ever received during the 18 years I have owned Subaru Outbacks. More

Good experience buying a new car We had a good experience buying a Forester at Heritage Subaru Catonsville. Easy to work with everyone there. The financing process was smooth. And eve We had a good experience buying a Forester at Heritage Subaru Catonsville. Easy to work with everyone there. The financing process was smooth. And even the hard sale on extra protections was not too painful. We did have to wait a long time for various things to happen but I chalk that up to it being a busy Saturday afternoon. The dealer also gave us only one key (not counting the valet key). After we realized it, we asked for another one and got it, no problem. More

Good people Stopped by Heritage Subaru in Catonsville a few days ago with a friend looking for a car. I've been to several Dealers and was pretty impressed with t Stopped by Heritage Subaru in Catonsville a few days ago with a friend looking for a car. I've been to several Dealers and was pretty impressed with this location. They were friendly, knowledgeable and just good people. I'm seriously considering a Subaru for my next vehicle and I'll be going here! Steve Sherman in Sales assisted my friend and he's a great guy with no BS. More

Great Experience! I recently totaled my 2015 Subaru Crosstrek that I originally purchased from the Catonsville location. I had such a great experience last time that I I recently totaled my 2015 Subaru Crosstrek that I originally purchased from the Catonsville location. I had such a great experience last time that I even went back to the same sales guy, Steve Sherman. I just got my 2019 Crosstrek today and once again Steve went above and beyond. I got a great pruce, beautiful car and wonderful customer service! What more could a girl want? :-) I will definitely return to this Subaru location in the future! More

Great Experience This was my first time purchasing a new vehicle and I didn't quite know what I was looking for. Abby took the time to make sure I understood all the This was my first time purchasing a new vehicle and I didn't quite know what I was looking for. Abby took the time to make sure I understood all the details and really worked with my needs and budget. She was extremely patient and made my buying experience wonderful and stressfree. More

Talk about hardworking team! My wife and I were in the market for her first new car. She had anxiety from the entire process until we met Steve Sherman at Heritage Subaru. Shoppin My wife and I were in the market for her first new car. She had anxiety from the entire process until we met Steve Sherman at Heritage Subaru. Shopping and test driving there was an amazing, no pressure, and patient experience. His team worked till after midnight that night to get us an AMAZING deal on a car she LOVES! Steve and his team really are honest and hardworking people who really care about the people who walk through their doors. Try to go during the week if you can as the weekends can get really busy there. More

Great Experience Worked with our dealership and our salesman really well. They stayed open a few hours later than their hours are listed to take care of us and our ne Worked with our dealership and our salesman really well. They stayed open a few hours later than their hours are listed to take care of us and our new purchase. All members of the team went above and beyond to make our experience a positive one. I was very apprehensive at first, but it wasn't bad at all! More

Outback purchase We purchased our new Outback and had a very positive experience. Mr. Hoyt answered all our questions without pressuring us and made sure we got just t We purchased our new Outback and had a very positive experience. Mr. Hoyt answered all our questions without pressuring us and made sure we got just the car we wanted. More

2 Subaru's in 41 days We recently purchased our 2nd Subaru with in 41 days, we did not plan on purchasing 2 new cars. Our experience in dealing with our salesman Steve Sher We recently purchased our 2nd Subaru with in 41 days, we did not plan on purchasing 2 new cars. Our experience in dealing with our salesman Steve Sherman and the rest of the team was great. The cars were cleaned and fueled when we picked them up. No surprises or extras as we completed the sale. We have purchased cars from Steve Sherman for the last 30 plus years. Steve has always responsible in dealing with us in purchasing cars. More

Great Car, Speedy Process, and Great Service! My old 2010 forester went under so Steve helped me get into a 2016 Forester for a great price and made the process smooth and easy. All Staff througho My old 2010 forester went under so Steve helped me get into a 2016 Forester for a great price and made the process smooth and easy. All Staff throughout the process were honest and helpful and I did feel like they were trying to sell me the care. They made me feel like I had a choice and just helped me solidify my decision. My mom helped me purchase the vehicle and she had been traveling so Steve went out of his way to effectively communicate with her and I to make this process as smooth as possible. Would 100% purchase another vehicle from Heritage Subaru because the customer service was amazing and I got and amazing vehicle at an amazing price! More