Heritage Subaru Catonsville

William Hoyt was certainly the perfect salesman for me and my husband. He “steered” us in the right direction as to what car would suit our needs. We were never pressured into making a decision. William w and my husband. He “steered” us in the right direction as to what car would suit our needs. We were never pressured into making a decision. William was very knowledgeable with the car and features. He catered to our requests and needs to purchase this vehicle. William stayed longer at the cost of his own personal time to see the deal to the end. More

Helpful and Courteous William was very helpful and listened to my preferences, helping me to find a car that gave me what I needed without pushing to up-sell me on more exp William was very helpful and listened to my preferences, helping me to find a car that gave me what I needed without pushing to up-sell me on more expensive models. They were prompt and able to accommodate our schedule, even splitting the final sales portion into two days when I had an appointment I needed to make. I really appreciate the guidance and support we received. More

Great experience I contacted Abby due to the great reviews she had on the website. I was not disappointed! Abby was very professional, extremely knowledgeable, very fr I contacted Abby due to the great reviews she had on the website. I was not disappointed! Abby was very professional, extremely knowledgeable, very friendly, and easy to talk to. Robert and Mike were also professional and nice to work with. It was a trouble-free, seamless experience, and I love my new car! More

Treated like a person, not a number Professional and respectful throughout the process. The final price was transparent and fair. Every associate I dealt with was knowledgeable and willi Professional and respectful throughout the process. The final price was transparent and fair. Every associate I dealt with was knowledgeable and willing/able to answer my questions. It was a no stress process, the way car buying should be. More

Easy, pleasant car-buying experience Everyone was friendly and I didn't feel pressured. Pricing was explained thoroughly and I felt the transaction, including trade-in, was very fair. Mr. Everyone was friendly and I didn't feel pressured. Pricing was explained thoroughly and I felt the transaction, including trade-in, was very fair. Mr. Hoyt was pleasant to work with. More

Special thanks to Melvin Bagby for his excellent service Just purchased a Mazda CX-9 this past weekend! My wife and I were lucky enough to work with Mr. Bagby. He was very detailed, attentive, and made sur Just purchased a Mazda CX-9 this past weekend! My wife and I were lucky enough to work with Mr. Bagby. He was very detailed, attentive, and made sure he delivered the best customer service. Our experience with him was very refreshing because he made sure that the buying process was stress free and he kept us abreast of each step of the process. I highly recommend anyone who's looking to purchase a vehicle and would like to work with a great salesman to come to Heritage Subaru Cantonsville and ask for Melvin!!! More

Mr. Lee and Kevin were very courteous and accommodating. The overall purchasing process was clear, and the car was nicely prepared for pickup. Great place to go, if looking for Subaru. The overall purchasing process was clear, and the car was nicely prepared for pickup. Great place to go, if looking for Subaru. More

Increasingly poor service ending in disaster Having bought my Subaru from this dealership (then Russel), as it aged, I assumed that the dealer would be the BEST service to enhance the Subaru Fore Having bought my Subaru from this dealership (then Russel), as it aged, I assumed that the dealer would be the BEST service to enhance the Subaru Forester's legendary longevity. Starting last year, there were experiences with lack of accurate communication, missed deadlines and, worse, endangerment to my safety in the way that Heritage serviced the car. While I was willing to pay for the higher price of service for these issues they said were necessary (new rack and pinion as well as steering pump), getting an accurate diagnosis as well as repair stretched over many weeks. The same symptoms as LOSS of tight steering appeared. At my last visits, I urged them to fully check out the AC/Heat system. Several weeks later the AC belt broke and hit the Timing Belt and within minutes the engine was fatally damaged. I now have a well-cared for 2002 Forester with only 125,000 miles, no rust, clean interior and lots of new parts that sits on a lot and is worth little. All preventable, but not from Heritage Subaru Service. More

Just picked up our new Ascent! Thanks Cary for an enjoyable and stress free buying experience. We will send our friends looking for a Subaru your way. enjoyable and stress free buying experience. We will send our friends looking for a Subaru your way. More

We had a great experience buying our car with you guys, everything went smoothly and each staff person was very accommodating. Happy we chose heritage! everything went smoothly and each staff person was very accommodating. Happy we chose heritage! More