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Heritage Subaru Catonsville
Baltimore, MD
1,421 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Subaru Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 4:00 PM
Wednesday Closed
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 4:00 PM
Wednesday Closed
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,421 reviews
October 06, 2024
Best experience ever! ! First time buying a car, and I loved my experience. Everybody was so patient and understanding. Jessi always cared and was so attentive and nice!!! ! First time buying a car, and I loved my experience. Everybody was so patient and understanding. Jessi always cared and was so attentive and nice!!! LOVE THIS DEALERSHIP!!! LOVED JESSSSSIIIIIII!!!! More
by bcpv.love
October 05, 2024
very kind, very patient and attentive people. Jessica was super quick, very patient, funny and even helped up with the baby when we had to sign documents. 1000% would go back just off my experien Jessica was super quick, very patient, funny and even helped up with the baby when we had to sign documents. 1000% would go back just off my experience there. More
by mgpv0109
September 29, 2024
Heritage was great. Went in to test drive some used Foresters and walked out with a new 2025. Paris and Nick worked with me to find a way to make the numbers work out. Went in to test drive some used Foresters and walked out with a new 2025. Paris and Nick worked with me to find a way to make the numbers work out. More
by VERNORSGINGERALE
September 21, 2024
Dave did a great job putting me in a new Outback that fit my budget. Financing was great. Very straightforward. my budget. Financing was great. Very straightforward. More
by AO
September 21, 2024
Both Missy and Nate were very helpful in the process of purchasing our new Crosstrek. We had a lot of questions and at every step they went above and beyond! purchasing our new Crosstrek. We had a lot of questions and at every step they went above and beyond! More
by sgbern
September 13, 2024
Awesome team from the time we walked through the door Mr. Morris greeted us and asked for if we needed help and when we were not able to find the car I wanted Mr Morris and managers worked on finding and had Morris greeted us and asked for if we needed help and when we were not able to find the car I wanted Mr Morris and managers worked on finding and had a car the following Monday . Mr Samuel in finance was super helpful and made sure we understood process .. More
by Vanessasweet21
September 01, 2024
Outstanding Sales Manager! !! Not your typical Sales Manager. Paris genuinely cares about his customers and sales team. He was very friendly and professional. It has been a ple !! Not your typical Sales Manager. Paris genuinely cares about his customers and sales team. He was very friendly and professional. It has been a pleasure working with Paris. More
by mhsmith485
August 31, 2024
They will charge freight and lie to get you in the dealership. They lack honesty. dealership. They lack honesty. More
by lenny
August 26, 2024
We would not recommend this dealership. They do not keep their appointments or promised prices and are very deceitful. We had to explain the car we were looking for SEVERAL times even tho They do not keep their appointments or promised prices and are very deceitful. We had to explain the car we were looking for SEVERAL times even though we wanted an extremely simple request - a silver SUV with a second row bench seat. After our initial first appointment (that got canceled a couple of times) the manager apologized for the poor service and said that wouldn't happen again. He said he would step in and help us get a good deal - he wanted another chance. When we finally made an appointment after numerous follow ups, he tried to initially give a price that was higher than what was advertised online and tried to convince us that we were getting a good deal, which was a lie. Until we showed papers that we had from our prior appointment to show the price differential, a different associate came to finally correct the price that was advertised. The manager made no apology. He had a very new sales associate in training (without any other experienced associate) sit with us for almost five hours, while he was doing absolutely nothing. His excuse was that "they were too busy". One print job took at least a half an hour each time, and they kept giving the same incorrect price. In no way did they help us - every attempt to work with them was unduly difficult and time consuming. Also NO BODY showed any basic courtesy to show the basic functions of the car - my daughter had to step in and show me. Overall, 0/5 would not recommend this dealership. More
by AL
Employees Worked With
Steve Knolle
