Heritage Subaru Catonsville

Super fantastic purchasing experience I went to Heritage Subaru to investigate some emails I had received inviting me to trade in my 5 year old Forester. I did not expect to purchase a I went to Heritage Subaru to investigate some emails I had received inviting me to trade in my 5 year old Forester. I did not expect to purchase a new car. However, Salesperson William Hoyt was so helpful and friendly, accommodated my every requirement and made the purchase so easy that I could not resist the excellent deal I was offered. Finance Manager Phil was also friendly and helpful, making sure I understood my options and chose wisely. This is an exceptional dealership and I expect to continuing my relationship with them for a long time to come. More

The worst service ever experienced The service of this dealer is the worst I have ever experienced. If you are planning to buy Subaru, please review my experience with this dealer's exp The service of this dealer is the worst I have ever experienced. If you are planning to buy Subaru, please review my experience with this dealer's experience: The service is to recall Takata airbag. I made an appointment on 03/08/2019 and was told it took around two hours to replace the airbag, it is until 4:30PM that the service adviser called informing that the job cannot be done and it will be complete by noon time next day. I called next day to the service, nobody answered the phone even I left message and no any returned phone call. The third day, I called, still no body answered and no returned call either. I had to borrowed a car and drove to dealer at noon time ( my lunch break time) and finally was able to talk a service adviser, and it turned out my car has not been taken care of after more that 36 hours !!! I talked to an adviser and asked him this airbag recall has been in news for many years and how this recall was so late. I was told there no enough supply of airbag. I just wonder why Subura put passage in danger they already knew the defect airbag call cause fatal injury. I have been with this dealer for oil change and tire rotation for five time, each time they either fail to put back the tire lid or returned the car with dirty look even their service listed car wash. More

Great buying experience From start to finish, this was an enjoyable buying experience. Raphael was professional, informative and efficient in assisting me with the purchasin From start to finish, this was an enjoyable buying experience. Raphael was professional, informative and efficient in assisting me with the purchasing process. I highly recommend him! More

Amazing experience! I have not a single negative thing to say about this dealership and it’s employees. I totaled my 10 year old civic and needed a car right away. I’ve w I have not a single negative thing to say about this dealership and it’s employees. I totaled my 10 year old civic and needed a car right away. I’ve wanted a Subaru Forester for at least 10 years. Cary Hoffman and Phil Williams helped me make that dream come true. I contacted the dealership via internet and received a phone call within minutes. I have a crazy work schedule and told Cary that I would be cutting it very close to closing time Saturday but I needed to come in that day. They close at 6pm and I showed up 10 minutes before close. Cary and Phil stayed until almost midnight to help me pick out, test drive and sign paperwork for the car I wanted. I am smitten with my new 2019 Subaru Forester (sport) and I have Heritage and these two gentleman to thank for making it such an easy and enjoyable experience. You won’t be disappointed with the service! More

Great Service. Lejuan did a great job. Explaining everything that needed to be done and went above and beyond in getting me everything that I could need. Lejuan did a great job. Explaining everything that needed to be done and went above and beyond in getting me everything that I could need. More

Outstanding car buying experience I met Steve Sherman last summer when I started shopping for a new car. Recently, while waiting for my Volkswagen Golf to be serviced, I decided to sto I met Steve Sherman last summer when I started shopping for a new car. Recently, while waiting for my Volkswagen Golf to be serviced, I decided to stop back in to talk to Steve. He finally brought me over from the dark side and I traded in my Volkswagen Golf for a new Crosstrek. Steve went the extra mile to find exactly the car I was looking for. Steve is very easy going, no high pressure, and was very patient with my new car anxiety. Outstanding car buying experience. I would recommend this dealership to anyone shopping for a new car. More

Great Experience My family has bought cars from what is now Heritage Subaru and the experience yesterday was light years ahead of our previous experiences under other My family has bought cars from what is now Heritage Subaru and the experience yesterday was light years ahead of our previous experiences under other ownerships. It started with Mr. Queen in Service when I brought my 2013 Crosstrek in for service. He put me in contact with Steve Sherman in sales. Steve is the best salesman I've dealt with in more than 50 years of car purchases! And Phil Williams listened to what 'extras' I didn't want and put together a package of those I did want. Kudos all around! More

Extraordinary service Great customer service from Lejuan. Lejuan and the rest of the team go beyond to get repairs done. No hassles and definitely recommend. She's great at Great customer service from Lejuan. Lejuan and the rest of the team go beyond to get repairs done. No hassles and definitely recommend. She's great at keeping you up-to-date on the status of your vehicle and making sure everything is going well once repairs are complete. More

William Hoyt rocks! I purchased a Crosstrek just a couple days ago and the whole team, especially William was very helpful, knowledgeable and willing to work with my need I purchased a Crosstrek just a couple days ago and the whole team, especially William was very helpful, knowledgeable and willing to work with my needs. Thank you to all involved! More